Note fondée sur 896 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,6 Service et personnel
3,7 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2022 par Erica Carey , Gestion de l’hôtel
Dear Anne,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS CHICAGO - NAPERVILLE.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Erica CareyGeneral Manager
par un voyageur
Je recommande : )))
Publié le 7 oct. 2019 sur HotelsTout était parfait : )))
par un voyageur
Publié le 30 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for sharing your perfect rating with us, Ricky. Our staff at the Red Roof Inn PLUS+ Chicago - Naperville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 30 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Magner. The staff and I at the Red Roof Inn PLUS+ Chicago - Naperville appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 28 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your positive rating, Danae. The staff at the RED ROOF PLUS+ CHICAGO - NAPERVILLE and I appreciate your 3/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Oscar, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Chicago - Naperville and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 28 août 2024 sur Expedia
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Heather. The staff and I at the RED ROOF PLUS+ CHICAGO - NAPERVILLE appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 24 août 2024 sur Expedia
For a property that claimed to smoking or drug use was allowed. Plenty of both was going on here. The rooms do not have a fridge, so don’t bother thinking you’re going to keep a couple of waters cold. Very dissatisfied and will never stay at this or any Red Roof Inn.
Commentaires de Gestion de l’hôtel
28 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear David,We are sorry to hear your recent experience at the RED ROOF PLUS+ CHICAGO - NAPERVILLE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 24 août 2024 sur Expedia
Property didnt look bad from the outside, front desk gentleman was extremely nice. The room wasnt horrible, but the smell was! The room just had, what i woupd call, a wet dog smell.
The tub was rolled with "bed liner" non skid.
Just not worth the cost!
Commentaires de Gestion de l’hôtel
28 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Casey,Thank you for telling us about your recent visit at RED ROOF PLUS+ CHICAGO - NAPERVILLE. It's good to read that you were pleased with our front desk. However, you indicated that the smell was unpleasant. Please know that our team at Red Roof makes an effort to thoroughly clean and inspect all of our rooms, so the feedback provided is greatly appreciated, as it will help in the betterment of our hotel.Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.Sincerely,LintonRed Roof ManagementRediResponse Specialist
