Ratings based on 532 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 18, 2024 on Hotels
by A traveller
Posted Aug. 17, 2024 on Hotels
by A traveller
Posted Aug. 11, 2024 on Hotels
by A traveller
Great service
Posted Aug. 11, 2024 on HotelsStayed here a few times. Staff is always very helpful and kind
Comment from Hotel Management
Aug. 14, 2024 by General Manager, Hotel Management
Dear Cary,Thank you for your continued loyalty and for sharing your positive experiences at SpringHill Suites by Marriott Chicago Lincolnshire. We're thrilled that our team consistently provides helpful and kind service, and we look forward to welcoming you back for more exceptional stays!
by A traveller
A bug was found on the sheets after Frist night
Posted Aug. 9, 2024 on HotelsThey clean rooms every other day but they let you know upon checking in day two we found some sought of bug on the bed a picture was taken and showed to front desk staff she sent maintenance he tried to assure us it was a harmless spider that came in through the window that was very un expectable our room was switched upon me asking management never reached out to us with and apology . We did a 4 night stay at the property
Comment from Hotel Management
Sep. 6, 2024 by General Manager, Hotel Management
Dear Kindra,We follow a rigorous pest control schedule to keep unwanted guests at bay, so it is surprising to hear of your sighting. Nevertheless, we appreciate you bringing this to our attention, and we assure you that action will be taken. Hopefully, we can welcome you back in the future for a much better experience.
by A traveller
Posted Aug. 3, 2024 on Expedia
Great customer service. Property needs updates, including new hotel room carpeting (or at least carpet cleaning), new caulk in bathroom, and fix mismatched doorknobs and hard flooring. Hair on sink and in towels, which is gross. Woken up by the smell of cigarette smoke coming through the window.
Comment from Hotel Management
Aug. 5, 2024 by General Manager, Hotel Management
Dear Catharine,Thank you for taking the time to review your recent stay with us. We are thrilled that our hospitable team made a memorable impression on you. However, it is unfortunate that our accommodations left much to be desired overall. Rest assured, we will discuss your concerns internally, as feedback always helps guide future decisions. It was a pleasure having you here, and we hope to have another chance to go above and beyond for you in the future.
by A traveller
Posted Aug. 2, 2024 on Expedia
My AC did not function properly. The room never got to temp even though I cranked up the fan to high and temp to 60. I didn’t extend my stay for that reason because they were full
Comment from Hotel Management
Aug. 5, 2024 by General Manager, Hotel Management
Dear George,Thank you for sharing your experience with us. We apologize for any inconvenience you had regarding the air conditioning in your room. Your comfort is important to us, and we will share your feedback with our team to ensure we are meeting our high standards going forward. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
by A traveller
Posted Aug. 1, 2024 on Expedia
Good choice for 3 travelers.
Comment from Hotel Management
Aug. 6, 2024 by General Manager, Hotel Management
Dear Maria,Thank you for your perfect rating and review. We love hearing you and your party enjoyed your time here at SpringHill Suites by Marriott Chicago Lincolnshire, and we hope you allow us the pleasure of hosting you again in the future.
by A traveller
Posted Jul. 28, 2024 on Expedia
Staff was very professional and room was perfect.
by A traveller
Posted Jul. 26, 2024 on Expedia
It's good for what it is but don't set your expectations too high...
The 1st room they put me in was literally dirty. Without getting into too much detail- it seems they never cleaned it after the previous guest...
I asked to be moved to another room and this room was fine.
The treadmills at the gym have to also be cleaned from time to time...
The staff at the reception is very nice and accommodating. Especially Aaron.
