Note fondée sur 921 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 août 2024 sur Expedia
Bel hôtel , bon restaurent sur place , personnel courtois , endroit idéal pour visiter Chicago avec le métro à proximité
Commentaires de Gestion de l’hôtel
12 août 2024 par Rick, Gestion de l’hôtel
Thank you for your feedback. We were happy to see you enjoyed our hotel, especially our courteous staff and our excellent location to the downtown Chicago area. We hope to see you again during your next visit to Chicago.
par un voyageur
Publié le 3 nov. 2024
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Hotel was filthy. Cleaning crew does a horrible job. The first room I was given had a dirty comforter with a big brown stain on the sheets. Moving to the second room didn't vary. Hair was all over the bathroom floor and on the sink/ hand towels. Noise was another factor. There was a constant tool clink like someone was quietly trying to work on something in a room near by. Staff was limited to one person. Will not return, very disappointed with my experience. Would never return to a holiday inn. I'd rather pay the extra money for a decent night's sleep.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Rick, Gestion de l’hôtel
Thank you for taking the time to leave us your feedback. I am sorry for the issues you encountered during your stay with us. I have shared your concerns with our housekeeping management team to make sure we coach our staff to provide a better guest experience.
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Rick, Gestion de l’hôtel
Thank you for your feedback. We were glad you enjoyed your stay and we hope you will visit us again soon.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Got the queen studio with a pull out bed. The pull out bed was broken. Went down twice to try and get maintenance to come help get us situated and didn’t get anything. Bathroom walls were filthy. Rest of the room didn’t seem much better. Night attendant was nice. Rooms need attention.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Rick, Gestion de l’hôtel
Thank you for your comments. I am sorry for the issue you encountered with your pull out bed and bathroom. I shared your feedback with our housekeeping and management team to make sure that we improve our guest experience.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Rick, Gestion de l’hôtel
Thank you for your feedback. We were so glad you enjoyed your stay and we can't wait to host you again during your next visit to the Chicagoland area.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
30 sept. 2024 par Rick, Gestion de l’hôtel
Thank you for your feedback. We were pleased to see you enjoyed our hotel and we hope you will visit us again soon.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Unprofessional and dirty
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Rick, Gestion de l’hôtel
Thank you for taking the time to leave us your feedback. I am sorry for the issues you encountered at our hotel and I have shared your feedback with our management team to make sure we provide a better experience in the future.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
It was very clean in the room. Impeccable actually. But the elevators needed much attention. Dirt, sunflower seeds and dust bunnies in both of them. The garbage cans outside were over flowing making the added garbage hit the ground. My husband was picking garbage up to help it not look so bad. When we told the person at the desk, she shrugged her shoulders as to say, oh well, not my problem.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Rick, Gestion de l’hôtel
Thank you for your feedback. We were glad to see you enjoyed our clean rooms. I am sorry for the experience you encountered in the elevators and outside. I have shared your comments with our maintenance and housekeeping team to make sure we provide a better experience in the future.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Rick, Gestion de l’hôtel
Thank you for your feedback. We were so happy to see you enjoyed your visit to our hotel and we hope you will be back soon!
