Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 nov. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
12 janv. 2022 par Ariana Alaj, Gestion de l’hôtel
Thank you for taking a moment to share your experience. I am pleased to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Alexis, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 24 sept. 2024 sur Expedia
I waited in line to check in for over 30 minutes after traveling for 26 hours straight. I literally made it through international security and customs faster than I could check into this hotel. The front desk guy (Wilmer) told me there would be water in my room (my special needs son and I were dehydrated from travel) there was no water and no offer of water upon informing the front desk it was absent. I paid $40 for two breakfast vouchers only to be offered no buffet and only options in the range of $7 for my son meaning I grossly overpaid for his meal and was offered no refund or for the difference. The hotel was freezing so we tried to sit near the fire during breakfast only to be told they wouldn’t serve us in those seats because they were 5 ft outside the perimeter of the “restaurant”. The television and internet didn’t work in my room so after traveling for so long my son had no entertainment or way to psychologically decompress nor could he do his homework without access to WiFi.
I travel 9 months out of the year for work. I have had better stays and treatment at almost every other hotel I have ever stayed in. Incredibly disappointed with this experience and the Hilton name going forward.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Alexis, Gestion de l’hôtel
Thank you for your feedback. We will be addressing your concerns.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Sandra,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi LaQuandra,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
par un voyageur
Great airport stay
Publié le 21 sept. 2024 sur HotelsOne night stay before early flight. Very comfortable and affordable. Great bed. Quiet. Also, outlet mall and excellent restaurants within short walk. Capital Grill!!
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Kassandra, Gestion de l’hôtel
Thank you for staying with us at the Hilton Rosemont. We appreciate your business and great feedback. Hope to see you again in the near future!
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Kassandra, Gestion de l’hôtel
Thank you for staying with us at the Hilton Rosemont. Hope to see you again in the near future!
par un voyageur
Publié le 20 sept. 2024 sur Expedia
The hotel is close to the airport with great shuttle service. The staff at the Hilton Rosemont were very nice, helpful and professional. The hotel is really nice overall. The room was very clean, spacious and well appointed. The restaurant and bar was very very nice. Highly recommend this hotel.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
It's becoming outdated. Way too costly for the basics. Rust forming in tub. Chaise pillow not fluffed and the problem with that is that looking at someone else's indentation left in the pillow makes me think that the place does not get cleaned well. This makes me wonder about the cleanliness of the bed and the towels.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Kassandra, Gestion de l’hôtel
Thank you for staying with us and thank you for a great review. We are glad to hear that you enjoyed your stay with us.
