Note fondée sur 940 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Propre mais mal isolé entre les chambres
Publié le 13 sept. 2018 sur HotelsChambre propre, calme sauf que la cloison entre les chambres pouvant se jumuler ne couvre pas du bruit. Du coup, réveillé en pleine nuit par les occupants de la chambre a mitoyenne a la notre. Merci les bouchons d oreilles.
par un voyageur
Publié le 20 nov. 2024
par un voyageur
Publié le 18 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Mariela,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Gurnee - Waukegan and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,SaneshaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Recordo Rediresponse Specialist , Gestion de l’hôtel
Hello Diego, Our staff at the Red Roof Inn Gurnee - Waukegan and I felt good seeing your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Some random person came to my door at 11pm..woke me and my son up..was at the wrong room...also very noisy doors slamming and people walking up and down the hallways till around 2 am..towel in the bathroom had stains on it..thank god it was just an over night stay...wont book again...
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Ivory,Thank you for taking the time to tell us about your experience at the RED ROOF INN GURNEE - WAUKEGAN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbance, the lack of cleanliness of the towels and all the other issues which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Was ok
Commentaires de Gestion de l’hôtel
15 oct. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Mikayla,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GURNEE - WAUKEGAN. At Red Roof we are happy to know that you made us your choice of stay and was pleased. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 oct. 2024 sur Expedia
It took me several calls to reach someone at the desk before I checked in, but I see now that staff isn't needed to available at all times in this quiet area. When they were present, they were very cordial and helpful.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Kathleen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GURNEE - WAUKEGAN. At Red Roof we are happy to know that you found us to be a quiet area with very cordial and helpful staff. However, we apologize for any inconvenience caused due to the several attempts made to reach someone at the front desk. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Jessica, The staff at the Red Roof Inn Gurnee - Waukegan and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
I appreciate the time that you took to share your sentiments with us, Ana. Our team at the Red Roof Inn Gurnee - Waukegan appreciated your 4/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist
