Note fondée sur 900 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de ORLANDO
Publié le 7 déc. 2024
Ana at the Front Desk was super helpful. Everything was fine. There was a burning or maybe a musty smell in and around the room that was odd....maybe from heating pipes or furnace perhaps (?)
Commentaires de Gestion de l’hôtel
8 déc. 2024 par Hotel Management , Gestion de l’hôtel
Dear John, Thank you for staying with us and for sharing your feedback! We are glad Ana could assist you during your stay. We apologize for the discomfort you experienced with the environmental factors in the room. We will certainly look into this matter to ensure a more pleasant experience for our future guests. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America.Sincerely,Hotel Management
par un voyageur
Publié le 4 oct. 2024 sur Expedia
My only complaint would be that the advertisement of full kitchen accessories, pots, pans knives ,forks, spoons, etc. was completely false as there were none at all. Fortunately we did not need them.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Management, Gestion de l’hôtel
Thank you, Rev. Bill, for your feedback. We are glad you had a positive experience overall, but we apologize for the missing kitchen accessories during your stay at Extended Stay America. We strive to ensure all amenities are readily available and will work on addressing this for future guests. We hope to welcome you back for an even better experience!Sincerely,Hotel Management
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Good place for stay
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Malo
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Deris, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
par un voyageur
Publié le 29 sept. 2024 sur Expedia
The place and furniture are old and worn but everything was clean. It was a good stay.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Chetla, Thank you for choosing Extended Stay America! We’re thrilled to hear that you found your accommodations clean during your stay, as maintaining a tidy environment is a top priority for us. We appreciate your feedback regarding the furnishings and want you to know that we are actively working on updates to enhance our guests' experiences. We look forward to welcoming you back soon for an even better stay!Sincerely,Hotel Management
par un voyageur
Publié le 29 sept. 2024 sur Hotels
par un voyageur
Publié le 29 sept. 2024 sur Expedia
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Dirty, sticky, smelly, runned down, no toilet paper or utensils and expensive.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Margaret,We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Regarding the utensils and amenities, we would like to inform you that to ensure cleanliness for every guest, we keep them at our front desk, and our team is happy to deliver them to the guest's suite when needed. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
par un voyageur
Publié le 23 sept. 2024 sur Hotels
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Very Run down property- room are outdated, and the building itself needs a full overhaul. Didn't expect that from an extended stay facility.
hotel is overrun with refugees so be VERY VERY mindful of that.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear James, Thank you for your feedback. We regret that the condition of the property did not meet your expectations. Maintaining a comfortable and welcoming environment is important to us, and your comments will be shared with the relevant teams as we continue to improve our facilities. We appreciate your observations and understand how these factors affected your experience. Your input is valuable in helping us enhance our guest services and accommodations.Sincerely,Hotel Management
