Note fondée sur 830 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par thierry de meaux
Publié le 21 juill. 2013 sur Hotels
correct pour le prix, piscine propre, bon petit déjeuner accès difficile a cause des travaux de voirie
par un voyageur
Publié le 18 sept. 2024 sur Expedia
I was poisoned by the people in housekeeping. They went into the refrigerator in the room and tampered with my food. They are sneaky people and watch when you come and go and then they go into your room. As a female traveling by myself I recommend that no females stay there. They target women and men that are traveling by themselves. Very dangerous
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello Anita,We take allegations of this nature seriously and assure you that we prioritize the safety and well-being of all our guests. We recommend reaching out to our management team directly to discuss this matter further. Your feedback will be thoroughly investigated to ensure the comfort and security of all guests in the future.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest,We appreciate your rating and are thrilled to hear that you had such a fantastic perfect experience during your stay. We strive to provide exceptional service and it's reviews like yours that motivate us to keep doing what we do best. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.
par un voyageur de Round Lake
Publié le 13 sept. 2024 sur Expedia
Front desk guy Chirag - excellent
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Manager, Gestion de l’hôtel
Hello hareshkumar,We are pleased to hear that you found Chirag from our front desk team to be excellent. Our staff strives to provide top-notch service to all our guests. Your feedback is valuable to us as we continuously work to enhance our guest experience.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
I understand that toothbrush and toothpaste are complimentary but if there are 3 people in a room why would the receptionist only want to give 1? The room was paid for by us not by the state or state programs. Receptionist argued that the owner only allows 1 to be given per room. Still trying to make sense of this. She did call owner and then mumbled underneath her breath, was rude and not just with me but my family.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Manager, Gestion de l’hôtel
Hello Criselda, We apologize for any inconvenience you experienced during your stay. Our property policies are in place to ensure a consistent experience for all guests. Your feedback is valuable, and we encourage you to reach out to management directly to discuss your concerns further. We appreciate your understanding in this matter.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Manager, Gestion de l’hôtel
Hello Angela, We appreciate you choosing to stay with us. If there were any areas of concern during your visit, please do not hesitate to contact us directly. We value your feedback and hope to welcome you back soon for an improved experience.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Room was gross cigarette butts and chewed tobbaco spit on the floor the linen was dirty the lights in the bathroom didn't work either of the two refrigerators worked we cut out booking short i dont recommend.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Manager, Gestion de l’hôtel
Hello Robert,We regret to hear about your recent experience and appreciate you bringing this to our attention. Guest feedback is valuable and we will review your comments with the team to ensure improved standards. For any further concerns, please don't hesitate to contact our management directly.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manager, Gestion de l’hôtel
Hello Travis, We value your stay and regret to hear that we fell short of exceeding your expectations. Please feel free to reach out to us with any specific feedback you may have so we can address your concerns promptly. We strive to provide a top-notch experience for all our guests.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
The lady at the front desk threatened to call the police on me for being 5 min after check out. Then she extorted for 10 dollars, if I didn’t give her $10 then I would end up in jail . Geez good morning, how are you this morning , sorry to bother so much this early.. just saying
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manager, Gestion de l’hôtel
Hello Bradley, We are disheartened to hear about your experience. Rest assured that guest safety and adherence to check-out policies are our priorities. Your feedback has been noted for internal review to uphold our service standards. Thank you for bringing this to our attention, we appreciate your understanding.
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Manager, Gestion de l’hôtel
Hello Sahid, We are glad to hear that you enjoyed your stay with us. Please feel free to reach out to us if you have any further comments or suggestions. We look forward to welcoming you back in the future.
