Ratings based on 1,696 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Muskegon
Posted Sep. 16, 2024
I like the rooms and good sports bar.
Comment from Hotel Management
Sep. 17, 2024 by General Manager, Hotel Management
Dear David,Thank you for your kind review of Hilton Chicago O'Hare Airport. We’re glad to hear you enjoyed your room and found the sports bar to be a good addition to your stay. We look forward to welcoming you again in the future.-Hilton O'Hare Team
by A traveller from New York
Posted Jul. 20, 2024
Very poor front desk support late at night except for air crews. Many flights were delayed the night I arrived in Chicago at 3am, and guests were lined up four deep to check-in. While there was a person at the front desk handling check-in for air crews, the one person who was apparently available to check in ordinary guests disappeared for twenty minutes before irate customers asked a security guard to track her down. There could have been a number a factors, but understaff ING seemed like the most likely cause.
Comment from Hotel Management
Jul. 23, 2024 by General Manager, Hotel Management
Dear Walker,Thank you for taking a moment to share your thoughts. We are disappointed you had concerns with our service, and we will share your comments with our team to identify ways to be more efficient and to reiterate the importance of delivering exceptional service to all our guests. Thank you for your review, and we hope you will consider staying with us again the next time you are in Chicago so we have another opportunity to deliver an experience that aligns with our high service standards. -Hilton O'Hare Team
by A traveller from MCLEAN
Posted Jul. 18, 2024
by A traveller from ST PETERSBURG
Posted Jul. 17, 2024
Smooth check in
Comment from Hotel Management
Jul. 19, 2024 by General Manager, Hotel Management
Dear Robert,Thank you for your feedback! We're delighted you had a smooth check-in experience. Providing efficient service is a priority for us, and we're glad we met your expectations. We hope you have a wonderful stay with us and look forward to welcoming you back.-Hilton O'Hare Team
by A traveller
Posted Jul. 2, 2024
We spent a great deal of time following the signs to find the pool, only to learn that there is no longer a pool.
Comment from Hotel Management
Jul. 4, 2024 by General Manager, Hotel Management
Dear Brenda,We appreciate your feedback, and we're happy to see your overall stay was pleasant. However, we apologize for any confusion about the pool and the renovations currently taking place to this amenitiy. Should you be in the area again, please come back to see us.-Hilton O'Hare Team
by A traveller
Posted Jun. 23, 2024 on Expedia
by A traveller from Fishers
Posted Jun. 22, 2024 on Expedia
by A traveller from Frankfort
Posted Jun. 22, 2024
by A traveller from Winthrop Harbor
Posted Jun. 22, 2024 on Expedia
Perfect for a test just before a crazy early departure. Gaslight restaurant was delicious. Clean, great location and excellent value.
Comment from Hotel Management
Jun. 24, 2024 by General Manager, Hotel Management
Dear Elizabeth,Thank you for joining us at Hilton Chicago O'Hare Airport. We work hard to deliver a seamless and stress-free travel experience with our delicious food and clean environment. Please come back and see us again for the value you deserve!-Hilton O'Hare Team
by A traveller
Posted Jun. 21, 2024 on Hotels
