Note fondée sur 906 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 avr. 2023 sur Expedia
petit dejeuner nul pour le prix . A modifier vraiment et personnel du service petit déjeuner désagréable et pas avec une recherche de la satisfaction client
Commentaires de Gestion de l’hôtel
14 avr. 2023 par General Manager , Gestion de l’hôtel
Dear Pierre,Thank you for staying with us. Please know our guest feedback is very important to us and we will speak with our food and beverage team regarding your comments on our breakfast service. We wish you pleasant onward travels. Warm Regards,The Hyatt Lodge Team
par un voyageur
Publié le 3 oct. 2024 sur Expedia
My room smelled so musty it was disgusting. Possibly 15 years ago this was a smoking room? The rooms are extremely ugly (yellow and dark brown,) and have plastic shower curtains (not a glass enclosure.) the disposable cups in the room are wrapped in plastic. My room felt so dirty and gross after I wore the hotel robe to the pool I realized there was orange stains around the neck. It looked like someone’s makeup or self tanner rubbed off on the collar and it wasn’t clean. The room I stayed in definitely felt like a motel vs a nice hotel. The parking wasn’t an issue for me, but it could be for some. It’s a block away and you have to walk up 2 flights of stairs. The pool and hot tub are big and the glass roof over the pool is why I chose this hotel.
After booking my reservation Expedia sent my confirmation for “Chicago hotel.” This is not near the city for those thinking it is.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Jorie,Thank you for your detailed feedback. We're sorry to hear that your experience did not meet your expectations due to the cleanliness and condition of your room. Rest assured, your comments will help us address the issues you've mentioned. Your input is greatly appreciated, and we hope you’ll consider giving us another chance to improve your experience in the future.Warm Regards,The Hyatt Lodge Team
par un voyageur
Publié le 23 sept. 2024 sur Expedia
We had a great weekend staycation!!! Everything was a great experience.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Tiara,We're grateful to have hosted you at Hyatt Lodge Oak Brook Chicago. It's wonderful you had an excellent weekend at our property. Thank you for your kind words, and we hope you'll join us again for another relaxing staycation!Warm Regards,The Hyatt Lodge Team
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par The Hyatt Lodge , Gestion de l’hôtel
Good morning, Thank you for your kind feedback. We are thrilled to see you enjoyed your stay. We hope we can host you again in the future. Wishing you a great day!
par un voyageur
Publié le 14 sept. 2024 sur Hotels
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par The Hyatt Lodge , Gestion de l’hôtel
Good morning, Thank you for your kind feedback. We are thrilled to see you enjoyed your stay. We hope we can host you again in the future. Wishing you a great day!
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par The Hyatt Lodge , Gestion de l’hôtel
Good morning, Thank you for your kind feedback. We are thrilled to see you enjoyed your stay. We hope we can host you again in the future. Wishing you a great day!
par un voyageur
Publié le 9 sept. 2024 sur Expedia
This is my favorite place to stay in Oakbrook. The convenience of everything and the beautiful property itself. It does not feel as if you were at a hotel. I will continue to stay here.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Laura,How wonderful to hear that Hyatt Lodge Oak Brook Chicago is your favorite place to stay in the area! We're glad our location was convenient for your trip, and we look forward to hosting you again the next time you're in the area.Warm Regards,The Hyatt Lodge Team
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par The Hyatt Lodge , Gestion de l’hôtel
Good morning, Thank you for your kind feedback. We are thrilled to see you enjoyed your stay. We hope we can host you again in the future. Wishing you a great day!
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par The Hyatt Lodge , Gestion de l’hôtel
Good morning, Thank you for your kind feedback. We are thrilled to see you enjoyed your stay. We hope we can host you again in the future. Wishing you a great day!
