Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 sept. 2024
My room wasn’t ready at check in time. They took my phone number to call me when it was ready, but they never called, so I had to call them later to make sure it was ready in the evening.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Service, Gestion de l’hôtel
Eugene, it is disappointing to hear about the delay with your room. The team aims to manage room readiness and communication more efficiently. Thank you for sharing your experience, and they will use your feedback to continue making updates.
par un voyageur
Extended family trip
Publié le 23 août 2024 sur HotelsOur stay at the hotel was not bad. My main issue was with the people working the front desk. I have worked in customer service and was shocked how unfriendly the staff are. Not a good morning may I help you, Welcome to the Talbott or even asked how our 5 night stay was going? Not to mention the fact that they ended up charging my credit card twice for the room when we checked in. They did resolve the issue the next day when i questioned the charge.
I found it intersecting that they were unable to answer my question on the subway costs. You would think that the front desk would be able to answer questions on the city, that is why you go to the front desk to get help or information about the city you have come to visit and paid a premium to stay at their hotel!!
The restaurant staff and cleaning staff were all very friendly and helpful.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Customer Service, Gestion de l’hôtel
Nancy, it is regrettable that the interactions with the front desk didn't meet your expectations. The team will be reminded of the importance of their role in providing an outstanding experience. It's positive to hear that the restaurant and cleaning colleagues made a good impression. Your feedback is valued and taken seriously.
par un voyageur
Tired hotel, insane prices … and resort fees
Publié le 19 août 2024 sur HotelsResort fees … just charge what you need to charge and don’t hoodwink people with hidden fees. It’s dishonest.
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Service, Gestion de l’hôtel
Richard, the hotel values transparency and understands your concern. The aim is always to provide clarity in all charges. Your feedback is appreciated, as it helps the hotel’s continuous effort in making improvements.
par un voyageur
Publié le 16 août 2024 sur Hotels
Poor service, no water, good location and great room
Commentaires de Gestion de l’hôtel
18 août 2024 par Customer Service, Gestion de l’hôtel
Katherine, the team is glad to know you appreciated the location and enjoyed the room. It's important for every guest to feel comfortable, and the team is always available to assist with any concerns during your stay. Continuous updates are aimed at enhancing the experience for all guests.
par un voyageur
Publié le 16 août 2024 sur Expedia
We picked the Hotel purely for the location, as it is next door to our son’s apt building, and it did look nice from the outside. After paying $400 a night (over $500 after tax), we were disappointed that the room was extremely basic, with absolutely no feel of luxury! The bathroom looks very old, with shower over an old apt-style tub. What bothers me the most is the toilet paper holder was at the same level of the very low toilet bowel and right next to it. Just imagine the splash…. Gross. Maybe we came at an expensive season. We had stayed at nicer hotels in Chicago for much less.
Commentaires de Gestion de l’hôtel
17 août 2024 par Customer Service, Gestion de l’hôtel
Ping, the team appreciates your feedback and is glad the location was convenient for you. However, it seems like the accommodations did not meet your expectations. The hotel continually works on making updates and enhancements to enhance the guest experience. Your comments are valuable and will be considered. Thank you for providing insights to help improve future stays.
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Customer Service, Gestion de l’hôtel
Nicole, we’re delighted you enjoyed your experience at Talbott Hotel - Chicago Gold Coast. We're looking forward to welcoming you back soon!
par un voyageur
Once night in the windy city...
Publié le 12 août 2024 sur HotelsIt was fantastic! So clean, friendly staff, beautiful views.
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Service, Gestion de l’hôtel
Christopher, thank you for staying with us at Talbott Hotel - Chicago Gold Coast. We're thrilled you found everything to be fantastic and enjoyed the beautiful views. Our team will be delighted to hear your compliments. We hope to welcome you back soon!
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
Alison, thank you for choosing to stay with us at Talbott Hotel - Chicago Gold Coast. We're pleased you had an enjoyable experience. Our team always strives to provide a memorable stay, and we look forward to welcoming you back on your next visit.
par un voyageur
Publié le 8 août 2024 sur Expedia
Room was well air conditioned. The restaurant and bar on the first floor were great! The gym was very average. Bummed there wasn’t a convenient microwave or water/ice machine for guests to use. Other than that, service was quick and helpful!
Commentaires de Gestion de l’hôtel
10 août 2024 par Customer Service, Gestion de l’hôtel
Tiffany, thank you for staying with us at Talbott Hotel - Chicago Gold Coast. It's great to know you enjoyed the air-conditioned room and had a good experience at our restaurant and bar. We appreciate your feedback regarding the gym and amenities; please know we are always looking to make updates and enhancements. Our team is pleased to hear you found the service quick and helpful. We look forward to welcoming you back.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Service, Gestion de l’hôtel
John, thank you for rating your stay at Talbott Hotel - Chicago Gold Coast. We're delighted you had a positive experience with us. Our team is always here to ensure a wonderful visit. We look forward to welcoming you back soon.
