Note fondée sur 386 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Grab and go breakfast was very limited - 2 items.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Linda, Thank you for staying with us at Extended Stay America and for your feedback. We appreciate your input regarding the grab-and-go breakfast options, and we're always looking for ways to enhance our offerings. We hope to welcome you back soon for a more enjoyable experience!Sincerely,Hotel Management
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Front Desk Staff's behavior was Rude & insulting - more specifically for some reason the staff did not like our group. Manager's intervention definitely helped - he seemed to be a good manager.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Puspa, Thank you for sharing your experience with us. We sincerely apologize for the behavior you encountered from our front desk staff, as this is not reflective of the welcoming environment we strive to provide. We are glad to hear that our manager was able to assist and improve the situation. Your feedback is crucial, and we are committed to addressing the concerns you've raised with our team to prevent similar issues in the future. We appreciate your understanding and hope you will consider staying with us again, as we are dedicated to ensuring a more positive experience for all our guests.Sincerely,Hotel Management
par un voyageur
Publié le 8 oct. 2024 sur Expedia
The only issue was having to reset my key every time I left. But staff were great about it!
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Ryan, Thank you for taking the time to review your stay with us. We sincerely apologize for the inconvenience you experienced with your key requiring resets. We understand how frustrating this must have been and appreciate your patience. We will address this with our maintenance team to enhance the key system's performance and ensure a smoother experience for our guests. Our staff is dedicated to providing excellent service, and your kind words about them are truly appreciated. Your feedback is invaluable as it helps us identify areas for improvement. We look forward to welcoming you back for a much-improved stay. Sincerely,Hotel Management
par un voyageur
Publié le 1 oct. 2024 sur Expedia
par un voyageur
Publié le 30 sept. 2024 sur Expedia
staff was not nice hotel rooms lobby everything was smells very bad even not cooperate just ask for 1 pillow they not give us and gave hardtime for whatever we ask they just denied
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kinjalben, We sincerely apologize for the unpleasant experience you had during your stay. It's disappointing that the service did not meet your expectations and that the room conditions were unsatisfactory. We regret any inconvenience you faced when requesting assistance, as this does not reflect the level of hospitality we strive to provide. Your feedback is valuable, and we are committed to addressing these issues to improve our services. We hope you’ll give us another opportunity to offer a more comfortable and welcoming experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 28 sept. 2024 sur Hotels
There is nothing to see here really, but it was an okay place to spend the evening. It was nice it had a little kitchenette with a regular size refrigerator and all my needs were provided for it. The beds were okay nothing Superior but nothing bad; it was clean; in terms of quiet it was okay overnight in the morning the children were playing outside under my window so I woke up a little earlier than I had planned but that was okay I got a lot done. I wish that hotels would put in taller toilets- the ones that are so short are getting harder and harder for those of us in our '70s. The best thing about the room probably was that it had a recliner and sufficient low lighting for reading. The room layout was good.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Diana,Thank you for sharing feedback on your recent stay. We're delighted our room layout and amenities are aligned with your needs. We appreciate your suggestions and are sorry for the noise disruption. We'll address your concerns with our team to improve future stays. Please know that your comfort and satisfaction remain our top priority. Your feedback is greatly appreciated, and we hope to have the opportunity to host you again.Sincerely,Hotel Management
par un voyageur
Publié le 28 sept. 2024 sur Hotels
par un voyageur
Publié le 26 sept. 2024 sur Expedia
par un voyageur
Publié le 23 sept. 2024 sur Expedia
par un voyageur
Publié le 21 sept. 2024 sur Hotels
