Note fondée sur 914 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 juill. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2019 par Emily C., Gestion de l’hôtel
Thank you for taking the time to rate the hotel. We are glad you enjoyed your stay and hope to see you again soon!
par un voyageur
Publié le 3 nov. 2018 sur Hotels
Hôtel très agréable tout est ok
Commentaires de Gestion de l’hôtel
7 nov. 2018 par La Quinta, Gestion de l’hôtel
Gracias.
par un voyageur
Publié le 17 déc. 2024
I stayed on the second floor this particular visit and the floor stunk like marijuana, the room did not so it did not bother me but, not the most pleasant smell. Hotel can use some TLC but, it's in a good location and the staff is very helpful.
par un voyageur
Publié le 15 déc. 2024
Easy check in
par un voyageur
Publié le 21 oct. 2024 sur Expedia
😍😍😍
Commentaires de Gestion de l’hôtel
8 nov. 2024 par Ricky, Gestion de l’hôtel
Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.
par un voyageur de West Palm Beach
Publié le 20 oct. 2024 sur Expedia
Chicago Willowbrooke Laquinta location: There was a big crack under our door in which you can see straight in the room from the hallway if you bent down, pubic hair was in the shower, holes in sheets on both beds, cobwebs in the corners of the room. Oh and they had a broken iron board that fell apart when we tried to open it to iron our clothes. And the front desk staff was extremely rude and had the worst attitude I have ever experienced at a Laquinta. The desk clerk from the overnight shift told us that we can have a late check out for 12 noon and anything after 12 noon would be a fee but the next morning we received a knock at the door saying it’s time for checkout and we explained that we requested late checkout and the person at the door tried to tell us that late checkout is 1130 and anything after that is a $20 fee but when we would not agree he then got an attitude and stated okay ma’am I am not charging you so I asked for a receipt to show that my deposit would be returned onto my card and he responded stating that I did not charge you ma’am but I can charge you and then give you a receipt. Just rude with no customer service.
Commentaires de Gestion de l’hôtel
8 nov. 2024 par Ricky, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. I am sorry that your experience did not meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Thumb down
Commentaires de Gestion de l’hôtel
8 nov. 2024 par Ricky, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. I am sorry that your experience did not meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
par un voyageur
Publié le 17 oct. 2024 sur Expedia
It said 25$ fee but they charged 50$ fee upfront.
Commentaires de Gestion de l’hôtel
8 nov. 2024 par Ricky, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. I am sorry that your experience did not meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
par un voyageur
Publié le 15 oct. 2024 sur Expedia
They need more space for breakfast, but I would recommend it, definitely.
Commentaires de Gestion de l’hôtel
8 nov. 2024 par Ricky, Gestion de l’hôtel
Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 nov. 2024 par Ricky, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. I am sorry that your experience did not meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
