Note fondée sur 874 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Gatineau
Publié le 3 août 2024 sur Expedia
Un excellent choix
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Louey, thank you so much for your kind words! We’re delighted to hear that you found us to be an excellent choice. Our team is dedicated to providing a memorable experience, and it’s great to know we hit the mark. If you have any specific highlights or suggestions for how we can continue to improve, we’d love to hear them. We look forward to your next visit and hope to exceed your expectations once again! Sincerely, Hotel Management.
par un voyageur
Séjour passable
Publié le 24 sept. 2023 sur HotelsLa chambre est spatieuse avec une mini kitchenette. Le ménage laisse à désirer (chaussettes sous le lit, croquettes pour animaux par terre...) et une forte odeur d'urine d'animal rend le séjour désagréable. Que dire du petit déjeuner... Il n'y en a pas, il est servi sur une mini déserte à l'accueil. Il y a juste du café et du thé mais il ne fait rien attendre d'autre.
Commentaires de Gestion de l’hôtel
25 sept. 2023 par Hotel Management, Gestion de l’hôtel
Dear Baptiste, Thank you for reviewing your time with us. Although you had a pleasant stay, but we apologize for any cleanliness concerns overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is already at work to correct the spots mentioned. We strive to deliver exceptional service consistently; therefore, we are sorry for the breakfast experience you mentioned. We have shared your feedback with our team to ensure these issues are handled better in the future. Please give us another chance to prove we are committed to providing outstanding service to every guest. We look forward to welcoming you back to our hotel. Sincerely,Hotel Management
par un voyageur
Publié le 11 janv. 2020 sur Hotels
par un voyageur
Publié le 22 août 2024 sur Expedia
Dirty with drug and addiction abuse homeless tenants. Felt scared and would not stay here. The staff don’t care about their customers. It smelled like curry and Indian food throughout the property.
Commentaires de Gestion de l’hôtel
25 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Zaher, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
par un voyageur
Publié le 21 août 2024 sur Expedia
Nothing
Commentaires de Gestion de l’hôtel
22 août 2024 par Justin Bleth, Gestion de l’hôtel
Good afternoon Ziemowit,Thank you for taking the time to rate your recent stay with us. We would love to know more about how we could have made it an excellent stay.We hope to welcome you back in the future. Have a great day!
par un voyageur
Publié le 20 août 2024 sur Expedia
Not sure if they were short staffed during our stay, but had to ask for items for the room, such as clean towels and dishes several times. I asked for these items early that morning, and did not receive them until later in the evening after the shift change, the person that checked us in did not ask for a current information nor did she give us a car sticker so that we could be parked on the property. Did not receive this until the night came in.
Commentaires de Gestion de l’hôtel
21 août 2024 par Justin Bleth, Gestion de l’hôtel
Good morning TaWanda,Thank you so much for taking the time to tell us about your recent experience at the hotel. We appreciate your feedback and we are always looking for opportunities to improve upon the guest experience!We hope to welcome you back again in the future. Thank you for your time and patronage. Have a great day!
par un voyageur
Publié le 20 août 2024 sur Expedia
Tv wasnt working when i arrived and I told the front desk. After a couple hours i went to the front desk and was told maintenance said they went to my room which they didnt. It was a coincidence that i told the front desk at 4:45 and maintenance left at 5:00. So maintenance didn't come to my room but told the front desk they did. The front desk was nice and surprised I told them maintenance never came despite maintenance saying they did. So long story short i was without tv for my stay. Didn't appreciate maintenance saying they came to my room when they didn't and never showed up anytime during my stay. I don't like liars and wont be staying there again.
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Gildo, Thank you for being our guest. We are sorry you encountered issues with our maintenance team during your stay. It is very unusual for our team to be unresponsive to a guest's needs when made aware of an issue, and typically, our staff works hard to deliver outstanding service. Therefore, we apologize for this not being the case during your recent stay. We have shared your feedback with our associates and will use this as an opportunity to improve our service delivery. Thank you for sharing your feedback; we hope you will return and stay with us again soon for the visit you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 19 août 2024 sur Expedia
Breakfast on the go only. Rusty appliances. Elevator stopped working.
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Salman, Thank you for your feedback. We apologize for any negative experience related to your recent visit. Please know we take accusations of this nature seriously, and we appreciate your patience as we investigate. In response to your remarks, we will discuss with our maintenance team to check the elevator and the functioning of electrical equipment before delivery of the rooms to the guests. Also, we are sorry you were not happy with the breakfast experience being a grab-and-go type. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Justin Bleth, Gestion de l’hôtel
Good morning Brennon,Thanks so much for the great rating. We are glad to hear it was a ten out of ten visit! Please come see us again soon!Have a great day!
par un voyageur
Nasty
Publié le 18 août 2024 sur HotelsWorst nasty roach infested place would not recommend this place at all
Commentaires de Gestion de l’hôtel
19 août 2024 par Justin Bleth, Gestion de l’hôtel
Good morning Dangela,Thank you for taking the time to rate and review your recent stay with us. We appreciate your feedback and we are sorry to hear that things fell short of expectations. We will utilize your feedback to make improvements upon the guest experience here moving forward. Have a great day!
