Ratings based on 344 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 24, 2024 on Expedia
Very unique we enjoyed our stay
Comment from Hotel Management
Aug. 26, 2024 by Jay, Hotel Management
Dear Trina,Thank you for your 5/5 rating! We're thrilled you had a great experience. If there's anything specific you enjoyed or if you have any suggestions, feel free to share. We look forward to hosting you again!
by A traveller
Great Vibes and Cozy!
Posted Aug. 24, 2024 on HotelsIt was a very cozy experience. Loved the esthetics and atmosphere of the place.. good vibes all around. They had very helpful staff when it came to parking and information from being out of state..
Comment from Hotel Management
Aug. 26, 2024 by Jay, Hotel Management
Dear Racheal,It's wonderful to hear that you had such a cozy and positive experience! I'm glad you enjoyed the aesthetics, atmosphere, and the helpfulness of the staff. If there's anything else you'd like to share or if you have any questions, feel free to ask!
by A traveller
Posted Aug. 24, 2024 on Expedia
This freaking place is a piece of crap
Comment from Hotel Management
Aug. 26, 2024 by Jay, Hotel Management
Dear Luis,I'm really sorry to hear that you had such a negative experience. If you'd like to share more details about what went wrong, I'd be happy to listen and address your concerns. Your feedback is important and helps improve the experience for future guests.
by A traveller
Posted Aug. 23, 2024 on Hotels
Comment from Hotel Management
Aug. 26, 2024 by Jay, Hotel Management
Dear Danny,Thanks for your rating! If there's anything specific you'd like to share about your experience or if you have any suggestions for improvement, feel free to let me know!
by A traveller from Show Low
Posted Aug. 23, 2024 on Expedia
Nice place. Close to the train.
Comment from Hotel Management
Aug. 26, 2024 by Jay, Hotel Management
Dear Matthew,Thank you for the feedback! I'm glad you enjoyed the location and found it convenient being close to the train. If there's anything else you'd like to share about your stay, feel free to let me know.
by A traveller
Posted Aug. 18, 2024 on Expedia
I paid $400 for 1 night, they change an 83 dollar amenity fee….but there are literally no amenities they don’t have a gym, nor a liquor license. This is a former coffee shop turned into a hotel and it’s really drafty. An 125 dollar security deposit….stay anywhere but here!
Comment from Hotel Management
Aug. 19, 2024 by Jay, Hotel Management
Dear Adriana,Our fees are clearly displayed on all booking platforms, and you can find more information about our Guest Benefits Package on our website. We value our guests' budget considerations and strive to offer total costs of stay that are competitive in the market. Additionally, included in our Guest Benefits package are immediate access to discounts for Chicago area attractions to enhance our guests' overall experience during their stay as well as travel discounts accessible post check-out!
by A traveller
Posted Aug. 16, 2024 on Hotels
Comment from Hotel Management
Aug. 19, 2024 by Jay, Hotel Management
Dear Richard,I'm sorry to hear that your experience was not up to your expectations. Could you please share more details about what went wrong? We'd like to address any issues and improve for the future.
by A traveller
Poor, absent staff
Posted Aug. 12, 2024 on HotelsPlace was clean but there was no one at the desk the entire morning I was checking out to answer a question. I didn’t see a single person working there. Plus, the hotel had a very cold, sterile feel and not in a great location.
Comment from Hotel Management
Aug. 16, 2024 by Jay, Hotel Management
Dear Anonymous,Thank you for your feedback. I'm sorry to hear that there was no staff available during your check-out and that the hotel's atmosphere and location didn't meet your expectations. Your experience is important to us, and we'll make sure to address these concerns with our team to improve our services. Thank you for sharing your thoughts.
by A traveller
Posted Aug. 11, 2024 on Expedia
Comment from Hotel Management
Aug. 16, 2024 by Jay, Hotel Management
Dear Nataly,Thank you for your rating! We're glad you had a positive experience. If there's anything else you'd like to share or if you have any suggestions for improvement, we'd love to hear from you. Safe travels!
by A traveller
Posted Aug. 7, 2024 on Expedia
Comment from Hotel Management
Aug. 28, 2024 by Jay, Hotel Management
Dear Kim,Thank you for the perfect score! We're thrilled you had a great experience with us. We hope to welcome you back soon!
