Note fondée sur 845 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,1 Service et personnel
3,1 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 août 2023 sur Expedia
bad and bad how could you meet standard when you even know what is cleanless
Commentaires de Gestion de l’hôtel
31 août 2023 par Hotel Management, Gestion de l’hôtel
Dear Pavel, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. Your feedback is important to us, and we will promptly address the issue. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management
par un voyageur
Publié le 10 déc. 2024
Commentaires de Gestion de l’hôtel
11 déc. 2024 par Hotel Management, Gestion de l’hôtel
Dear Krishnagiri, thank you for taking the time to rate your stay. We truly apologize that your experience did not live up to your expectations and would love to learn more about how we can improve for the future. We hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management.
par un voyageur
Publié le 7 déc. 2024
Commentaires de Gestion de l’hôtel
9 déc. 2024 par Hotel Management, Gestion de l’hôtel
Dear Lily, thanks for taking the time to rate your recent experience with us. We are sorry to hear that things fell short of expectations. We would love to learn more about how we could have made this an excellent visit. Please come back and see us again soon. Sincerely, Hotel Management.
par un voyageur
Publié le 17 nov. 2024
The place smelled upon getting off the elevator to our floor. The floor of our room was sticky and dirty. The bed did not have bed skirts as advertised in photos, yet, it looked more like a pulled out cot. The bed itself was squeaky with each movements, which was interrupting our sleep. The top bed sheet had stains.
The water was hard and the hand and body soap bars were not moisturizing at all. It felt like wax and did not smell good. Some of the towels were not white and had stains on them. Overall, it was a total mess and not what we had expected. We will not be staying at this hotel again.
Commentaires de Gestion de l’hôtel
18 nov. 2024 par Hotel Management , Gestion de l’hôtel
Dear Lily, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, including cleanliness concerns, discomfort with the bed, and the quality of amenities. This is not the experience we aim to provide, and we will address these matters with our team to make improvements. Your feedback is valuable to us as we continue working to enhance our services. We truly hope you will consider giving us another chance to provide a better experience on your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 6 oct. 2024
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jane, thank you for taking the time to rate your stay. We truly apologize that your experience did not live up to your expectations and would love to learn more about how we can improve for the future. We hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Andrew, thank you for the fantastic 10/10 rating! We’re delighted to hear that you had such a wonderful experience with us. Our team is dedicated to ensuring every guest feels special, and your kind words affirm our efforts. We look forward to welcoming you back soon for another exceptional stay! Sincerely, Hotel Management.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Ho, thank you for taking the time to rate your stay with us. We appreciate your feedback and are always striving to improve. If you have any specific suggestions or areas for improvement, please feel free to share. We hope to have the chance to provide you with a more enjoyable experience in the future. Sincerely, Hotel Management.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Phil, thank you so much for the perfect 10/10 rating! We’re absolutely thrilled to hear that you enjoyed your stay. Our team works hard to provide exceptional service and create a memorable experience, and your feedback truly brightens our day. We can’t wait to welcome you back for another outstanding stay! Sincerely, Hotel Management.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Ho, thank you for taking the time to rate your stay with us. We appreciate your feedback and are always striving to improve. If you have any specific suggestions or areas for improvement, please feel free to share. We hope to have the chance to provide you with a more enjoyable experience in the future. Sincerely, Hotel Management.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Great service
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jose, thank you so much for your kind words! We're thrilled to hear you enjoyed our service. Our team works hard to create a welcoming atmosphere, and it’s wonderful to know their efforts made a positive impact on your stay. We hope to welcome you back soon! Sincerely, Hotel Management.
