Note fondée sur 291 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 sept. 2022 sur Expedia
La gentillesse et l efficacité du personnel. Les chambres pourraient être rafraîchies mais la literie est impeccable. Salle de bains bien équipée mais bémol sur la plomberie !!! Prendre un bais peut être une opération compliquée. Super restaurant the Farmer and butcher. Très bon petit déjeuner au bar and grill. Nuance pour le déjeuner et le dîner. Ce n est pas très propre ni bon… très beaux jardins
Commentaires de Gestion de l’hôtel
27 sept. 2022 par Hotel General Manager, Gestion de l’hôtel
Merci d'avoir partagé vos impressions sur votre récent séjour avec nous, je suis ravi que vous ayez apprécié votre séjour ici et que vous ayez trouvé le personnel, les installations et le dîner dans notre restaurant primé. J'espère que si jamais vous vous retrouvez dans la région, vous envisagerez de rester avec nous à nouveau.Meilleures salutationsMiguel Abellan van KanThank you for sharing your thoughts on your recent stay with us, I am delighted that you enjoyed your time here and found the staff, facilities and dinner in our award-winning restaurant. I do hope if you ever find yourself in the area again you will consider staying with us again.Kindest regardsMiguel Abellan van Kan
par un voyageur
Publié le 26 août 2024 sur Expedia
Everything was great except for the restaurant. Food was bland and expensive
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Hotel General Manager, Gestion de l’hôtel
Dear Stephen,Thank you for taking the time to share your thoughts on your recent stay with us. I am sorry to learn that you felt let down by your dining experience with us. As I am unable to match your username with our guest records I cannot identify if you spoke with a member of the team about this, I do hope you felt able to as we always encourage our guests to do so, during there stay so that we can have the opportunity to put everything right for you.I do hope that this will not deter you from visiting us again.Kindest regardsMiguel Abellan van Kan
par un voyageur
Publié le 24 août 2024 sur Expedia
Fantastic facilities with great pool area and lovely breakfast and dining. Only let down by insane bar prices at £15 for a Gin and Tonic.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Miguel Abellan van Kan, Gestion de l’hôtel
Dear James,Thank you for taking the time to score your experience during your recent stay at the hotel.I note your concerns regarding the cost of your drinks and will include this in our next review.I do hope we can welcome you back very soon.Kindest regardsMiguel Abellan van Kan
par un voyageur de London
Publié le 20 août 2024 sur Expedia
We would have liked to have given more stars, but on this weekend it seemed the hotel was under staffed. Rooms are apparently cleaned up until 4.00pm. We got back at 2.30 on the first day, our room hadn’t been cleaned and so it wasn’t that day. Also the bath wash was empty and the shower screen wasn’t well fitted, so there was a pool of water on the floor after each shower. On the second day we got back at 3.50pm to find the cleaner still in our room, which isn’t ideal. Why couldn’t rooms be cleaned earlier? It’s a 4 star hotel. On the second morning the staff apologised at breakfast as they had many more people than expected. They’d run out of menus, tables hadn’t been cleaned, food was not being replenished on the buffet and only one of two coffee machines was working, but that kept malfunctioning. We hadn’t been told that there was filter coffee as well?! The staff were helpful and charming, but we felt were really up against it. Disappointing.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Hotel General Manager, Gestion de l’hôtel
Dear Ian,I am very disappointed to read that your stay with us did not live up to your expectations or our exceptional standards and I would like to apologise for this.I have noted your concerns and spoken directly with the heads of departments to ensure that this situation does not occur again. We have certainly let ourselves down on this occasion, and I am very sorry that this impacted your time with us, I do hope that this will not deter you from visiting us again, please do contact me directly and I will personally ensure you are looked after during your time with us.Kindest regardsMiguel Abellan van Kan
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Hotel General Manager, Gestion de l’hôtel
Dear Nick,Thank you for taking the time to score your experience during your recent stay at the hotel.I do hope we can welcome you back very soon.Kindest regardsMiguel Abellan van Kan
par un voyageur de Eastbourne
Publié le 19 août 2024 sur Expedia
Lovely hotel in beautiful surroundings. Clean comfortable rooms. A mini fridge in the rooms would be nice. Staff very attentive, friendly and efficient. Food in restaurant good. Breakfast was excellent.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Hotel General Manager, Gestion de l’hôtel
Dear Carolyn,Thank you for taking the time to score your recent visit to the hotel, I am thrilled that you had such an enjoyable experience with us and I do hope we can welcome you back again very soon.Kindest regardsMiguel Abellan van Kan
par un voyageur
Publié le 18 août 2024 sur Expedia
The setting was excellent and I enjoyed the peace and quiet
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Hotel General Manager, Gestion de l’hôtel
Dear Joanna,I am delighted you had such a peaceful stay with us recently, thank you for taking the time to score your experiences with us.I do hope we can welcome you back very soon.Kindest regardsMiguel Abellan van Kan
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Hotel General Manager, Gestion de l’hôtel
Thank you for taking the time to score your experience during your recent stay at the hotel.I do hope we can welcome you back very soon.Kindest regardsMiguel Abellan van Kan
par un voyageur
Publié le 15 août 2024 sur Expedia
Wonderful hotel, lovely staff, excellent breakfast. Really good experience. Thanks!
par un voyageur
Publié le 11 août 2024 sur Expedia
Reception staff were helpful and kind
I was a lone traveller so needed to feel comfortable
There didn’t seem anywhere to work and get a drink but I managed suitably
Dinner was gorgeous
