Note fondée sur 871 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,0 Propreté de la chambre
2,5 Service et personnel
2,2 Confort de la chambre
1,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 août 2024 sur Hotels
Room was not cleaned at all, no towels, and bites from sleeping in bed.
Commentaires de Gestion de l’hôtel
30 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Brandon, I appreciate you sharing your feedback following your stay at the Red Roof Inn Chicago - Lansing. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. This includes additional training for our housekeeping team and a thorough review of our current practices.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 27 août 2024 sur Hotels
The place was filthy. I didn’t sleep
Commentaires de Gestion de l’hôtel
30 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Eric,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chicago - Lansing. It upsets me to know we let you down. I am sorry for your experience prompting a 2/10 score. You indicated that you were unsatisfied with the cleanliness of the location not being up to standard which hindered your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,SaneshaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 26 août 2024 sur Expedia
People was knocking on my door at 4am
Commentaires de Gestion de l’hôtel
29 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Jackyia,I appreciate you sharing your feedback following your stay at the Red Roof Inn Chicago - Lansing. I was saddened to read that your stay fell short of your expectations due to the disturbance encountered. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 26 août 2024 sur Expedia
Place was disgusting. Started off by telling me I didn’t have a reservation so I had to provide proof from my phone. I then get a hotel key, walk to the room, someone’s in it. I then get another key for a non smoking “deluxe king bed” room. Walk into the place and it reeked of smoke, walls were yellow, absolutely disgusting room. Nothing like the pictures what so ever. Outside environment didn’t feel safe. The lobby in itself was locked and had to talk to the receptionist through a glass window. Walked into the room and booked another hotel and left immediately.
Commentaires de Gestion de l’hôtel
28 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Briana,The staff and I appreciate your feedback after your recent visit with us at the RED ROOF INN CHICAGO - LANSING. It was truly regrettable to see your poor rating indicating a displeasing experience. You pointed out the hotel was unclean, reeked of smoke and felt unsafe. Please note we take safety of our guest very seriously here at Red Roof. Your comments will be taken into consideration and rest assured we will work on improving to make guest stays even better.Thank you for your feedback. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur de Smyrna
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Nakeisha, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - Lansing and I were happy to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 22 août 2024 sur Expedia
Worst experience ever
Commentaires de Gestion de l’hôtel
25 août 2024 par Sanesha RediResponse Specialist , Gestion de l’hôtel
Hello Jeremy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - Lansing and I are saddened to see your 1/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Stephon,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN CHICAGO - LANSING. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 18 août 2024 sur Expedia
Just a trash hotel
Commentaires de Gestion de l’hôtel
20 août 2024 par Sanesha RediResponse Specialist , Gestion de l’hôtel
Hello William,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - Lansing and I are saddened to see your 1/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 18 août 2024 sur Expedia
Really dirty and they were selling drugs outside all night. No sleep and WiFi did not work.
Commentaires de Gestion de l’hôtel
20 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Eshe,We are sorry to hear your recent experience at the Red Roof Inn Chicago - Lansing did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not a reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Do not stay!
Publié le 18 août 2024 sur HotelsThis is a terrible place. The lobby is disgustingly filthy. You are locked in a little breezeway rather than being able to go into the lobby. You have to talk through a little dirty window to the people that work there.
A room was awful. The bed was so uncomfortable. The sheets were dirty. It smelled like weed. We didn't have a remote to the TV and I went to the office to get one and she sinked one to the TV in a lobby and I knew of course that wasn't going to work on our TV.
The air conditioner was so loud and the room temperature was not regulated. I had to keep waking up in the night turning it up and down to get it to turn on. Sounded like a lawn mower engine.
I would not recommend anyone staying here. I didn't feel safe either
Commentaires de Gestion de l’hôtel
20 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Kelly, We are truly sorry to hear your recent experience at the RED ROOF INN CHICAGO - LANSING did not meet your expectations. I completely empathize with your feelings of frustration regarding the issues you have highlighted. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. We at Red Roof are committed to thoroughly investigating the matter so as to implement effective solutions and taking the necessary steps to prevent any recurrence to ensure our guests are well-served and content. We appreciate your business and truly value your feedback. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
