Note fondée sur 888 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de KYLE
Publié le 9 oct. 2024
Nice room, clean.helpful staff
Commentaires de Gestion de l’hôtel
10 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Donny,Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff to be friendly, and how much you appreciated our clean rooms. We hope we have the pleasure of welcoming you back to Hilton Chicago/Oak Lawn soon!Kind Regards,Scott GibsonGeneral Manager
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Could not use the coffee maker, the plug was not plugged into the outlet & the outlet was not accessible
Commentaires de Gestion de l’hôtel
29 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Ruth, Thank you for bringing this to our attention. We're sorry to hear that the coffee maker setup was inconvenient for you. We understand how important a seamless start to the day is, and we’ll ensure our team addresses the accessibility of our in-room outlets. We hope this minor inconvenience won't deter you from considering us for a future stay, where we aim to make your experience more comfortable.Kind Regards,Scott GibsonGeneral Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
par un voyageur
Publié le 23 sept. 2024 sur Hotels
par un voyageur
Not what I paid for!
Publié le 23 sept. 2024 sur HotelsUpon check in, was informed of a daily fee to park car in hotel parking lot. This should have been disclosed in advance. There was a junk car full of garbage! Full to the roof (except for the drivers seat)! This car did not have the purchased parking pass and when I asked the concierge, he said it belonged to a guest and that he didn't know why some had a paid parking pass and some didn't. We also requested connecting rooms. Called multiple times prior to arrival to ensure we got them since we were traveling as a family with children. Upon arrival, there were not only no connecting rooms, we didn't even get rooms next to each other. For $2000 for 3 nights, we should have been able to have our room next to our children's room. And for that price, why did I have to cough up an extra $10 per day to have my car in their parking lot? The hotel was housing some people displaced by a fire so there were many, many people sitting outside the front door, in their pajamas, smoking and hanging out. Probably why I lost my connecting rooms. Again, I paid a lot of money and because the hotel had a change of circumstance, it should not have affected me.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Pamela,While we thank you for being our guest and sharing your feedback, we are sorry you had concerns during your stay. Please know that when booking via a third-party site, specific room requests are subject to availability and are never guaranteed, though we do our best to honor all requests. It's always our goal to clearly communicate our parking policies, and we assure you that we are competitively priced for the area. That said, we are disappointed to learn that this aspect of your visit negatively impacted your stay, and your comments have been noted. We are grateful for your time and wish you well as your travels continue.Kind Regards,Scott GibsonGeneral Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
So nice at reception, clean hotel and smells clean everything is good beds, bathroom, views
Commentaires de Gestion de l’hôtel
24 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Rosalba,It is wonderful to know that you had an excellent experience with us at Hilton Chicago Oak Lawn! We're thrilled our hospitable team left a memorable impression on you, and we appreciate you mentioning our hospitable team, impeccable facilities, and comfortable accommodations. Thank you for your perfect rating, and we hope you return soon!Kind Regards,Scott GibsonGeneral Manager
par un voyageur
Publié le 21 sept. 2024 sur Hotels
The room was good, the pool was extremely cold. One of the reasons I choose to stay away from downtown hotels was because I didn’t want to pay for parking and this hotel charges you for parking which I think is ridiculous the hotel sits on its own property with plenty of parking
Commentaires de Gestion de l’hôtel
24 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Fernando,Thank you for your feedback. We're glad you enjoyed your room, though we're sorry our pool and parking didn't meet your expectations. We understand your concern and will take your comments into consideration as we work to ensure your next stay is even better. Kind Regards,Scott GibsonGeneral Manager
par un voyageur
Publié le 19 sept. 2024 sur Hotels
par un voyageur
Publié le 19 sept. 2024 sur Expedia
The front desk staff was great!!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
