Note fondée sur 807 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,4 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
21 avr. 2023 par Linton Rediresponse Specialist , Gestion de l’hôtel
Hello Daniel,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - O'Hare Airport/Arlington Heights and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist
par un voyageur
Publié le 13 août 2019 sur Expedia
Pas très loin de la ville de Chicago, quasiment pas de bruit et propre
par un voyageur
Publié le 9 août 2019 sur Expedia
par un voyageur
Publié le 20 oct. 2024
room was not as picture advertised
Commentaires de Gestion de l’hôtel
21 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for your recent review on our hotel. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you stay true to your word and would like to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards,Tajas Patel
par un voyageur
Publié le 16 août 2024 sur Hotels
After working and traveling all day I arrived at 9pm and was told there was no clean rooms despite having a reservation (I had booked x2 nights and 2 months in advance). I slept in my car that night. Upon returning to the hotel the following day after my conference I was told because I didn't check in the night before, when I was turned away, that my reservation was cancelled.
I could offer a better review of the property and accommodations if I had actually stayed a night there. I am currently waiting on my refund.
Commentaires de Gestion de l’hôtel
17 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Kayla,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHICAGO-OHARE AIRPORT/ ARLINGTON HTS. The situation you described regarding your reservation was truly regrettable to hear. Please accept our sincerest apologies for the inconvenience it caused. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services. I will be sharing your feedback with management in an effort to address your refund request. Thank you for sharing your concerns and we hope we get the opportunity to host you in the future.Sincerely,Samantha Red Roof Management RediResponse Specialist
par un voyageur de Booked Offline
Publié le 13 août 2024 sur Expedia
The gentleman at the front desk was awesome. The Air conditioners and vents were piled with dust like layers. The comforters had burn marks on them. The bathtub had mold around it. The tub itself was peeling. The toilet had mold inside. There was little black flies that would appear in the sink. They did not clean my room once in the 4 nights I was there. I had to go looking for towels and toilet paper because it was not refilled since my room wasn't cleaned. I had to go to walmart to buy an iron because they didnt have one on site. You can tell people are living in the rooms with abandoned cars full of things( clothes, appliances, etc.) Will not go back.... Only good part was my check-in
Commentaires de Gestion de l’hôtel
14 août 2024 par General Manager , Gestion de l’hôtel
Thank you for your recent review on our hotel. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you stay true to your word and would like to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards,Tajas Patel
par un voyageur
Publié le 12 août 2024 sur Expedia
This hotel was disgusting it was dirty and smelly and we checked into beer and food in refrigerator that had been there aloytime
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager , Gestion de l’hôtel
Thank you for your recent review on our hotel. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you stay true to your word and would like to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards,Tajas Patel
par un voyageur
Publié le 12 août 2024 sur Hotels
It was okay, roaches and bathroom ceiling was leaking. Roaches were everywhere and floor was nasty
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager , Gestion de l’hôtel
Thank you for your recent review on our hotel. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you stay true to your word and would like to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards,Tajas Patel
par un voyageur
Publié le 12 août 2024 sur Expedia
Never again will I stay at a RED ROOF INN. They look better around the country, but Chicago has turned me off to the entire chain of hotels.
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager , Gestion de l’hôtel
Thank you for your recent review on our hotel. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you stay true to your word and would like to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards,Tajas Patel
par un voyageur
Publié le 11 août 2024 sur Expedia
Falta de empatía mi vuelo se retrasó y me dijeron en espidia que yo podía llegar fuera de la hora de check in que me iban a recibir y cando llegue no me dejaron entrar perdí mi dinero y tuve que dormir en la calle muy mal servicio el de expidia necesito que me devuelvan mi dinero
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager , Gestion de l’hôtel
Thank you for your recent review on our hotel. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you stay true to your word and would like to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards,Tajas Patel
