Note fondée sur 416 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager, Gestion de l’hôtel
Hello Shanel, We're sorry to hear about your experience. Please feel free to contact us directly to discuss any concerns you may have so we can address them accordingly. We value your feedback and strive to provide the best possible experience for all our guests.
par un voyageur
Publié le 22 août 2024 sur Expedia
Great customer service
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello Charles,We're pleased to hear you appreciated our customer service during your stay. Our team is dedicated to providing exceptional experiences for all our guests. If you have any further feedback or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
par un voyageur
Publié le 22 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello King,We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us with any specific feedback you'd like to share from your stay. We value your input and would appreciate the opportunity to address any concerns you may have.
par un voyageur
Publié le 21 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello Ahmed,Thank you for sharing your feedback with us. We appreciate hearing about your experience and will address your concerns with our team for future improvements. If you have any further details to provide, please feel free to reach out to our management team.
par un voyageur
Publié le 20 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello Miguel,We're sorry to hear your stay didn't meet your expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your visit. We value your feedback and would appreciate the opportunity to address any issues you encountered.
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Rayshard, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - ALSIP and I are saddened to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Manager, Gestion de l’hôtel
Hello Jose Luis,We are thrilled to hear that you had a wonderful experience during your stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back again soon.
par un voyageur
Publié le 5 août 2024 sur Expedia
No, I understand it’s a red roof Inn so you get what you pay for and stuff like that but my whole stay my AC was broken and I am deathly allergic to the heat and now I am sick. I didn’t even stay the second night like I was going to plan on too because the AC was broken and I had complained about it multiple times and nothing was done. They just came up unplugged the machine and plugged it back in and it kept breaking. I definitely will be going back to Chicago soon, but not staying here. Only thing that was the lady at the front desk was super fun and super cool, but the rest of the staff was not
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello Lilith,We are sorry to hear about your experience and apologize for the inconvenience caused by the issue with the AC during your stay. We appreciate your feedback and will address this matter with our team. We are glad to hear that you found our front desk staff enjoyable. Your comments will help us improve our services for future guests.
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par Manager, Gestion de l’hôtel
Hello Najaah, We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us with any feedback you have from your stay so we can address any concerns. We value your input and aim to make every guest's stay exceptional.
par un voyageur
Publié le 2 août 2024 sur Expedia
Was very bad broken door restrooms.
The room was we like some spried on furniture and bed.
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Ishak,We're sorry to hear about the issues you encountered during your stay. We encourage guests to reach out to our management team directly with any concerns to ensure they are addressed promptly. Thank you for sharing your feedback with us, as it helps us improve our services for future guests.
