Note fondée sur 860 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,1 Service et personnel
3,1 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 août 2023 sur Expedia
bad and bad how could you meet standard when you even know what is cleanless
Commentaires de Gestion de l’hôtel
31 août 2023 par Hotel Management, Gestion de l’hôtel
Dear Pavel, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. Your feedback is important to us, and we will promptly address the issue. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management
par un voyageur
Publié le 10 déc. 2024
Commentaires de Gestion de l’hôtel
11 déc. 2024 par Hotel Management, Gestion de l’hôtel
Dear Krishnagiri, thank you for taking the time to rate your stay. We truly apologize that your experience did not live up to your expectations and would love to learn more about how we can improve for the future. We hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management.
par un voyageur
Publié le 7 déc. 2024
Commentaires de Gestion de l’hôtel
9 déc. 2024 par Hotel Management, Gestion de l’hôtel
Dear Lily, thanks for taking the time to rate your recent experience with us. We are sorry to hear that things fell short of expectations. We would love to learn more about how we could have made this an excellent visit. Please come back and see us again soon. Sincerely, Hotel Management.
par un voyageur
Publié le 17 nov. 2024
The place smelled upon getting off the elevator to our floor. The floor of our room was sticky and dirty. The bed did not have bed skirts as advertised in photos, yet, it looked more like a pulled out cot. The bed itself was squeaky with each movements, which was interrupting our sleep. The top bed sheet had stains.
The water was hard and the hand and body soap bars were not moisturizing at all. It felt like wax and did not smell good. Some of the towels were not white and had stains on them. Overall, it was a total mess and not what we had expected. We will not be staying at this hotel again.
Commentaires de Gestion de l’hôtel
18 nov. 2024 par Hotel Management , Gestion de l’hôtel
Dear Lily, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, including cleanliness concerns, discomfort with the bed, and the quality of amenities. This is not the experience we aim to provide, and we will address these matters with our team to make improvements. Your feedback is valuable to us as we continue working to enhance our services. We truly hope you will consider giving us another chance to provide a better experience on your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 23 oct. 2024 sur Expedia
Tub was black almost and had hairs n door knob was so loose I couldn’t get in my room 10 min and pull up sofa mattress was bloody n they didn’t want to give any sheets or blankets to put on it
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Asli, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered with the sofa bed in your suite, along with the cleanliness and maintenance during your stay. We will address this with the appropriate teams to ensure that our accommodations meet the high standards we uphold. Additionally, Our front desk team is always available to assist you during your stay, and we regret that we did not meet your expectations regarding your request for sheets or blankets. We are truly sorry for any reluctance in providing these items, as your comfort is important to us. While this is not typical of our usual service, we will share this internally to ensure it does not happen again. We appreciate you bringing this to our attention and hope to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 23 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Tee, we are so delighted to see that you had such a positive experience with us! We take great pride in our services and always appreciate when they are recognized so kindly. Thank you again for being our guest and we hope to welcome you back to the hotel again soon. Sincerely, Hotel Management.
par un voyageur
Recommended
Publié le 22 oct. 2024 sur HotelsThe location, staff, cleanliness and experience was great. I highly recommend the location.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Joseph, thank you for your wonderful review! We’re thrilled to hear that you enjoyed our location, the cleanliness of our property, and the service from our staff. Your recommendation means a lot to us, and we can’t wait to welcome you back for another great experience! Sincerely, Hotel Management.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Marco, thank you for taking the time to leave this review. We are so delighted to see that you had an enjoyable stay and greatly appreciate the recognition in your rating. We truly hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Management.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Behnam, thank you for taking the time to rate your stay. We truly apologize that your experience did not live up to your expectations and would love to learn more about how we can improve for the future. We hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Very nice hotel great customer service
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Freddie, Thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon! Sincerely, Hotel Management
