Note fondée sur 891 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 janv. 2023 sur Expedia
disponibilité du personnel, proximité des transports, le manque de produit toilette dans la chambre comme le dentifrice, la mousse à raser.
Commentaires de Gestion de l’hôtel
18 janv. 2023 par Eric Venegas, Gestion de l’hôtel
Dear Denis,Thank you for your review on our hotel. We are glad to see you had an enjoyable experience with us and we apologize for not having the appropriate amount of toothbrush and other amenities in the room. We can always send items to the room at your request. We look forward to your retunr in the near future!Kind regards,Eric VenegasFront Office Manager
par un voyageur
Publié le 29 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2022 par Eric Venegas, Gestion de l’hôtel
Thank you for your review on our hotel. We hope to welcome you back in the near future!
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Food and service at Lake and State was excellent. Maid service was outstanding. We had our laundry done and it was done in less than a day with no problem whatsoever. I recommend it.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Jason , Gestion de l’hôtel
Good Day Nancy, Thank you for staying with us... We cannot wait to see you again.Jason MDirector of Operations
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Jason , Gestion de l’hôtel
Thank You Angel for staying with us at theWit, a Hilton Hotel Chicago. We cannot wait to see you again.Jason M.Director of Operations
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Staff, location, cleanliness, and gym were all great. Room decor could use updating compared to other Hilton properties, and some plugs didn’t work in the room. Even though it’s right next to the train, noise was not a problem at all.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Jason , Gestion de l’hôtel
Good Day, Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed the cleanliness of our hotel, the convenience of our location, and the great service provided by our staff. Regarding your comment about the room decor, I’m pleased to let you know that we’ve just completed a full renovation of our guest rooms, public spaces, and fitness center. We're excited about the updates and aim to provide a refreshed experience that aligns with Hilton's high standards.I apologize for the issue you encountered with the plug in your room. This is certainly not the experience we strive for, and I will have our engineering team inspect the room immediately to resolve the matter.We appreciate your insights and hope to welcome you back soon for an even more enjoyable stay!Jason MudgettDirector of Operations
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Eric Venegas, Gestion de l’hôtel
Thank you for your feedback. We value your review and look forward to welcoming you back in the near future.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Eric Venegas, Gestion de l’hôtel
Thank you for your feedback/ We value your score and look forward to welcoming you back in the near future.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Eric Venegas, Gestion de l’hôtel
Thank you for your review on our hotel. We value your feedback and look forward to servicing you again in the near future.
par un voyageur de Atlanta
Publié le 10 sept. 2024 sur Expedia
As I indicated above it was good
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Jestan Sands - Task Force Director of Operations, Gestion de l’hôtel
Thank you for your review. I would love to know how we can turn that 4 into a 5 and look forward to hosting you in the near future.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Jestan Sands - Task Force Director of Operations, Gestion de l’hôtel
We are so elated to see that we gave you the perfect stay. Please remember us on your next Chicago trip.
