Note fondée sur 825 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mai 2014 sur Hotels
par un voyageur de Bridgman
Publié le 23 sept. 2024
ok hotel. Staff was somewhat friendly the room had some blemishes and wasn't entirely clean.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Robert, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about our staff's friendliness, as we strive to provide a welcoming atmosphere for all guests. However, we sincerely apologize for the issues you encountered with cleanliness and the condition of your room. Your insights are invaluable to us, and we will address these concerns with our team to ensure a better experience for future guests. We hope to have the opportunity to serve you again in the future.Sincerely,Hotel Management
par un voyageur
Publié le 15 sept. 2024 sur Expedia
The staff was very nice and the room itself was clean. But, the elevator looked like a perfect place to get murdered, the hallways were dirty, and the stair wells/light fixtures in the halls looked like they hadn’t been cleaned in literal YEARS.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Lauren, Thank you for reviewing our hotel. We are genuinely sorry to learn about the less-than-satisfactory experience you had during your recent visit. We sincerely regret any inconvenience you experienced regarding your concerns about the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. In addition, thank you for also mentioning your positive experience with our well-kept accommodation and the attentive service you received from our associates. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
par un voyageur
Publié le 12 sept. 2024 sur Expedia
par un voyageur
Publié le 12 sept. 2024 sur Expedia
It look’s better outside
But inside not so good.
Motel 6 are kept better inside the rooms
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Javier, Thank you for sharing your feedback. We regret that the interior did not meet your expectations. Ensuring a comfortable and well-maintained environment for our guests is important to us, and your comments will be reviewed by our team to address any areas needing improvement. We appreciate your input and hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 11 sept. 2024 sur Hotels
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Night staff was wonderful! Thank you to the night shift team!
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Juanita, Gestion de l’hôtel
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Since we were only staying overnight I wish I had known that the normal shower stuff was not really provided. Had to wait until I drove over 4 hours to take a shower.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Juanita, Gestion de l’hôtel
Thank you for staying with us.
par un voyageur de Worth
Publié le 5 sept. 2024 sur Expedia
Absolutely great
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Juanita, Gestion de l’hôtel
Thank you for staying with Extended Stay America!
