Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
5,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
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par un voyageur
Très bon Séjour
Publié le 14 juin 2022 sur HomeAwaySéjour très agréable dans une Guest House très lumineuse.
L'intérieur est très propre et très bien entretenue.
Juste un bémol pour la salle de bain un peu trop aérée pour un jeune couple un peu pudique, mais ce n'était pas notre cas.
Encore merci pour l'accueil.
par un voyageur de Hasselt
Nice stay but not very hospitable.
Publié le 31 août 2022 sur HomeAwayVilla 2008 is in Chichée, close to Chablis. On arrival we were shown around by Ingrid. Despite we don't speak French very well, everything was quite clear. The residence was very clean.
A couple of friends passed by Chablis for two days and we asked Ingrid if they could possibly spend the night with us. This was not possible due to the insurance. We respected this. Then we asked if our friends could come and visit. This was no problem.
Our friends booked a chamber in Hotel Le Lys, in the center of Chablis. Because we had more facilities they came to us for breakfast. During the day we were always out, exploring the neighborhood. Our friends came for breakfast twice and dinner once. We ended the evening with a game of Rummikub and a glass of wine.
Ingrid came back and suspiciously asked if our friends hadn't stayed the night after all. We explained that they were staying at a hotel nearby and only came to visit and stayed for dinner. The next day they left for home. Ingrid seemed to agree, but again indicated that our friends were not allowed to use the swimming pool, also because of the insurance. They had not done this, so this was no problem.
Not much later we received a message from Jean-Jacque that we were not allowed to break the house rules and that our visitors were not welcome. They were asked to leave immediately. We were very quiet and did not cause any noise disturbance. We thought the reaction was a bit exaggerated, but we responded kindly. Not much later our water in the residence was shut off because our friends were still present. The moment they left and the gate closed behind them, the water started to recede. This response from the owners is, in our view, highly inappropriate and even childish. To just shut off the water without proper communication is really not okay!
Btw we cannot find any house rules that you are not allowed to receive visitors. The owners have not spoken to us since this incident. Not very welcoming in our opinion.
The villa is located in the owners garden. This is not clearly indicated on the booking website and you would not immediately expect this because 'Private Villa' is used everywhere. The pool will be closed at 20h by the owners.
There was a sweet dog present who regularly visited our departure, certainly if there was food nearby. We have no problem with this, but I can imagine that not everyone appreciates this.
Commentaires de Gestion de l’hôtel
18 sept. 2022 par VrboOwner, Gestion de l’hôtel
Bonjour Martijn,
Merci pour votre avis, tous les commentaires sont importants pour nous et nous sommes désolés d’apprendre que vous avez vécu une expérience aussi frustrante.
Comme vous pouvez le voir avec nos autres critiques (y compris sur d'autres sites de réservation), votre situation est l’exception et loin de nos normes élevées habituelles. Cela nous rend d’autant plus désireux de veiller à ce que cela soit résolu et ne se reproduise plus.
Malgré tout, j'apporte quelques remarques très importantes à vos commentaires.
1. Tout d'abord, je rappelle que notre guest house se limite à 2 personnes comme indiqué dans l'annonce. A notre surprise, vous vous êtes présentés au nombre de 3 (votre épouse, vous même et votre enfant) ! Ceci pose de vrais problèmes de sécurité, d'assurances (notamment pour la piscine), de taxes locales à régler, et augmente le coût du séjour. A titre commercial et exceptionnel, je rappelle que nous vous avons fait grâce de ce surcoût. A titre d'illustration, une chambre d'hôtel ou un gîte réservé pour 2 personnes n'autorise pas le couchage de 3, 4 ou 5 personnes.
2. Ensuite et à votre arrivée, vous avez fait vœux de recevoir votre couple d'amis à dormir. A notre grand regret, cela fut impossible pour les mêmes raisons que présentées ci-dessus mais nous avons naturellement accepté qu'ils puissent partager un moment avec vous sur place. Cependant, il semble qu'ils aient néanmoins passé la première nuit sur place. En effet, ils ont feint un départ en automobile (véhicule déposée quelques km plus loin. Vous mêmes êtes par la suite passé les récupérer, et les rapatrier pour passer la nuit dans la guest house, ainsi sans respecter le règlement intérieur de la villa.
Sachez que la situation à laquelle vous avez été confrontés est très exceptionnelle. Elle ne révèle en aucun cas la qualité de notre service et la conviction que nous mettons dans notre travail quotidien.
Vous validerez malgré tout la non régularité de votre réservation, à l'instar de votre non respect du règlement intérieur.
Cordialement,
La villa 2008.
.
par un voyageur
Excellent stay
Publié le 14 août 2020 sur HomeAwayThe property was lovely, very clean and tidy. The owners were friendly (as was their dog). Very enjoyable stay. The local town was very quaint, overall an enjoyable experience.
par un voyageur
A Chablis experience
Publié le 18 sept. 2019 sur HomeAwayThe villa was extremely clean and well furnished in an attractive, minimalist way. Two walls were primarily glass, so there was a good view to the pool - and as it was very hot when we arrived Ingrid provided an electric fan, which was very welcome. We couldn't find the villa initially and rang John-Jacques but had no reply. Fortunately we made another attempt and found it and Ingrid was there to greet us. She was welcoming, pleasant and helpful if we needed to check anything out about appliances etc. . She showed us the property, including how the induction hob worked (we were rather slow and had to seek her help with this later!). It was lovely to see the bottle of wine which greeted us - a lovely touch. We were, though, rather surprised to be shown an extremely detailed inventory (right down to the hooks on the wall and items we couldn't identify), which I think we were supposed to sign and which felt very daunting. Ingrid tried to reassure us that this was normal (though had never been our experience in other self-catering villas) and that it wasn't meant to worry us).
The bed was very comfortable and the shower very efficient. I enjoyed having the pool for our private use and being able to sit outside in the comfortable chairs beside it .
The villa was so open plan that there were only wooden slats (with gaps between the slats) around the loo and shower area which was a surprise! I asked to borrow an iron - as we'd been travelling - but this wasn't available: Ingrid did offer to iron anything but I didn't want her to have to do that. I should have read the info more carefully before we arrived, as I would have brought a travel kettle and a couple of mugs, as, good as the coffee machine was, there were times when we wanted a mug of instant coffee or a cup of tea. Ingrid did explain when we mentioned this at the end of our stay that the bowls could be used for this. There was a microwave and 2 induction hobs - but I forgot there was no grill/oven when I bought a pie to heat up one evening!
The villa is in a small hamlet not far from Chablis, which is a really lovely market town, and Ingrid told us there was a market on Sundays, so we combined a visit to the market, coffee in a lovely local bar and mass at the town's church on our first morning! We really loved the local area and visited some really super towns as well as doing a wine tour, and the villa was a good base for these.