Note fondée sur 905 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 juill. 2019 sur Hotels
par un voyageur de Atlanta
Publié le 17 sept. 2024
A lot of street noise on Sunday night, maybe because of Mexican independence day.
When we checked out in AM of 9/16, ghost town. Not one single person in Lobby to ask questions to.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par The Renaissance Chicago Downtown Hotel Team, Gestion de l’hôtel
Dear ROBERT, Thank you for sharing your feedback. We sincerely apologize for the noise disturbances and the service issue you encountered at our front desk during your departure. Warm and thoughtful service is a priority for us, and we regret that this was not your experience. We will address this with our team to ensure it does not happen again. We appreciate you bringing this to our attention, and we hope for another opportunity to provide you with the exceptional hospitality we are known for on a future stay.Sincerely,The Renaissance Chicago Downtown Hotel Team
par un voyageur
Good in general
Publié le 4 août 2024 sur HotelsOverall a great place, expensive but the location is worth it. The only bad thing was the bad service from a valet parking person, I wanted to report it to the manager but apparently they did nothing about it. In fact, the employee told me "Go ahead and report me".
Commentaires de Gestion de l’hôtel
5 août 2024 par The Renaissance Chicago Downtown Hotel Team, Gestion de l’hôtel
Dear JUAN, Thank you for sharing your thoughts about the Renaissance Chicago Downtown Hotel. We're delighted you enjoyed our prime location and had a positive overall experience. However, we sincerely apologize for the service issue you encountered with valet parking. Guest satisfaction is our priority, and we'll address this matter internally to improve our service and guest experience. We hope to welcome you back and provide a flawless stay next time.Sincerely,The Renaissance Chicago Downtown Hotel Team
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 juill. 2024 par The Renaissance Chicago Downtown Hotel Team, Gestion de l’hôtel
Dear Christopher, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Renaissance Chicago Downtown Hotel. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,The Renaissance Chicago Downtown Hotel Team
par un voyageur
Great place to launch your CHI weekend
Publié le 29 juill. 2024 sur HotelsGreat staff plus a great room. The hotel was perfectly located for all we wanted to do and we found everything well done.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Team, Gestion de l’hôtel
Dear Daniel, We appreciate the outstanding review. We are delighted that you loved your room and glad to know that our hotel's location perfectly suited your plans. Your comfort is our number one priority, so it is nice to know we exceeded your expectations. Thank you for choosing Renaissance Chicago Downtown Hotel. We would love to host you again the next time you are in the area.Sincerely,The Renaissance Chicago Downtown Hotel Team
par un voyageur
Publié le 22 juill. 2024 sur Expedia
We really enjoyed this hotel, my wife really enjoyed the complimentary popcorn as well now she’s hooked. Very clean with welcoming and friendly staff.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par The Renaissance Chicago Downtown Hotel Team, Gestion de l’hôtel
Dear Raphael, Thank you for sharing your experience at the Renaissance Chicago Downtown Hotel! We’re delighted to hear that you and your wife enjoyed our amenities and found our staff welcoming. It’s wonderful to know that the complimentary popcorn was a hit! We appreciate your compliments and look forward to hosting you again for another pleasant stay.Sincerely,The Renaissance Chicago Downtown Hotel Team
par un voyageur
Publié le 21 juill. 2024
Commentaires de Gestion de l’hôtel
11 août 2024 par The Renaissance Chicago Downtown Hotel Team, Gestion de l’hôtel
Dear Heang, We appreciate you taking the time to leave your kind rating for Renaissance Chicago Downtown Hotel. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Sincerely,The Renaissance Chicago Downtown Hotel Team
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 juill. 2024 par The Renaissance Chicago Downtown Hotel Team, Gestion de l’hôtel
Dear Sharon, Your generous rating made our day! We are dedicated to providing every guest with a great experience at Renaissance Chicago Downtown Hotel, and we appreciate you taking the time to leave your feedback. We hope to see you soon.Sincerely,The Renaissance Chicago Downtown Hotel Team
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Like the location. But everything else was not good. Switched room twice. Night shift manager had a long face when we requested to change room due to construction noise in the middle of night. The room we got has sewer smell in bathroom. We had two days left so just deal with it ourselves. We will never book this hotel again. So many other better choices around downtown.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par The Renaissance Chicago Downtown Hotel Team, Gestion de l’hôtel
Dear Yuan, Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you encountered during your stay, especially regarding the room changes and noise disruption. Please know that this does not reflect our usual standards of service. Your feedback is valuable, and we will address these issues with our team to ensure improvements are made. We regret that we fell short of your expectations but hope you will reconsider and give us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,The Renaissance Chicago Downtown Hotel Team
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Everything was great
Commentaires de Gestion de l’hôtel
15 juill. 2024 par The Renaissance Chicago Downtown Hotel Team, Gestion de l’hôtel
Dear Chacattapol, We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to read your feedback. Thank you again for sharing your experience with us, and we look forward to hosting many more visits to Renaissance Chicago Downtown Hotel.Sincerely,The Renaissance Chicago Downtown Hotel Team
