Note fondée sur 892 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,3 Service et personnel
3,0 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Quebec
Publié le 19 oct. 2024 sur Expedia
Ce Red roof est un peu plus propre que les autres hôtels de la même chaine mais comme les autres, ils ont de la difficulté à nettoyer la salle de bain et surtout le bain qui était sale et avec des poil qui ne nous appartenait pas.
Notre chambre n'avait pas de mini réfrigérateur hors j'ai de la médication qui doit être garder au froid avec moi. A la réception on m'a dit que je devait attendre au lendemain et payer un extra pour changer de chambre. Nous étions là pour la semaine alors au prix que ca m'aurait couté, je suis allé au magasin à coté ils ont des mini frigo à 39 $. J'avais jamais vu ca une chambre deux lits pas de frigo !
Mon lit n'était pas très confortable, il y avait comme un creux dedans assez désagréable.
Commentaires de Gestion de l’hôtel
27 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Chère Cyndie,Merci d'avoir pris le temps de partager votre retour concernant votre expérience au RED ROOF PLUS+ CHICAGO - WILLOWBROOK. Je suis heureux d'apprendre que notre hôtel était plus propre que les autres hôtels. Cependant, vous avez indiqué que la propreté de la salle de bain n'était pas à la hauteur et que le lit n'était pas à votre goût, ce qui était décevant à entendre. Notre équipe Red Roof s'engage à satisfaire nos clients, nous sommes donc reconnaissants pour vos commentaires car ils nous aideront à améliorer la qualité de nos services. Nous comprenons également votre inquiétude quant à l'absence de réfrigérateur dans votre chambre. Veuillez noter que votre réservation concernait deux lits doubles standard et que, malheureusement, cette catégorie de chambre n'inclut pas la fonctionnalité mentionnée. Si vous souhaitez profiter de cet avantage la prochaine fois, nous vous recommandons de sélectionner une chambre supérieure, de luxe ou premium pour une expérience plus satisfaisante.Merci d'avoir partagé vos commentaires et nous serions ravis d'avoir une autre chance de vous offrir une meilleure expérience la prochaine fois que vous serez en ville.Sincèrement,SamanthaGestion du toit rougeSpécialiste RediResponse
par un voyageur
Not so comfortable
Publié le 22 oct. 2024 sur HotelsThe place was clean but had people hanging outside. The pillows was awful.
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Ricky, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
par un voyageur
Publié le 21 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Ricky, Gestion de l’hôtel
Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Ricky, Gestion de l’hôtel
Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Nothing
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Hector,Thank you for sharing your feedback with us. The staff at our Red Roof Inn PLUS+ Chicago - Willowbrook was saddened to see your 1/5 score. However, we would love to know what resulted in your low score, so please feel free to share your comments with us.On behalf of Red Roof, we would like to thank you for sharing your feedback with us. We look forward to providing you with more future stays.Sincerely,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 oct. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Julio, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Chicago - Willowbrook and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 oct. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Reyhan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK and I are disappointed to see your 2/10 score following your stay. In the future, we love for you to please consider adding comments to your survey to let us know what we’re doing wrong and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 oct. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Luke,Thank you for sharing your comments with us. The team at the Red Roof Inn PLUS+ Chicago - Willowbrook was pleased to read that we earned your 5/5 score. However, we would love to know more details about your stay, so please feel free to share.Red Roof collects feedback from our guests so that we can fine tune our accommodations and ensure that our guests have great experiences with us. Thanks again for sharing your comments with us. We look forward to hosting you again.With thanks,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 oct. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Michelle, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Chicago - Willowbrook and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Friendly and helpful staff highly recommended
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Luke,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Chicago - Willowbrook. I am glad to read that you were pleased with the friendliness of our staff and their helpfulness. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
