Note fondée sur 357 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,6 Service et personnel
3,8 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 août 2024 par Jay, Gestion de l’hôtel
Dear Sophie,Thank you for the perfect rating! We're delighted that you enjoyed your stay. We look forward to welcoming you back in the future!
par un voyageur
Publié le 7 août 2022 sur Expedia
Très bien pour un voyage en groupe! Nous étions 6 et la chambre style dortoir était parfaite! Même si situé très près du métro, cela ne nous a pas empêché de bien dormir, la toilette faisait plus de bruit! Bien situé à proximité du métro, facile pour ce déplacer rapidement en ville!
Commentaires de Gestion de l’hôtel
9 août 2022 par The Chicago Hotel Collection - River North, Gestion de l’hôtel
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Jay, Gestion de l’hôtel
Dear Sara,Thank you for your feedback and the 3/5 rating. We're sorry to hear that your stay did not meet your expectations, particularly regarding the TV and service. We value your insights and will work to address these issues to improve future guest experiences. If you choose to stay with us again, we hope to make your next visit much better. Safe travels!
par un voyageur
Publié le 20 sept. 2024 sur Expedia
AMAZING!!! Stayed here for 2 nights for a concert and all I have to say is it’s amazing, I must say I’m quite confused about all the bad reviews about service and hidden fees, I booked on a third party website (Expedia) and all fees were listed online and there were no hidden fees, if what people are complaining about is the $125 you get it back it doesn’t stay on your card. As for service it was outstanding, we arrived at 12:30 which is 30 minutes after they close but they stayed late just so we could check in and check out was again seamless, rooms are clean, modern, and well appointed as well as the amenities and overall it was a wonderful stay an when we do come back to Chicago we will be staying at this hotel again! Thank you for a wonderful stay!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Jay, Gestion de l’hôtel
Dear Remy,Thank you for the AMAZING review! We're thrilled to hear you had such a wonderful experience during your two-night stay for the concert. It’s great to know that the service exceeded your expectations, and we appreciate your positive comments about our clean, modern rooms and amenities. We're also glad you found the booking process transparent with no hidden fees, and we’re happy that our team was able to accommodate your late check-in.We look forward to welcoming you back on your next trip to Chicago! Thank you again for choosing to stay with us!
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Jay, Gestion de l’hôtel
Dear Robert,Thank you for your feedback. We’re sorry to hear that your stay didn’t meet expectations. If there were specific issues you encountered, we’d appreciate any further details so we can work to improve. Please feel free to reach out, and we hope to provide a better experience in the future.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Jay, Gestion de l’hôtel
Dear Leslie,Thank you for your 4/5 review! We're glad you had an overall positive experience. If there's anything we can do to make your next stay even better, feel free to let us know. We look forward to welcoming you back!
par un voyageur
Publié le 13 sept. 2024 sur Hotels
DO NOT STAY HERE. WILDLY OVERPRICED
I travel frequently for business and this was one of the most disappointing hotel experiences I’ve ever had.
I booked this hotel for a last-minute work trip, and it was one of the few places with availability under $500 a night, but still not cheap (it was ~$390 all in).
I’ll start with the positives: I was able to check in early, the room was clean, and the hotel is in a central location.
Negatives: I was about to say that it is in a good location - because of its proximity to business/cultural/shopping districts - BUT IT’S DIRECTLY NEXT TO AN ACTIVE ELEVATED TRAIN TRACK. The one window in my dark, sparsely furnished room looked directly into the subway, which rumbled by every 10 minutes or so. They try to mask the noise of the train by blasting the fans in the rooms, but thundering, wind-turbine levels of noise isn’t any better.
The overall vibe of the hotel is a YMCA/hostel but with private rooms. This would be more acceptable if the hotel didn’t charge absurd “amenity and resort fees.” I was made aware of these fees at the time of the booking, I just didn’t realize I’d be paying a premium for nonexistent services. Additionally, I paid my remaining balance online prior to check in and the charge showed up as pending on my credit card, but I kept getting alerts to either check out or check out online and the form kept asking me to resubmit the balance. If you’re not careful, you could end up paying multiple times.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Jay, Gestion de l’hôtel
Thank you for your feedback. We're sorry to hear that your stay didn’t meet expectations, especially considering the price. While we're glad you found the room clean and appreciated the early check-in and central location, we understand your frustration with the train noise, the lack of amenities, and the confusion around billing.We take your concerns seriously, especially regarding the noise and the additional charges. Your experience with the billing system is also concerning, and we will investigate this to ensure future guests don’t face similar issues. If you'd like to discuss your experience further or need assistance with any billing discrepancies, please reach out to us directly. We appreciate your feedback and will use it to make necessary improvements.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Lots of extra fees - I ended up paying $600 for just one night!
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Jay, Gestion de l’hôtel
Dear Lexi,Our fees are clearly displayed on all booking platforms, and you can find more information about our Guest Benefits Package on our website. We value our guests' budget considerations and strive to offer total costs of stay that are competitive in the market. Additionally, included in our Guest Benefits package are immediate access to discounts for Chicago area attractions to enhance our guests' overall experience during their stay as well as travel discounts accessible post check-out!
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Nice property. Friendly staff. Parking fee not included in reservation.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Jay, Gestion de l’hôtel
Dear Adriana,Thank you for your 4/5 review! We're glad to hear you enjoyed the property and found our staff to be friendly. We understand the parking fee can be an unexpected cost, and we appreciate your feedback. For future stays, we recommend checking with the front desk regarding parking details. We hope to welcome you back soon!
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Hotel charges an exorbitant “amenities” fee PER DAY that is hidden. It gives you no amenities otjer than 6 free sodas a day and some worthless coupons. It is their way of advertising a lower price and then putting the screws to you when you arrive. Then the condescending front desk clerk asks “did you read the fine print?” DO NOT STAY HERE.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Jay, Gestion de l’hôtel
Dear Anonymous,Our fees are clearly displayed on all booking platforms, and you can find more information about our Guest Benefits Package on our website. We value our guests' budget considerations and strive to offer total costs of stay that are competitive in the market. Additionally, included in our Guest Benefits package are immediate access to discounts for Chicago area attractions to enhance our guests' overall experience during their stay as well as travel discounts accessible post check-out!
