Note fondée sur 903 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 déc. 2024
par un voyageur
Publié le 22 oct. 2024 sur Expedia
Party on the parking lot playing loud music until 12:00 am
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Sal , Gestion de l’hôtel
Thank you for your feedback! I apologize for the inconveniences you may have encountered. Our hotel has a Zero Party Policy and do not allow parties within our hotel. Guests who do not follow our hotel policy are dealt with accordingly. We hope you give our hotel another chance at providing the services we know the hotel is capable of delivering. Feel free to reach out during your next visit to the Schaumburg area and will ensure you are taken care of!
par un voyageur
Publié le 20 oct. 2024 sur Expedia
par un voyageur
Publié le 14 oct. 2024 sur Expedia
The hotel is under new ownership and no one knows what they are doing or has any information. Is there an airport shuttle? On hold til we gave up. Asked in person blank stares. There is a shuttle bus branded with hotel name in the parking lot. Most shampoo/comditioner/body wash in showers (we had a two bathroom unit) was empty. Breakfast seemed to end super early — 9 am on Saturday they were clearing it up. Breakfast was inconsistent when you could get it and generally overcooked or cold. Seems to be growing pains with new ownership but it’s not a customer friendly/eager to please beginning.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Sal , Gestion de l’hôtel
Thank you for your response. We take all reviews into consideration when implementing changes. This is correct, the hotel is under new management and implementing many changes to the hotel, the first being the breakfast. We are out with the old, in with the new!! Our New Breakfast Menu has started 10/15/2024. Please reach out directly during your next stay in the Schaumburg area as we know the services we are able to deliver, and don't want you to miss out on fresh pancakes! Our hotel will ensure you are taken care of !Shuttle services will be returning soon
par un voyageur
Meh!
Publié le 14 oct. 2024 sur HotelsI didn't understand why the awesome reviews I read about this hotel. Our stay was not bad but not good. The administration needs to learn a lot about how to manage a business like this. The staff is very kind and friendly, but the details like empty shampoo and conditioner dispensers, no extra pillows or comforters at front desk and a very limited breakfast made our stay not very happy.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
The accommodations were clean and spacious; easy check in and out. Breakfast was comparable with other big chain hotels where we’ve stayed in the past. We enjoyed the quiet surroundings of Schaumberg with the convenience of. Chicago close by without actually having to stay in the city. It was easy to get to and we even had food delivered one evening with ease. Would gladly stay here again!
par un voyageur
Publié le 13 oct. 2024 sur Hotels
par un voyageur
Publié le 12 oct. 2024 sur Hotels
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Basic. The pillows were too hard for me. It was really quiet and ample room. I think it would be good for a family. I picked because the breakfast reviews were good. I only ate the yogurt so I would not say the breakfast was a selling point. It was clean and not fancy.
par un voyageur
Publié le 26 sept. 2024 sur Hotels
