Note fondée sur 893 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 nov. 2024
par un voyageur
Publié le 27 août 2024 sur Hotels
The hotel recceptionist assigned me a room equipped for a handicap person without offering me any other options. I was not pleased about that.
par un voyageur de Las Vegas
Publié le 26 août 2024 sur Expedia
I really felt comfortable and I enjoyed my stay will come back again
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Breaca, Thank you for your kind words about your experience at Extended Stay America. It’s lovely to hear that you felt at ease and had an enjoyable visit. We’re delighted to know you plan to return, and we look forward to welcoming you back for another great stay!Sincerely,Hotel Management
par un voyageur
Bad experience
Publié le 26 août 2024 sur HotelsVery bad experience , unsafe area to stay , dirty hotel smell , very bad , elevator was blocked by luggage’s trolley , used toilet paper in the bathroom , unclean bathroom , poor breakfast.
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Dani, Thank you for sharing your concerns. We sincerely apologize for the issues you faced during your stay, including the cleanliness, blocked elevator, and the condition of the bathroom. It is disappointing to hear that these aspects affected your experience. Your feedback is important, and we will take immediate steps to address these matters and improve the quality of our accommodations and services.Sincerely,Hotel Management
par un voyageur
Publié le 24 août 2024 sur Expedia
Good
par un voyageur
Publié le 23 août 2024 sur Hotels
The place was worn down, dirty and looked like a prison. Pictures on their site weren’t accurate
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Julie, Thank you for sharing your feedback. We regret that your experience did not meet your expectations. We strive to maintain our property to high standards, and it’s disappointing to hear about the issues you encountered. Your comments about cleanliness and the condition of the property are concerning and will be addressed with our team. We apologize for any discrepancy between the website images and the actual condition of the hotel. We appreciate your input as it helps us improve our services.Sincerely,Hotel Management
par un voyageur
Publié le 20 août 2024 sur Expedia
Good customer service and good communication
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Prabhakar, We're delighted you appreciated the service and communication during your stay at Extended Stay America. It's always our goal to make sure our guests feel well taken care of. We look forward to welcoming you back in the future!Sincerely,Hotel Management
par un voyageur
Publié le 20 août 2024 sur Expedia
Good
par un voyageur
Never again
Publié le 18 août 2024 sur HotelsBooked last minute, got there and the smell of Weed was through out the lobby, the floor I was given had at least 2 dogs the room had not been cleaned properly as items the previous guest had was still there, the Chair in the room was broken. VERY DISSAPOINTING!!!!!!!! It should have felt like home but it didn't feel like a dorm room
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Verma, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. We will also address the room you were in to improve its condition. Sorry for letting you down. We hope to have the opportunity to provide you with a better experience should you choose to stay with us again. Sincerely, Hotel Management
par un voyageur
Publié le 17 août 2024 sur Hotels
