Note fondée sur 889 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Vaudreuil
Publié le 23 févr. 2024 sur Expedia
Tres bon restaurant et très propre
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Sheraton Staff., Gestion de l’hôtel
Thank you for the feedback!
par un voyageur
Publié le 3 nov. 2024
overall okay. rooms need updating.
Commentaires de Gestion de l’hôtel
4 nov. 2024 par Liam, Gestion de l’hôtel
Thank you for the positive feedback! We hope to have you back soon.
par un voyageur
Publié le 6 sept. 2024
Excellent and clean room.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Sheraton Staff, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 2 sept. 2024
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Malack Shahata Front Desk Supervisor , Gestion de l’hôtel
Dear Samuel,Thank you for your feedback. We appreciate your honesty and are sorry to hear that your stay was just okay. We strive to create memorable experiences for all our guests, and it’s important to us that every aspect of your stay meets your expectations. Your comments will be shared with our team to help us improve. We hope you'll give us another chance to provide you with a stay that truly stands out in the future. Thank you again for choosing our hotel.
par un voyageur
Publié le 28 août 2024 sur Expedia
Room was ok, but very noisy in the hotel from the atrium bar which is in the middle of the rooms and constructing taking place the entire time. We asked for a towel and hangers the night we got in and it took 4 reminder calls and more an hour to get them. Lady at the desk said we need to pay for water in the room even though it says on the card under the water that it is complementary. Probably wouldn't stay there again.
Commentaires de Gestion de l’hôtel
30 août 2024 par Malack Shahata Front Desk Supervisor , Gestion de l’hôtel
Thank you for sharing your experience. I'm sorry to hear that your stay did not meet your expectations. The noise from the atrium bar and ongoing construction certainly impacted your ability to relax, and the delay in receiving basic amenities like towels and hangers is unacceptable. Additionally, the confusion regarding the complimentary water is frustrating and should have been handled more clearly by the front desk staff. Your feedback is valuable, and we'll ensure these concerns are addressed with the team to improve our service. We regret that your experience was disappointing and hope you might give us another chance in the future.
par un voyageur
Publié le 28 août 2024 sur Hotels
Hotel para passar uma noite perto do aeroporto. Serviço de shuttle pontual e o motorista bastante prestativo me deixou no terminal 5 como eu precisava . Mc Donalds só atravessar uma rua para um lanche noturno rápido . Quarto imenso mas escutava o barulho do trânsito e tinha um leve cheiro de mofo .
Commentaires de Gestion de l’hôtel
30 août 2024 par Malack Shahata Front Desk Supervisor , Gestion de l’hôtel
Thank you for your feedback and your review! We hope to see you again in the near future.
par un voyageur
Publié le 25 août 2024 sur Expedia
I liked how safe it felt.
Commentaires de Gestion de l’hôtel
26 août 2024 par Malack Shahata Front Desk Supervisor , Gestion de l’hôtel
It's wonderful to hear that you felt safe during your stay, especially with the added security measure of needing a key card to activate the elevators. Feeling secure and comfortable is so important when traveling, and it's great that the hotel was able to provide that for you. The staff at Sheraton O'Hare works hard to ensure guests have a positive experience, and it's clear that they succeeded during your stay. Your feedback is truly appreciated, and I'm sure the team will be pleased to hear that their efforts made a difference in your experience. We hope to welcome you back again soon!
par un voyageur
Publié le 25 août 2024 sur Expedia
The room was very clean and spacious. The staff were all helpful and friendly.
Commentaires de Gestion de l’hôtel
26 août 2024 par Malack Shahata Front Desk Supervisor , Gestion de l’hôtel
It’s great to hear that you found the room clean and spacious and that the staff were helpful and friendly. We strive to create a welcoming and comfortable environment for our guests. Thank you for sharing your positive experience!
par un voyageur
The Suites are sweet
Publié le 25 août 2024 sur HotelsIt has been wonderful. Front desk made sure we had connecting rooms and they accommodated our late checkout request for the following day since we have a late international departure.
Commentaires de Gestion de l’hôtel
26 août 2024 par Malack Shahata Front Desk Supervisor , Gestion de l’hôtel
I'm glad to hear your stay has been wonderful! It's always a relief when the front desk goes the extra mile to ensure connecting rooms, especially when traveling with family or a group. Accommodating your late checkout request for your international departure is another great touch that shows their commitment to guest satisfaction. It’s these thoughtful details that make a stay truly memorable. Safe travels on your upcoming journey, and hope to welcome you back in the future!
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Malack Shahata Front Desk Supervisor , Gestion de l’hôtel
I'm glad to hear you had an amazing experience! A 5/5 rating is fantastic and speaks volumes about the quality of your stay. It's clear that the hotel met or exceeded your expectations, which is exactly what they strive for. Your satisfaction is truly appreciated, and I'm sure the team will be thrilled to know they made your stay so memorable. We look forward to welcoming you back for another excellent visit!
