Note fondée sur 863 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par General Manager, Gestion de l’hôtel
Dear Negin, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at The Westin Chicago Lombard, and we look forward to welcoming you back soon. Sincerely,Mr. Kym Myers, General Manager
par un voyageur
Publié le 27 août 2024 sur Expedia
No one was around to check me in for 5 minutes. The lady at the front desk was not friendly
Commentaires de Gestion de l’hôtel
1 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Bryce, We thank you for taking the time to evaluate your stay. Our primary focus is making sure you receive exceptional service from our associates, and we are disappointed this was not your experience. We hope you will accept our apologies for the inconvenience you encountered at our front desk and our promise that this will be addressed. Thank you for choosing us for your visit to Chicago, and we look forward to another opportunity to provide the enriching hospitality for which we are known.Sincerely,Mr. Kym Myers General Manager
par un voyageur
Publié le 27 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par General Manager, Gestion de l’hôtel
Dear Angel, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Mr. Kym Myers, General Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
Dear Nalaijah, We are delighted that you had an amazing experience at The Westin Chicago Lombard. Our team's priority is making sure that every guest has a comfortable and relaxing stay, and we are glad that we could make that happen for you. Thank you for your generous rating, and we look forward to your next visit!Sincerely,Mr. Kym Myers, General Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
There was no heat in the room and the engineer came to the room on both nights and still wasn't able to fix the problem. With the temperature dropping at night, it was an uncomfortable temperature to sleep in. There was water damage in the ceiling in four different spots. The water pressure from the shower was very poor.
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
Dear Jeannette, Thank you for choosing us and for sharing your experience. We apologize for the issues you faced with the temperature. Your comfort is important to us, and our maintenance team is actively addressing this issue to ensure a more satisfying experience for all our guests. Thank you again for your feedback, as it helps us improve our guest experience. We are also sorry for the issues you faced in the shower. Your concerns will be shared appropriately. We hope you will visit again so we can provide you with the flawless visit you deserve.Sincerely,Mr. Kym Myers,General Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
The Westin is our go to hotel in the Chicago area. Love the smell. Rooms are always comfortable
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Dear Sheila, Thank you for making The Westin Chicago Lombard your home away from home. We are glad that you loved our well-appointed accommodations and enjoyed our welcoming atmosphere. Thank you again for your generous rating. We look forward to seeing you again soon.Sincerely,Mr. Kym Myers,General Manager
par un voyageur de Delray Beach
Publié le 23 août 2024 sur Expedia
Great value
Commentaires de Gestion de l’hôtel
24 août 2024 par General Manager, Gestion de l’hôtel
Dear Tomasz, We work hard to make sure our guests have a comfortable and memorable stay with us. Therefore, it is lovely to see that you had an enjoyable stay and found us to be of great value. We appreciate your feedback and look forward to welcoming you back to The Westin Chicago Lombard again soon.Sincerely,Mr. Kym Myers, General Manager
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Dear Ross, Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We look forward to seeing you again soon at The Westin Chicago Lombard. Sincerely, Mr. Kym Myers General Manager
par un voyageur
Publié le 13 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
22 août 2024 par General Manager, Gestion de l’hôtel
Dear Judith, It is our pleasure to know that your recent visit to The Westin Chicago Lombard was memorable. We are thrilled that you loved so much about staying with us, and enjoyed our property. Our team strives to ensure an exceptional experience for each guest. Thank you for your generous rating, and we look forward to welcoming you again soon.Sincerely,Mr. Kym Myers,General Manager
par un voyageur
Publié le 12 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par General Manager, Gestion de l’hôtel
Dear Mario, We appreciate you taking the time to leave your rating for The Westin Chicago Lombard. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon.Sincerely,Mr. Kym Myers General Manager
