Note fondée sur 131 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
2,8 Service et personnel
2,6 Confort de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 août 2024 sur Expedia
I did not stay at this hotel. I never intended to stay, I rented a room to use the pool. While checking in I made it very clear to staff that I only wanted to use the pool. I even took a dirty room, because I would be spending the day at the pool with my nephews. Im given a key, me & the boys do a walk thru & they used the bathroom, & we proceeded to pool. Gate was locked. Started looking for a 2nd entrance & a young man walking upstairs, yelled "hey that pool is closed" I thought surely no, why would front desk charge me for a room knowing the pool was closed. Immediately went back to office, & doors are locked, nobody there. Its been 3 minutes!! I rang the night bell, & waited. I called the phone number, & waited. Needless to say, because im tired of explaining the ineptitude of not only thr staff but of Expedia, I did not stay there. I requested a refund & it was denied. On all fronts this is a dump with no intentions of making it better. Better for their guest, better for staff that works there, or even better for the community.
par un voyageur
Publié le 11 août 2024 sur Expedia
The room they provided was absolutely nothing like what I had seen and reserved on line. The property itself had overflowing trash cans outside, trash in the parking lot, the room reeked with cigarette smoke, there were burn marks on the bed coverings, the security chains on the doors were all broken. I can not believe that Expedia would allow a facility like this to be available on their website. It is absolutly misrepresented in every way!
Commentaires de Gestion de l’hôtel
13 sept. 2024 par S, Gestion de l’hôtel
Hi, Karen! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah
par un voyageur
Oops
Publié le 23 juill. 2024 sur HotelsCommentaires de Gestion de l’hôtel
2 août 2024 par Joey, Gestion de l’hôtel
Sincere apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey
par un voyageur
Just Don't
Publié le 21 juill. 2024 sur HotelsFirst, I do trade shows for a living. A hotel is just somewhere to sleep. I get the cheapest place possible for my bottom line. I don’t believe I’ve ever reviewed a hotel before, I’d have to look. Now this chit hole was beyond. Let me start with the good. The AC was cold. I paid for a king bed, when we got here they said that we could check into this room for a few hours and once she had a room cleaned (this was at 6pm) we could switch. “No thanks, I’m here to sleep. We will just stay in this room. But I’m a disabled vet, do you have a room on the first floor?” No sir, the AC’s on the 1st FLOOR aren’t very cold. (The entire floor?) so we made it to the room, I tried for about 90 second to turn the lamp in the middle of the room on, to pick it up and find out there was no cord, it was a decoration. “Fine, let’s watch some tv.” Looked in every drawer and cubby hole for a remote… nope. Not one here, and it’s a cable box that has to have a remote to change channels. “Fuk it, I’ll go take a shower”. There is one towel that looks like it’s used. Spend 10 minutes trying to call the front desk. Finally someone answers. They were nice and brought towels promptly. The single beds were not the worst ever (first time my wife and I have slept in separate beds in the same room, kinda odd) but the bedding was atrocious. She actually did a Walmart order and got her own and we both slept on top of the comforter. I stay in 2 or 3 out of 5 star hotels every weekend and don’t expect much.
Commentaires de Gestion de l’hôtel
2 août 2024 par Joey, Gestion de l’hôtel
Hi, Michael! We are sorry for the inconvenience caused due to AC issue. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback to the relevant team so that this is resolved at the earliest. We assure you that your next stay will be an amazing experience. Regards, Joey
par un voyageur
Publié le 1 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Joey, Gestion de l’hôtel
Sorry for the trouble caused, Matthew! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Joey
par un voyageur
it was being repaired and the people was friendly
Publié le 27 juin 2024 sur HotelsCommentaires de Gestion de l’hôtel
18 juill. 2024 par Joey, Gestion de l’hôtel
Hi, James! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Joey, Gestion de l’hôtel
Hi, Gleen! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Joey
par un voyageur
Publié le 5 juin 2024 sur Expedia
Not nice
Commentaires de Gestion de l’hôtel
13 juin 2024 par Eva, Gestion de l’hôtel
Apologies for the inconvenience caused, Juan! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Eva
par un voyageur
Publié le 3 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 juin 2024 par Noah, Gestion de l’hôtel
Hi, Morgan! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim
par un voyageur
Publié le 2 juin 2024 sur Expedia
This place was horrible! I wouldnt recommend to anyone. Mold, broke door for room, holes in walls. Carpet was so dirty and smelled of smoke. Never again
Commentaires de Gestion de l’hôtel
7 juin 2024 par Amy, Gestion de l’hôtel
Hi, Samantha! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah
