Note fondée sur 642 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,0 Service et personnel
3,9 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de KALAMAZOO
Publié le 1 sept. 2024
Smooth checkin, and so close to Wrigley!
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Jay, Gestion de l’hôtel
Dear Kenneth,Thank you for the fantastic 5-star rating! We're thrilled to know you had an excellent stay with us. Your satisfaction is our top priority, and we're delighted that we met your expectations. We hope to welcome you back to The Chicago Hotel Collection soon for another memorable experience. Safe travels!
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Jay, Gestion de l’hôtel
Dear Shannon,Thank you for the perfect score! We're thrilled you had a great experience with us. We hope to welcome you back soon!
par un voyageur
Publié le 26 août 2024 sur Expedia
There were handprints on the wall that were disturbing. The room appeared clean but that made me question it.
Commentaires de Gestion de l’hôtel
28 août 2024 par Jay, Gestion de l’hôtel
Dear Karen,It's understandable that finding handprints on the wall would make you question the cleanliness of the room. That kind of detail can definitely be unsettling and detract from an otherwise clean appearance. Hopefully, the hotel will address these issues for future guests.
par un voyageur
Publié le 21 août 2024 sur Expedia
The property overall wasn't bad but my need was wet so I ended up sleeping on the floor.
Commentaires de Gestion de l’hôtel
22 août 2024 par Jay, Gestion de l’hôtel
Dear Miranda,We apologize for the unfortunate experience you had during your stay, especially regarding the wet bed. This is certainly not the standard we aim to uphold. We appreciate your feedback and will investigate this issue immediately to ensure it doesn't happen again. If there's anything we can do to make amends, please don't hesitate to reach out directly. Thank you for bringing this to our attention.
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Jay, Gestion de l’hôtel
Dear Julie,Thank you for your perfect rating! We're thrilled to hear you had a great stay with us. If there's anything else we can do for you, don't hesitate to let us know. We look forward to welcoming you back!
par un voyageur
Publié le 18 août 2024 sur Expedia
This place is a joke! Arrived at 12:22 am due to delay. I was told that they don’t let people check in past 12:30am. After 45 min of trying to get ahold of someone we finally got in. Then as you’re checking in I had to give my credit card info again & was charged $50 a night for nothing. Room was 80° and took hours to cool down. Beds weren’t made. Card key stopped working halfway through the trip.
Nobody actually works on site so there’s really nothing that you can do.
Easily one of the worst hotels I’ve ever stayed at. Don’t waste your money!
Commentaires de Gestion de l’hôtel
22 août 2024 par Jay, Gestion de l’hôtel
Dear David,Thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay. It seems there was some confusion with check-in and room details, and we're sorry for any frustration this may have caused. Please note that our staff is available to assist with any issues, though it appears there was a miscommunication regarding your room. We strive to provide a comfortable experience for all our guests and will work to address the concerns you've raised. If you have any further comments or need assistance, please feel free to contact us directly.
par un voyageur
Publié le 17 août 2024 sur Expedia
I hated there was no parking
Commentaires de Gestion de l’hôtel
17 août 2024 par Jay, Gestion de l’hôtel
Dear Norma,Thank you for your feedback! We apologize if this information wasn't clearly communicated during your stay. We appreciate your understanding and hope to serve you better in the future.
par un voyageur
Publié le 14 août 2024 sur Expedia
The hotel is nice but the front desk assistant was terrible, they were never there and they never answer the phone.
Commentaires de Gestion de l’hôtel
16 août 2024 par Jay, Gestion de l’hôtel
Dear Juan,Please forward the details of the issues you encountered with your stay as you never notified me of a single one while you were here.Let us know, thank you!
par un voyageur
Publié le 13 août 2024 sur Expedia
Horrible experience
Went there just because it’s so close to the ball park. Made reservations in March for August to find out because of Lalapalooza being in town they gave my room away sent me to another location supposedly 10 mins away. Actually 25 mins away!!!! No help in the bill for inconvenience and had to pay an addtl 45 to park my car!!! Will never go there again so upsetting especially since I planned for our anniversary
Commentaires de Gestion de l’hôtel
16 août 2024 par Jay, Gestion de l’hôtel
Dear Jose,I'm sorry to hear about your frustrating experience. It’s unfortunate that your special plans were disrupted, especially on such an important occasion as your anniversary. We understand how inconvenient it must have been to be relocated and face unexpected parking fees. We'll ensure that your feedback is shared with the team to improve our guest communication and reservation process. Thank you for bringing this to our attention, and we apologize for not meeting your expectations.
par un voyageur
Publié le 7 août 2024 sur Expedia
Walking distance from Wrigley field. Many places to dine nearby
Commentaires de Gestion de l’hôtel
11 août 2024 par Jay, Gestion de l’hôtel
Dear Nestor,Thank you for your review! We're glad you enjoyed the convenient location near Wrigley Field and the dining options nearby. If you have any other feedback or need assistance during future stays, feel free to reach out. We hope to welcome you back soon!
