Note fondée sur 509 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,6 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Marietta
Publié le 27 oct. 2024
Great staff but the property was so old the hallway on the 4th floor still smelled like people smoke in their rooms currently.
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Sara, Gestion de l’hôtel
Hello Emmanuel,Thank you for your review. We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we will use them to make necessary improvements. We hope to have the opportunity to provide you with a better experience in the future.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 29 sept. 2024 sur Expedia
The staff was very nice and helpful, but the smell of bleach was overpowering when we walked into our room. The hallways also had an odd odor.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sara, Gestion de l’hôtel
Hello Paul,Thank you for your feedback. I’m glad to hear that our staff was nice and helpful, but I sincerely apologize for the overpowering bleach smell in your room and the odor in the hallways. We take your concerns seriously and will address them with our team. We appreciate your comments and hope to provide a more pleasant experience on your next visit.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Very poor maintenance and management
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sara, Gestion de l’hôtel
Hello Ravi,Thank you for bringing your concerns to our attention. We sincerely apologize for your experience and understand how disappointing it must have been. Please know that we take maintenance and management seriously and are actively working to address these issues. Your feedback is invaluable to us, and we hope to provide you with a better experience in the future.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 20 sept. 2024 sur Expedia
BED BUGS! This was the dirtiest, noisiest hotel I have ever been to. Shocking that Radisson has not revoked its licensing agreement with this property.
Upon entering the room and pulling back the sheets, we found a bed bug, just sitting right on top! Not hidden, not under the mattress, but just out there in plain sight.
We immediately checked out of the hotel, and the desk clerk did not even seem surprised. Maybe he is used to bed bug complaints?
Because we paid for the room through Expedia, the front desk could not offer us a refund. But then Expedia would not refund our money either! Expedia claimed that it could not refund our money because the hotel would not respond to its phone calls, but this is an unacceptable answer. All Expedia would do is offer us $25 in OneKey cash. A paltry sun for a room we paid well over $100 for, and later had to book a last-minute replacement for even more!
Word to the wise: DO NOT STAY HERE! And, I am rethinking my use of Expedia given its lack of interest in resolving this matter.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Sara, Gestion de l’hôtel
Hello Dinara,Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your kind words motivate our team to keep delivering excellent service. We look forward to welcoming you back soon!Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Long strands of hair everywhere just pure nasty
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Worst hotel I have ever stayed at.
Period. End of sentence.
Shame on that group of owners.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sara, Gestion de l’hôtel
Hello Manoj,I’m truly sorry to hear about your disappointing experience. This is not the level of service we strive for, and I apologize for the issues you encountered. Your feedback is important, and I will ensure it is addressed with our team. Thank you for bringing this to our attention.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 5 sept. 2024 sur Expedia
The stuff are not very nice, the place needs an uplift
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Sara, Gestion de l’hôtel
Hello Olivia,I’m sorry to hear about your experience with our staff and the condition of the property. Your feedback is important, and we will address these concerns to improve our service and facilities. Thank you for bringing this to our attention.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Children playing in the lobby, hallways and parking lot at all hours of the day and disturbing the guests. Very noisy. Messy floors in the hallways and elevators, which were not cleaned throughout the duration of my 4 day stay at the hotel.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Sara, Gestion de l’hôtel
Hello Cody,I’m sorry to hear about the issues you experienced during your stay. We will address the noise and cleanliness concerns you’ve mentioned to ensure a better experience for future guests. Thank you for bringing this to our attention.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Good stay and enjoyed the pool
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sara, Gestion de l’hôtel
Hello Amro,Thank you for your positive review! We're delighted to hear you enjoyed your stay and the pool. We look forward to welcoming you back for another great experience!Warm Regards,Sara DrammehGuest Relations Associate
