Note fondée sur 866 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 juill. 2024 sur Expedia
The hotel is perfectly located in the Loop district. The rooms are spacious and clean, but nothing more. The bathroom is very good, with a large shower. We had a problem with a clogged sink, and someone intervened very quickly to solve the problem. The air conditioning works well. There's a coffee machine and a microwave which is very handy. Lots of cupboards too. The view from the room was perfect, we had taken the "king size bed with landmark view" option and it's a real plus. We had a view over the gardens of the Willis Tower. So why 3 stars and not 5? First of all, the staff at reception: you have to beg for a smile or a hello. It's not a very warm welcome. You always feel like you're intruding. Secondly, the sheets are not suitable. The mattress is so thick that the fitted sheet doesn't fit. As a result, in 5 minutes, the bed is completely unmade and you have to sleep on the mattress protector (not sure this one is changed after each customer). We did ask for a flat sheet, but our request went unanswered. It's a real shame for a Hilton hotel.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Customer Service, Gestion de l’hôtel
Yvan, thank you for your feedback. It is great to hear that you appreciated the location, room amenities, and views. It is disappointing to learn about your experience with the reception team and the bed sheets. Your comments are invaluable and will be considered for future improvements. We hope to provide a warmer welcome and more comfortable stay next time.
par un voyageur
Bon séjour
Publié le 14 déc. 2023 sur HotelsSéjour globalement satisfaisant, l’hôtel est très bien situé quand on doit aller où arriver par la station de train Union Station. L’hôtel est également bien situé pour visiter la ville, très central.
La chambre standard est super confortable, c’est le plus de cet hôtel, en revanche ce qui pêche c’est le personnel de la réception. Pas désagréables mais accueillants non plus, aucune information sur les services supplémentaires de l’hôtel, ou autre… un robot pourrait amplement faire le boulot.
Pas room service, dommage
Commentaires de Gestion de l’hôtel
14 déc. 2023 par Customer Service, Gestion de l’hôtel
Barbara, il est réconfortant d'apprendre que l'emplacement privilégié du Hilton Garden Inn Chicago Central Loop et ses chambres standard confortables ont contribué à votre expérience globalement satisfaisante. Nous notons et apprécions également vos commentaires sur les membres de notre équipe à la réception. L'amélioration continue est notre objectif et vos réflexions seront certainement prises en compte. Nous sommes également désolés pour tout malentendu concernant notre service d'étage. Merci d'avoir choisi de rester avec nous. Nous sommes impatients de partager bientôt une expérience encore meilleure avec vous !
par un voyageur
Publié le 19 oct. 2024
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Jasmarie, Gestion de l’hôtel
Trent! Thank you so much for leaving a review on your most recent stay at the Hilton Garden Inn Chicago Central Loop! We hope to have the opportunity to welcome you back for a more enhanced stay.
par un voyageur
Publié le 25 août 2024 sur Hotels
The gentleman who checked us in was amazing. He made sure we knew exactly where to go and even made sure we got on the correct elevator. He was amazing and could not have done anything else for us.
Commentaires de Gestion de l’hôtel
25 août 2024 par Customer Service, Gestion de l’hôtel
Kristin, it’s wonderful to hear you had such a positive experience at Hilton Garden Inn Chicago Central Loop. The team is thrilled that our colleague provided exceptional assistance during your stay. We’re looking forward to welcoming you back soon!
par un voyageur
Publié le 24 août 2024 sur Expedia
The room was very clean...everything was nice...BEAUTIFUL views from rooftop bar/restaurant! We did not eat up there but enjoyed a cocktail after dark & took pics.
Jabori @ front desk was exceptionally helpful & friendly...he gave us vouchers for free breakfast buffet when we told him this was our 1st stay there. We would def stay again😊
Commentaires de Gestion de l’hôtel
24 août 2024 par Jasmarie, Gestion de l’hôtel
DJ! Thank you so much for leaving a review on your most recent stay at the Hilton Garden Inn Chicago Central Loop! We are very pleased to see that you had an exceptional stay. We hope to have the opportunity to welcome you back sometime soon!
par un voyageur
Publié le 23 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par Customer Service, Gestion de l’hôtel
Thank you for the wonderful rating, Robert!It's fantastic you enjoyed your time at Hilton Garden Inn Chicago Central Loop so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
par un voyageur
Publié le 19 août 2024 sur Expedia
staff was always nice
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Service, Gestion de l’hôtel
Brandon, we're thrilled you enjoyed your stay at Hilton Garden Inn Chicago Central Loop. It's fantastic to hear our team members made a positive impact during your visit. We hope to welcome you back soon!
par un voyageur
Publié le 19 août 2024 sur Expedia
Located within walking distance of Union Station. Lots of places to eat and drink nearby. Roof top bar was cool.
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Service, Gestion de l’hôtel
Angela, it's wonderful to hear you had a great time at Hilton Garden Inn Chicago Central Loop. We're glad you enjoyed the convenient location and our rooftop bar. We hope to welcome you back soon!
par un voyageur de Columbia
Publié le 18 août 2024 sur Expedia
This was the quietest hotel I have ever stayed with kids. Being right off the elevator posed no problems with noise. Don’t hear neighbors nor those above us. The staff was amazing and very helpful. I loved that they interacted with my kids as we came and went. Highly recommend!!!
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Service, Gestion de l’hôtel
Monica, it’s wonderful to hear you had a great time at Hilton Garden Inn Chicago Central Loop. Our team members take pride in creating a welcoming atmosphere for our guests, and they will be thrilled to hear your feedback. We’re delighted you had a peaceful stay and enjoyed the interactions with your kids. Thank you for recommending us!
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par Customer Service, Gestion de l’hôtel
Jessica, we’re delighted you loved your experience at Hilton Garden Inn Chicago Central Loop. We hope to welcome you back for another great stay soon!
