Note fondée sur 586 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Waukegan
Publié le 26 août 2024 sur Expedia
Friendly staff. Room was clean. Nice size. The mini kitchen comes in handy for cooking. There is a pet free of $25 a day for the 1st 5 days and $10 a day after that. I enjoyed our 2 week stay and I would stay again if I had to.
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Management, Gestion de l’hôtel
Dear LaSondra, Thank you for sharing your positive experience at Extended Stay America. It's lovely to hear that our team made you feel welcome and that the room's amenities, including the kitchen, added to your comfort. We're glad to know you enjoyed your stay and appreciate your feedback on the pet fee. We hope to have the pleasure of hosting you again.Sincerely,Hotel Management
par un voyageur
Publié le 20 août 2024 sur Expedia
It's good
par un voyageur
Publié le 1 août 2024 sur Expedia
There were no problems during check-in. My keeps were constantly deactivating, the issue was resolved by the front desk everytime without issue. There were some minor maintenance upkeep issues with the room, nothing that would require changing hotels though. I assume the issues will get resolved in due time.
Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Management , Gestion de l’hôtel
Dear JAMES, Thank you for your feedback. I'm glad to hear that the check-in process went smoothly and that the front desk was able to assist with the key issues. I apologize for the minor maintenance concerns you encountered. Please rest assured that we are addressing these issues to improve our guest experience. Your patience and understanding are greatly appreciated, and we look forward to providing you with a more seamless stay at Extended Stay America in the future.Sincerely,Hotel Management
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Toilet seat was not connected to the toilet. There was no hair dryer present.
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Michael, Thank you for bringing these issues to our attention. We apologize for the inconvenience caused by the detached toilet seat and the absence of a hair dryer. This does not meet our usual standards, and we will address these maintenance concerns promptly. Your feedback is valuable to us, and we hope to provide you with a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 17 juill. 2024 sur Expedia
I liked that I was able to check in and out efficiently. The whole process was quick and easy. The room was clean and comfortable.
par un voyageur
Publié le 16 juill. 2024 sur Hotels
par un voyageur
Publié le 14 juill. 2024 sur Expedia
par un voyageur
Publié le 12 juill. 2024 sur Hotels
Nice place, staff were friendly.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kristian, Thank you for your kind words about Extended Stay America. We're thrilled to hear you enjoyed your stay and found our team welcoming. We look forward to hosting you again and ensuring your next visit is just as pleasant.Sincerely,Hotel Management
par un voyageur
Publié le 6 juill. 2024 sur Hotels
Over all very clean, however I got the wrong size bed when I asked for a king I got a queen, also the bed was oddly lumpy
par un voyageur
Publié le 5 juill. 2024 sur Hotels
