Note fondée sur 916 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Tout le mondepar un voyageur de marseille
Parfait!
Publié le 9 juill. 2014 sur ExpediaTrès bon hôtel, personnel accueillant, petit déjeuner varié. Très proche de la station de métro Forest Park (à moins de 10min en voiture, parking $5 la journée) pour ensuite pouvoir visiter Chicago en transports en commun.
par un voyageur
Publié le 13 août 2024
Commentaires de Gestion de l’hôtel
15 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Virginia,Thank you for choosing us for your accommodation needs. Your feedback is invaluable to us, and we strive to ensure every guest has a positive experience. If you have any specific concerns or suggestions about your stay, please do not hesitate to share them with us. We appreciate your time and hope to have the opportunity to provide a better experience on your next visit.
par un voyageur
Good not great
Publié le 6 août 2024 sur HotelsA small, clean, serviceable room for business trip. Gym was a little sparse and the flooring was coming up. But otherwise just fine for my needs.
Commentaires de Gestion de l’hôtel
7 août 2024 par Guest Relation Management , Gestion de l’hôtel
Hi Andrea,Thank you for your feedback. We're pleased to hear that the room met your needs for your business trip. We appreciate your comments regarding the gym and will address the flooring issue to improve the experience for future guests. Thank you for staying with us, and we look forward to welcoming you back!
par un voyageur
Publié le 5 août 2024 sur Expedia
I think the staff was excellent let me start with that! Everyone I interacted with were all friendly and did a great job! I do think that the hotel cost for what it was, was a little over priced. My pillows smelled like food, so I feel like the beddings are kept too close to the restaurant. The shade in my room wouldnt work so my window was wide open and everyone who pulled up could see into my room very easily. The food you could buy was VERY overpriced. $13 for a tea and a TINY thing of ice cream and $9 for a bottle of soda and a reeses. I ate from the restaurant inside however and that was good quality. So overall staff were great, but feel the hotel itself is charging too much for what it is.
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Harlan, Thank you for sharing your detailed feedback. I’m delighted to hear that you found our staff to be excellent and friendly. We take great pride in our team and their commitment to providing outstanding service. We will address your concerns with our team to ensure that they are resolved promptly. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Elida,Thank you so much for awarding us a perfect rating! We are absolutely thrilled to hear that your experience was outstanding. Your satisfaction is our ultimate goal, and we are delighted to have met your expectations in every aspect. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.
par un voyageur
Beware of rocky mattress
Publié le 4 août 2024 sur HotelsStaff was friendly. I was disappointed that they had no laundry facilities on site. The beds were very uncomfortable. We didn’t complain until a few days in our visit. When we did they gave us another room. The beds there were 10 times more comfortable.
Commentaires de Gestion de l’hôtel
4 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Nancy,Thank you for sharing your feedback. We’re glad to hear that our staff’s friendliness stood out during your stay, and we’re pleased that you found the beds in your new room to be much more comfortable. While we understand your comments about the lack of laundry facilities on-site, know that we are continually evaluating guest needs and options. We appreciate your understanding and hope your overall experience was positive.
par un voyageur
Publié le 3 août 2024 sur Expedia
Nice places
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Herman,Thank you for taking the time to share your thoughts! We’re thrilled to hear that you found our hotel to be a nice place to stay. Our team works hard to create a welcoming and comfortable environment for all our guests, and it’s rewarding to know that you had a positive experience. Thank you once again for your kind words. We look forward to welcoming you back soon for another enjoyable visit!
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Adrian,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
highly recommend
Publié le 1 août 2024 sur Hotelsvery clean and comfortable. would definitely stay there again if in the area. multiple front desk staff were very friendly and informative. ONLY negative was the room key card was touchy. they warned us so not a big deal but at least two other guests had issues. one was very frustrated.
Commentaires de Gestion de l’hôtel
2 août 2024 par Guest Relation Management , Gestion de l’hôtel
Hi Michael,Thank you for your kind words about the cleanliness, comfort, and friendly front desk staff. We’re glad to hear you’d choose to stay with us again. We are closely monitoring the key card issue and are working on a solution to ensure a smoother experience for all our guests. We appreciate your feedback and hope to see you again soon!
par un voyageur
깨끗하고 오래된 인테리어
Publié le 25 juill. 2024 sur Hotels깨끗하긴한데 좀 오래되서 약간 불편함이 있고, 조식이 포함되지 않은 가격으로는 상당히 비쌈
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Guest Relation Management , Gestion de l’hôtel
Hi Kug-Seung,Thank you for taking the time to share your feedback. We appreciate your positive note on the cleanliness of our hotel. We are continuously working on improvements and we hope to have the opportunity to welcome you back and provide a more comfortable and satisfying stay.
