Note fondée sur 923 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Very nice location, felt safe, close to restaurants and shopping
Commentaires de Gestion de l’hôtel
25 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Crystal,Thank you for your review. We're pleased you enjoyed a comfortable stay here at Holiday Inn Chicago - Schaumburg, and we appreciate you spotlighting our convenient, safe location. We hope to see you again soon!Warm Regards,Guest Services
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Great staff anything you need that are there to help with definitely will be back and going to have to leave some tips for the staff.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Jonathan,Thank you for taking a moment to share your wonderful review. We know the staff at Holiday Inn Chicago - Schaumburg makes all the difference, and we truly appreciate you highlighting the commitment of our wonderful team. They will be delighted to know you were impressed with their service, and we look forward to welcoming you back for another memorable stay.Warm Regards,Guest Services
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Close to the expressway
Commentaires de Gestion de l’hôtel
17 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Michael,Thank you for your recent visit to Holiday Inn Chicago - Schaumburg. We're glad you liked our location and look forward to welcoming you back.Warm Regards,Guest Services
par un voyageur
Publié le 3 sept. 2024 sur Expedia
I booked the hotel through Expedia and prepaid with Expedia. Yet the hotel charged me again for my stay and when asked about it, the front desk was rude, instead went on to say that we might not have paid for our stay. They could’ve informed me or checked with Expedia about the payment when I checked in, but charging without informing and accusing us without checking with Expedia was very disrespectful. Had to get Expedia involved to sort things out as the hotel wasn’t helping out in anyway.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Manogna,Thank you for choosing Holiday Inn Chicago - Schaumburg. We are very sorry to hear about the confusion with your billing and the way it was handled. This is not the experience we aim to deliver, and I understand your frustration. We appreciate you bringing this to our attention, and we’ll be addressing it with our team and also with the third-party booking engines to ensure better service and communication in the future. Thank you for sharing your experience, and we hope to have the opportunity to serve you better next time.
par un voyageur
Publié le 22 août 2024 sur Hotels
par un voyageur
Publié le 2 août 2024 sur Hotels
When we checked in, Ceasear and Rich helped us.... Awesome customer service by both gentlemen, they deserve a raise. We had a few drinks in the bar and we enjoyed talking to Chris. Then Andrew the manager gave us all kinds of tips where to park and what to eat at a Chicago Cubs game, thanks!
Commentaires de Gestion de l’hôtel
5 août 2024 par General Manager , Gestion de l’hôtel
Dear Diane,Many thanks for your outstanding review of Holiday Inn Chicago - Schaumburg! Ceasear, Rich, and Chris will be thrilled to be acknowledged for their warm hospitality, and Andrew was also happy to share his in-depth knowledge of the area with you. We're proud to have made your stay exceptional, and we look forward to your return.Warm Regards,Guest Services
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Liked the location. did not like that the hot tub was advertised but cold as ice, safe in room did not work, phones in room did not work.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Rebecca,Thank you for highlighting the positive aspects of our convenient location. We apologize for the issues you encountered during your stay. Your feedback is crucial, and we'll address these concerns promptly to ensure a better experience for future guests. We hope to have the opportunity to welcome you back again soon.Warm Regards,Guest Services
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Close to all amenities and activities in Schaumburg. We had a great stay.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par General Manager , Gestion de l’hôtel
Dear Karissa,It was a pleasure hosting you while you were in town. We're glad our location worked well for your trip, and we invite you to stay with us again the next time you're in the area.Warm Regards,Guest Services
par un voyageur
Publié le 14 juill. 2024 sur Expedia
This hotel is in a great area, with convenient parking. Great staff, just nothing to write home about. Hot tub was not working during my stay.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Tony,Thank you for your feedback. We're glad to hear you enjoyed the convenient location, parking, and our friendly, professional staff. We apologize for the inconvenience of the hot tub not working during your stay. Your comments are important to us; we'll work on improving this for future guests. It would be an honor to host you again during your next visit.Warm Regards,Guest Services
par un voyageur
LN Baker
Publié le 11 juill. 2024 sur HotelsThe rooms airconditioner didnt work. They offered to switch our room. The whirlpool didnt work. The pool/pool house was comfortable and heated. The bartender was great. Maintenance was helpful as were the rest of the staff. Lots of attractions close by.
Commentaires de Gestion de l’hôtel
11 juill. 2024 par General Manager, Gestion de l’hôtel
Thank you for your review. It's wonderful to know that our hospitable team left a memorable impression on you, and we appreciate you mentioning our excellent location and relaxing pool. However, we regret the inconvenience you encountered with your first room. Your feedback will be shared internally to ensure any necessary adjustments or repairs are made promptly. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating.Warm Regards,Guest Services
