Note fondée sur 904 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Staff was mostly rude. No housekeeping.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the unpleasant interactions you had with our staff, as this does not reflect the level of service we strive to provide. We regret any inconvenience caused by the housekeeping policy. While we typically offer weekly housekeeping due to our extended-stay model, guests can request additional service for a minimal fee to enhance their stay. Your concerns are important to us, and we will address them with our team to improve the guest experience. We hope you will give us another opportunity to provide the attentive service and comfortable stay you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for the feedback
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Any staff that I saw was very nice but were rarely around
The room was not clean. The mattress lumpy. The dresser was so beaten up it looked like the Tasmanian devil had stayed. And yet it was not the worse I have been in. That says more about me then you!
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Alice, Thank you for reviewing your recent stay. Please accept our apologies for not meeting all of your expectations, as we always want to provide an outstanding experience for every guest. We appreciate you letting us know how we can improve and what you enjoyed about your time with us. It was a pleasure hosting your visit, and we would love the opportunity to accommodate you again.Sincerely,Hotel Management
par un voyageur
Publié le 5 oct. 2024 sur Expedia
To much dirty
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Ashish, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment is a priority for us, and we regret that we fell short in this instance. Your concerns will be addressed with our housekeeping team to ensure improvements are made. We hope you will give us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Great location
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Edgar, Thank you for staying at Extended Stay America during your recent trip to Chicago - Elmhurst - O'Hare. We are delighted to hear you had an enjoyable, comfortable stay, and our location was perfect for your visit. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management
par un voyageur
Adequate accommodations at a good price.
Publié le 3 oct. 2024 sur HotelsAdequate accommodations staff seemed inconsistently helpful. If I needed something maybe I could get it, and then I was able to get it but the front desk was only intermittently staffed and kitchen utensils were less than complete for meal prep. At least the room was clean and the price was very budget friendly.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for the feedback
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for the feedback
par un voyageur
Estadía en solitario, Rara vez había recepcionista
Publié le 1 oct. 2024 sur HotelsCommentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Pablo, Thank you for sharing your experience at our hotel. We sincerely apologize for the lack of available staff during your stay. We understand how important it is for our guests to receive prompt assistance, and we regret any inconvenience this may have caused. Your feedback is invaluable as we strive to improve our services and ensure a seamless experience for all guests. We appreciate your understanding and hope to welcome you back in the future for a more satisfactory visit.Sincerely,Hotel Management
par un voyageur
Publié le 1 oct. 2024 sur Hotels
The lady that helped me was really nice
Commentaires de Gestion de l’hôtel
20 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for the feedback
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for the feedback
