Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Propre mais mal isolé entre les chambres
Publié le 13 sept. 2018 sur HotelsChambre propre, calme sauf que la cloison entre les chambres pouvant se jumuler ne couvre pas du bruit. Du coup, réveillé en pleine nuit par les occupants de la chambre a mitoyenne a la notre. Merci les bouchons d oreilles.
par un voyageur
Publié le 20 nov. 2024
par un voyageur
Publié le 3 sept. 2024 sur Expedia
A
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Hello Solimar, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Otisha,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Gurnee - Waukegan and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 1 sept. 2024 sur Expedia
It was walking distance
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Delorise, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gurnee - Waukegan. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the convenience of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Sincerely,Tianna Red Roof Management RediResponse Specialist
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Gurnee - Waukegan and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 août 2024 sur Hotels
The staff is amazing and very friendly. This is convenient if you are going to PIR, its a 6 min drive. I would definitely stay here again.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Cori, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Gurnee - Waukegan. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very friendly and you loved the convenience of the location, prompting your 10/10 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 août 2024 sur Expedia
The air conditioning in the room was good but noisy. Funky shower. Turning on the shower was a two person job. Shower pressure water wash low. TV stations very limited. No sports on TV available.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Wendy, Thank you for taking the time to tell us about your stay at the Red Roof Inn Gurnee - Waukegan. It's great to hear that despite the concerns you had, the air conditioner worked well to your liking. However, I am disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the shower, the television and the water pressure. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be shared with our Red Roof management in an effort to have these issues addressed and resolved to prevent the same occurrence in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Brandon,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Gurnee - Waukegan and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we look forward to welcoming you back in the future! Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 27 août 2024 sur Expedia
Towels in bathroom where all dirty and stained
Commentaires de Gestion de l’hôtel
31 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Anahy,Thank you for taking the time to tell us about your experience at the RED ROOF INN GURNEE - WAUKEGAN. You expressed that the towels were unclean and stained resulting in your experience being hindered. This was truly disheartening to hear, and we do sincerely apologize. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Samantha Red Roof Management RediResponse Specialist
