Note fondée sur 884 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,0 Propreté de la chambre
2,5 Service et personnel
2,2 Confort de la chambre
1,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Nice place
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Karen,Thank you for taking the time to write a review of your stay at the RED ROOF INN CHICAGO - LANSING. It's great to hear that you found our hotel to be nice place to stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Ravyn, Thank you for taking a moment to complete our survey. At the Red Roof Inn Chicago - Lansing we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Alexia, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - Lansing and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Super unsafe. People knocking on our door for money in exchange for sex and fight every night. Not staying here again ever
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Charlie,We are sorry to hear your recent experience at the RED ROOF INN CHICAGO - LANSING did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Publié le 30 sept. 2024 sur Expedia
They know they can do better. This time. I had 3 pillows with a double bed. How do you take people money. When you know the rooms are not up to part.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Kenya. The staff and I at the RED ROOF INN CHICAGO - LANSING were disappointed to see your 2/5 score. I am sorry your stay fell short of your expectations due to the rooms not being up to your standards. Your satisfaction is important to Red Roof, so I am disappointed to hear this was not the impression we left you with.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Sanesha RediResponse Specialist , Gestion de l’hôtel
Hello Mike,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - Lansing and I are saddened to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Eleasar, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CHICAGO - LANSING and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 28 sept. 2024 sur Expedia
The place is very dirty, the towels are very old, the beds are dirty, there is no security, drug sales and a lot of bad people.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Kerry-Lee Red Roof Management, Gestion de l’hôtel
Dear Jonathan,We are sorry to hear your recent experience at the RED ROOF INN CHICAGO - LANSING did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Publié le 27 sept. 2024 sur Expedia
I didn't have pillows. One bed didn't have a blanket. When I pulled up to check in yellow tape was everywhere.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Kenya,Thank you for telling us about your recent visit at RED ROOF INN CHICAGO - LANSING. I was disappointed to read that the lack of pillows and the condition of the blanket described. Guest feedback plays a vital role in the improvement of our hotel, so we are appreciative of the insight shared, as it will help us to address our shortcomings.Thank you for sharing your concerns and our team at Red Roof wishes you a good day.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Martin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - Lansing and I are disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
