Note fondée sur 338 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 déc. 2024
Everything
Commentaires de Gestion de l’hôtel
3 déc. 2024 par Guest Services, Gestion de l’hôtel
Thank you for taking the time to share your recent stay experience. Your feedback is instrumental in helping us improve and deliver the exceptional experience our guests deserve.
par un voyageur de Lincoln Park
Publié le 3 sept. 2024 sur Expedia
Booked a room with two beds, upon checking in the person in the front desk wanted to give me a room with a king size bed I told him that would not work for me and I needed the two beds. He was finally able to get me the room with two beds I needed. The entire facility is filthy, gross and unsanitary. The waiting area has old and filthy chairs, the carpet in the entire 3rd floor is old and stained. The bathroom in our room was stained, and the toilet had a water leak. The valance sheets on the beds were stained with I want to think dried food from previous guests but could be other things. The hotel offers breakfast however the breakfast area is super small, only has one waffle maker and the AC was not working when I was there. Overall, it was the dirtiest hotel I’ve ever stayed at, I could’ve stayed at a lower end hotel for the same type of experience. I’d rather sleep in my car than stay at this hotel in the future.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Sury,Dear Sury,Thank you for your feedback. I’m sorry to hear about the issues you experienced, from the room assignment to the cleanliness and maintenance of our facilities. We’re grateful for your feedback concerning our hallway carpet. Currently, we're in the process of seeking approval from Choice, which will pave the way for the renovation to commence. Please anticipate this approval process, which may extend until December. Your understanding and insights are highly valuable to us.We appreciate your feedback and hope you might consider giving us another chance in the future.The Sleep Inn Lansing Team
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Bien
Commentaires de Gestion de l’hôtel
4 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Liz,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience during your stay. Your satisfaction is our top priority, and we're glad we could meet your expectations.We look forward to welcoming you back on your next visit!The Sleep Lansing Team
par un voyageur
Publié le 19 août 2024 sur Hotels
This hotel needs a lot of repairs and updating. I’ve stayed at the other Sleep Inn and this was the most outdated one I ever been too. And my toilet didn’t start working until the morning. First and last time ever staying in this location in Lansing. I usually stay at the Oakbrook location.
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Dear Adrian,Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. Please be assured that we take your comments seriously and have addressed these matters with our team to prevent similar issues in the future.Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to contact us.Thank you once again for bringing these matters to our attention. We hope to welcome you back and provide you with a much improved experience.Warm regards,
par un voyageur
Publié le 10 août 2024 sur Hotels
This was a last minute trip and all hotels in the area were booked. The staff was definitely friendly. I'm use to having my room serviced daily which they don't have. Carpet renovation is needed in the hallway. Wasn't too bad of a stay
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Hello and Thank you for taking the time to review us, your feedback is very important to us as it helps address any issues our guest encountered while staying with us. we hope you come stay with us again soon.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Peeling paint, mold, water stains & hair stuck on “clean towels”. Smelled of weed & cigarettes in bathroom.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Jedika, general manager, Gestion de l’hôtel
Dear Chris,Thank you for bringing these issues to our attention. We apologize for the peeling paint, mold, water stains, and the condition of the towels you encountered. The smell of weed and cigarettes in the bathroom is also concerning.We are addressing these matters with our housekeeping and maintenance teams to ensure they are resolved promptly. Your feedback is crucial in helping us improve our services.We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.The Sleep Inn Lansing Team
par un voyageur
Publié le 19 juill. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
22 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Carla, We are thrilled to hear that you had a good experience and that our team was able to contribute to your enjoyable stay. We strive to provide exceptional service and comfort to all our guests, and it's always rewarding to know when we've succeeded.We look forward to welcoming you back soon. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Thank you once again for your wonderful feedback.Warm regards,
par un voyageur
Publié le 21 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Amir,Thank you so much for taking the time to share your positive feedback about your recent stay with us at. We are thrilled to hear that you had a wonderful experience and that our team was able to contribute to your enjoyable stay. We strive to provide exceptional service and comfort to all our guests, and it's always rewarding to know when we've succeeded.We look forward to welcoming you back soon. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Thank you once again for your wonderful feedback.Warm regards,
par un voyageur
Terrible
Publié le 21 juin 2024 sur HotelsThanks paint was peeling around the window and ac unit. The bathroom had mold and the hall carpet was gross. Above our door something was leaking which caused the carpet to get wet that the water ran into our room from under the door ( disgusting). I herd the ninja word so many times from the neighbors room it was not cool. Will not stay ever again!
Commentaires de Gestion de l’hôtel
24 juin 2024 par Jedika, general manager, Gestion de l’hôtel
Dear Lakisha,Thank you for taking the time to provide us with your feedback. We are deeply sorry to hear about the numerous issues you encountered during your stay.We apologize for the peeling paint around the window and AC unit, the mold in the bathroom, and the condition of the hall carpet. Additionally, the water leaking above your door, causing the carpet to get wet and water to run into your room, is concerning. The noise from the neighboring room further added to your discomfort, and we regret that these issues made your stay unpleasant.We're grateful for your feedback concerning our hallway carpet. Currently, we're in the process of seeking approval from Choice, which will pave the way for the renovation to commence. Your understanding and insights are highly valuable to us.We take these matters seriously and will address them with our maintenance and housekeeping teams to ensure they are resolved promptly. We encourage guests to inform the front desk immediately if such issues arise so we can take swift action to remedy the situation.Your feedback is valuable to us, and we are committed to making the necessary improvements to enhance our guests' experiences. While we understand your reluctance to stay with us again, we hope you might reconsider in the future and give us another opportunity to provide you with a better experience.Thank you once again for sharing your comments.The Sleep Inn Lansing Team
par un voyageur
Publié le 17 juin 2024 sur Expedia
The property could use a little maintenance especially the hallways beds seems a bit old but other than that the receptionist did an excellent job
Commentaires de Gestion de l’hôtel
17 juin 2024 par General Manager , Gestion de l’hôtel
Dear Amadeo,Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you had a wonderful experience and that our team was able to contribute to your enjoyable stay. We strive to provide exceptional service and comfort to all our guests, and it's always rewarding to know when we've succeeded.We look forward to welcoming you back. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Thank you once again for your wonderful feedback.Warm regards,
