Note fondée sur 912 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Carpet in my room were smelling real bad.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Eric, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant odor you experienced with the carpet during your stay. Providing a clean and comfortable environment is a priority, and we regret that this impacted your visit. Your feedback has been shared with our housekeeping team to ensure such issues are addressed promptly. We appreciate your input and hope for an opportunity to improve your experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 27 sept. 2018 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2018 par Hotel Management , Gestion de l’hôtel
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future.
Sincerely,
Hotel Management
par Ghislaine
Publié le 22 août 2017 sur Hotels
Contrairement au descriptif de l'hotel, pas de navette pour les activités aux environs (outlet, casino), nous avons du prendre des taxis. De plus le shuttle pour l'aéroport démarre à 5h, nous avions un avion à 6h donc obligés également de prendre un taxi. Pas de petit déjeuner non plus, car commence à 5h. Pas de possibilité de manger aux alentours. Je n'y retournerai pas. Nous avions choisi cet hotel pour sa situation par rapport à l'aéroport, mais aucun service n'allait avec.....
Commentaires de Gestion de l’hôtel
24 août 2017 par Manager, Gestion de l’hôtel
It is disheartening to read we didn’t live up to our typical standards. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way.
Sincerely,
General Manager
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Average place to stay.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Mari, Thank you for sharing your feedback. We are glad you chose to stay with us and appreciate your perspective. Our team is committed to providing a comfortable experience, and we welcome any specific suggestions you may have for improving your stay. We hope to have the opportunity to provide you with an even better experience on your next visit!Sincerely,Hotel Management
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Alexander, Thank you for sharing your feedback. We are glad you chose to stay with us. Our team is committed to providing a comfortable experience, and we are thrilled you had a pleasant experience. We hope to provide you with an even better experience on your next visit!Sincerely,Hotel Management
par un voyageur
Publié le 30 sept. 2024 sur Hotels
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Mold spots all over the bathroom ceiling.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Ronald,We are sorry for the cleanliness issues you encountered during your stay. We will address this with our housekeeping and ensure our room meets the highest standards of cleanliness. We regret any discomfort or distress this may have caused and appreciate your feedback. Please note that your well-being and satisfaction are our top priorities. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
par un voyageur
Publié le 28 sept. 2024 sur Expedia
The room seemed clean. Not enough brighter bulbs, no mention we had to ask for dishes, no glasses, etc. no coffeemaker. Fridge melted my expensive chocolates.
No ice. No mention we had to make our own.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Cynthia,We are sorry for the inconvenience you encountered during your stay. We understand the disappointment this has caused and regret falling short of your expectations. We will address these concerns with our team to enhance future stays. Regarding the kitchenware and amenities, to ensure cleanliness for every guest, we keep them at our front desk, and our team is happy to provide them when needed. Your comfort and satisfaction remain our top priority. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
par un voyageur
Publié le 27 sept. 2024 sur Expedia
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par un voyageur
Publié le 23 sept. 2024 sur Expedia
