Note fondée sur 901 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 juill. 2019 sur Hotels
par un voyageur
Publié le 27 déc. 2024
Very clean, easy check in and great location!
Commentaires de Gestion de l’hôtel
27 déc. 2024 par Hotel Team, Gestion de l’hôtel
Dear Kim, We are delighted you had a smooth check-in experience and that you found our property to your liking. It’s wonderful to know that our convenient location enhanced your stay. We are dedicated to maintaining high standards of cleanliness and guest satisfaction, and we appreciate your recognition of these efforts. We look forward to welcoming you back soon to the Renaissance Chicago Downtown Hotel for another great experience!Sincerely,The Renaissance Chicago Downtown Hotel Team
par un voyageur de KENNETT SQUARE
Publié le 3 déc. 2024
Many hotels provide complimentary internet access. The hotel offered free access to their service for members of their rewards program if one also booked directly with them. As I booked through Travelocity, they wanted a substantial charge even though I was a rewards member. I declined, and then found my cellular and WiFi useless on the property.
Commentaires de Gestion de l’hôtel
5 déc. 2024 par The Renaissance Chicago Downtown Hotel Team, Gestion de l’hôtel
Dear David, We appreciate your loyalty to our brand, and we hope you had a pleasant stay overall. However, we apologize for the difficulties you experienced connecting to the internet and for the inconvenience this caused. We all rely on our devices to stay connected, so we can certainly appreciate your frustration. Thank you for your patience, and we look forward to seeing you again.Sincerely,The Renaissance Chicago Downtown Hotel Team
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par The Renaissance Chicago Downtown Hotel Team, Gestion de l’hôtel
Dear Joseph, We are delighted you enjoyed your stay at Renaissance Chicago Downtown Hotel. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city.Sincerely,The Renaissance Chicago Downtown Hotel Team
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Rooms and hallways are outdated. There was hair stuck to the ceiling, the air vent in the shower had lint and mold inside it. Found a contact on the floor in bathroom that wasn’t mine. Popcorn ceilings. Pillows are flat, blankets are thin.
Convenient location, free popcorn and waters daily.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par The Renaissance Chicago Downtown Hotel Team, Gestion de l’hôtel
Dear Timothy, We appreciate your positive remarks about our convenient location and complimentary amenities. However, we sincerely apologize for the cleanliness and maintenance issues you encountered in your room. We will look into the instances you mentioned, as we are committed to offering better service for our guests. It was a pleasure having you as our guest, and we hope to make your stay perfect the next time you are in the area. Thank you for your understanding.Sincerely,The Renaissance Chicago Downtown Hotel Team
par un voyageur
Publié le 28 sept. 2024 sur Expedia
B
Commentaires de Gestion de l’hôtel
30 sept. 2024 par The Renaissance Chicago Downtown Hotel Team, Gestion de l’hôtel
Dear Patrick, Thank you for sharing your feedback! It's wonderful to know that you enjoyed your time at the Renaissance Chicago Downtown Hotel. We look forward to serving you again in the future.Sincerely,The Renaissance Chicago Downtown Hotel Team
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Love the lobby ambience
Commentaires de Gestion de l’hôtel
23 sept. 2024 par The Renaissance Chicago Downtown Hotel Team, Gestion de l’hôtel
Dear Tonya, Thank you for being our guest and for your wonderful feedback. We are glad to know how much you appreciated our beautiful property and lobby ambiance. It is our goal to provide an exceptional stay, and we know this starts with an excellent arrival experience. Thank you again for your kind comments. We look forward to your next stay at Renaissance Chicago Downtown Hotel.Sincerely,The Renaissance Chicago Downtown Hotel Team
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par The Renaissance Chicago Downtown Hotel Team, Gestion de l’hôtel
Dear Alissar, Thanks for the outstanding rating! We are delighted your time at Renaissance Chicago Downtown Hotel was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Sincerely,The Renaissance Chicago Downtown Hotel Team
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par The Renaissance Chicago Downtown Hotel Team, Gestion de l’hôtel
Dear Marcey, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Renaissance Chicago Downtown Hotel; we hope to see you again soon. Sincerely,The Renaissance Chicago Downtown Hotel Team
par un voyageur de Atlanta
Publié le 17 sept. 2024
A lot of street noise on Sunday night, maybe because of Mexican independence day.
When we checked out in AM of 9/16, ghost town. Not one single person in Lobby to ask questions to.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par The Renaissance Chicago Downtown Hotel Team, Gestion de l’hôtel
Dear ROBERT, Thank you for sharing your feedback. We sincerely apologize for the noise disturbances and the service issue you encountered at our front desk during your departure. Warm and thoughtful service is a priority for us, and we regret that this was not your experience. We will address this with our team to ensure it does not happen again. We appreciate you bringing this to our attention, and we hope for another opportunity to provide you with the exceptional hospitality we are known for on a future stay.Sincerely,The Renaissance Chicago Downtown Hotel Team
