Note fondée sur 1 200 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 déc. 2023 sur Expedia
Tout était très bien dans l’ensemble.
Coût des déjeunés un peu élevés
Commentaires de Gestion de l’hôtel
25 déc. 2023 par Hilton Chicago Team, Gestion de l’hôtel
Dear Valued Guest, Thank you for sharing a four-star rating of your recent stay at the Hilton Chicago. We are glad the overall stay went well. I will forward the feedback regarding the pricing to our Food and Beverage team. We look forward to welcoming you back.
par un voyageur
Affreux
Publié le 31 mai 2023 sur HotelsLes chambres sont sinistres et la déco vieillotte.
Salle de bains affreuse, à peine mieux qu’un hôtel miteux.
Chambre double mais un seul chevet pour 2.
Écran de télévision énorme qui assombrit la chambre qui était déjà très sombre.
Tables se qui ne fonctionnait pas.
Femme de ménage très agressive qui nous a sauté dessus pour nous demander si allait faire notre Check out ( nous étions sans bagages et nous venions d’arriver).
Bref, joli à l’extérieur et les parties communes mais c’est vraiment tout.
Commentaires de Gestion de l’hôtel
1 juin 2023 par Maggie, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with your stay experience. Please know that our hotel is scheduled for renovation next year and will address the issues you have provided in your comments. We strive to provide the best service and comfort to our guests and we are disappointed to learn that we missed the mark We hope you will consider staying with us again so we can exceed your expectations.Sincerely,Maggie MoralesHotel Manager
par un voyageur
Hôtel très bien situé
Publié le 31 mars 2023 sur HotelsHôtel très bien situé sur le Loop.
Personnel très accueillant
Chambre très grande.
Literie de qualité.
Petite salle de bains.
Propreté à perfectionner.
Parking beaucoup trop cher (65$/j).
Commentaires de Gestion de l’hôtel
3 avr. 2023 par Maggie, Gestion de l’hôtel
Dear Valued Guest,Thank you for sharing a 10/10 rating of your recent stay at the Hilton Chicago! It was our pleasure to provide the highest quality of service and accommodations. We appreciate your feedback regarding cleanliness needing improvement and we will surely address this with our team. As for the parking fee, we work with our parking partners to get the lowest fee and our price is comparable to most parking garages of hotels in the city. We hope for the opportunity to welcome you back to serve you in the true spirit of hospitality for which Hilton hotels are known.Sincerely,Maggie MoralesHotel Manager
par un voyageur
Publié le 26 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par Hilton Chicago Team, Gestion de l’hôtel
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. It was our pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back on your next visit to Chicago.Hilton Chicago Team
par un voyageur
Publié le 26 août 2024 sur Expedia
My girlfriend and I stayed overnight for a PINK concert and we were so happy with our room because of the 2 separate bathrooms. Was so convenient
Commentaires de Gestion de l’hôtel
26 août 2024 par Hilton Chicago Team, Gestion de l’hôtel
Dear Valued Guest,We are glad to hear you enjoyed your stay and the concert. The two-bathroom feature is so convenient and is a favorite amongst our guests. We look forward to welcoming you back and serve you again.Hilton Chicago Team
par un voyageur
Publié le 26 août 2024 sur Expedia
The room was pretty average. Comfortable beds. We got a room on the 24th floor that faced another building, but we could still see the lake off to the east. They didn't have any parking in their ramp, which to me, each room should have 1 space in that ramp. I had to pay $130 to park at a lot down the road because there were 2 events going on. At night, you hear all the sounds from the street, and it's loud. If you're looking for a quiet room or are not used to the sounds of the city, this is not the hotel for you. I had to put a pillow over my head to finally fall asleep. Other than that, it is still a very nice hotel, one of only a few in the area that offer a pool.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hilton Chicago Team, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your feedback in this review. We are sorry that our parking garage was full and unable to accommodate you and for the disturbance from outside city noise. Please know that you could always request for a quieter room based upon availability. We are glad to know that you found our beds to be comfortable and like the pool. Your review has been shared with our leadership team for improvement. We hope to welcome you back soon for a better experience.Hilton Chicago Team
par un voyageur
Publié le 26 août 2024 sur Expedia
The hotel’s parking was full, so we ended up paying $130 for our car to sit in an uncovered lot for 12 hours. Then the king bed room we had a reservation for was unavailable. Instead my wife and I were given a room with two twin beds and no effort was made to let us know ahead of time or make it right. It was pretty clear we don’t matter to them.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hilton Chicago Team, Gestion de l’hôtel
Dear Valued Guest,We are sorry we let you down with parking and room type preference. This is certainly not the normal high standard of service and accommodations that we strive to provide. Thank you for bringing this to our attention as we value our guest, and we are committed to taking care of them.Your review has been shared with our leadership team for consideration and improvement. We hope to have the opportunity to welcome you back for a better experience. Hilton Chicago Team
par un voyageur de Covington
Publié le 26 août 2024 sur Expedia
Hotel was in a great location close enough to everything and a vibrant night life. Not the quietest place but if you want to be close to the action it’s a great place to stay and the Hotel has history and classical beauty everywhere
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hilton Chicago Team, Gestion de l’hôtel
Dear Valued Guest, We are committed to taking care of our guest and greatly appreciate you taking the time to leave us positive feedback!
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hilton Chicago Team, Gestion de l’hôtel
Dear Valued Guest, We are committed to taking care of our guest and greatly appreciate you taking the time to leave us positive feedback!
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Hilton Chicago Team, Gestion de l’hôtel
Dear Valued Guest,We are sorry to see your rating of 3. We apologize for not meeting your expectations. We are committed to taking care of our guests and would like to know more about your experience, so we can address your concerns. Please contact our Front Office Managers at your earliest convenience. We look forward to hearing from you.Hilton Chicago Team
