Ratings based on 927 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 4, 2024 on Expedia
Amazing
Comment from Hotel Management
Aug. 20, 2024 by GM, Hotel Management
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay.
by A traveller
Great Customer Service
Posted Jul. 29, 2024 on HotelsThe front desk customer service representative, Ms.Laura, displayed exceptional service and the African American security guard on the premises, I was in town for graduation and had an urgent need to retrieve my graduation information in order to walk the stage. Ms.Laura went above and beyond to make sure that I had my requirements. Because of her, I was able to make the graduation on time and walk the stage for my Doctorate. Security was phenomenal as he made sure I made it back to my car safely since I was out so late. I will return to Sonesta because of them. They deserve to be Recognized for the exceptional service.
Comment from Hotel Management
Aug. 20, 2024 by GM, Hotel Management
Thank you for choosing Sonesta, we recognize that there are a lot of hotel choices to choose from and we are proud to be one of your favorites. We appreciate you sharing your experience as it helps other travelers decide which hotels the right one for them. We look forward to welcoming you back and until then, we wish you safe travels.
by A traveller from Princeton
Posted Jul. 27, 2024 on Expedia
Comment from Hotel Management
Aug. 16, 2024 by GM, Hotel Management
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.
by A traveller
Posted Jul. 17, 2024 on Hotels
Comment from Hotel Management
Aug. 20, 2024 by GM, Hotel Management
Thank you for the review. We look forward to seeing you again soon!
by A traveller
Posted Jul. 17, 2024 on Expedia
Comment from Hotel Management
Aug. 20, 2024 by GM, Hotel Management
Thank you for the review. We look forward to seeing you again soon!
by A traveller
Posted Jul. 15, 2024 on Expedia
Great Place for family get away and fun.
Comment from Hotel Management
Aug. 20, 2024 by GM, Hotel Management
Thank you for the review. We look forward to seeing you again soon!
by A traveller
Posted Jul. 14, 2024 on Expedia
Nice and clean will definitely come back
Comment from Hotel Management
Aug. 20, 2024 by GM, Hotel Management
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
by A traveller
Posted Jul. 11, 2024 on Expedia
I enjoyed pur stay overall but i did notice a few things they need to be addressed. There were ants and spiders/webs in my room. Some dead and some were still alive. Also, the remotes didnt work all that good and there were also paint chiping from the walls and the bed frames. These things are nothing a remodeling couldnt take care of. The staff were excellent and quick with our requests and needs.
Comment from Hotel Management
Aug. 20, 2024 by GM, Hotel Management
At Sonesta,, we work very hard to make sure all our guests have a comfortable stay. We take a proactive approach by internally inspecting each room and having external pest control companies provide treatments. We apologize that during your stay you had an unpleasant experience and hope you will consider staying at Sonesta in the future.
by A traveller
Posted Jul. 11, 2024 on Expedia
Nice property and area. I like the fact that entrances are exterior. In a safe area so never felt unsafe coming in late at night. Im a walker/jogger/public transportation person. I was able to catch a bus ,PACE BUS 606, from the Rosemont Blue Line train to The Northwest Transportation Center and then walk about 15 minutes to the hotel. Woodfield Mall and Woodfiled shopping district was just a 20 minute walk away from the hotel and has all kinds of shopping and dining options. Will definitely stay here again. Thoroughly pleased.
Comment from Hotel Management
Aug. 20, 2024 by GM, Hotel Management
We are deeply elated that we have been your constant hotel of choice when you're in the area. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care.
by A traveller
Posted Jul. 10, 2024 on Expedia
Comment from Hotel Management
Aug. 20, 2024 by GM, Hotel Management
Thank you for the review. We look forward to seeing you again soon!
