Hotel Los Portales Chignahuapan

3.0 star property
3-star Colonial hotel near Chignahuapan Downtown Park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Los Portales Chignahuapan

Terrace/patio
Reception
Terrace/patio
Front of property
Standard Double Room

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
Primera de Santos Degollado 8 centro, Chignahuapan, PUE, 73300
  • Chignahuapan Downtown Park
    1 min walk
  • Casa del Axolote
    2 min walk
  • Kiosco Mudéjar
    2 min walk

Room options

Standard Double Room

  • Sleeps 4
  • 2 Double Beds

Similar properties

About the area

Chignahuapan

City center stay.Steps from the hotel, you'll find Casa del Axolote and Parroquia de Santiago Apóstol. Chignahuapan Downtown Park and Kiosco Mudéjar are also within half a mile (1 km).

What's nearby

  • Chignahuapan Downtown Park - 1 min walk - 0.2 km
  • Casa del Axolote - 2 min walk - 0.2 km
  • Kiosco Mudéjar - 2 min walk - 0.2 km
  • Parroquia de Santiago Apóstol - 3 min walk - 0.3 km
  • Basilica of the Immaculate Conception - 3 min walk - 0.3 km

Restaurants

  • ‪Barbacoa "Trejo - ‬8 min walk
  • ‪El Rincon Mexicano - ‬8 min walk
  • ‪Enrico Ristorante - ‬6 min walk
  • ‪Chiconahui - ‬5 min walk
  • ‪La Confluencia - ‬6 min walk

About this property

Hotel Los Portales Chignahuapan

3-star Colonial hotel near Chignahuapan Downtown Park
There's a restaurant on site, as well as a coffee shop/cafe. A free manager's reception is offered daily. Public spaces have free WiFi. A vending machine, tour/ticket assistance, and concierge services are also featured at Hotel Los Portales Chignahuapan. Self parking is free.

This Colonial Chignahuapan hotel is smoke free.

  • 5 guestrooms or units
  • 2 levels
  • Manager's reception (free)
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • No smoking on site
  • Coffee shop
  • Dining venue
Hotel Los Portales Chignahuapan offers 5 accommodations, which are accessible via exterior corridors. Each accommodation is individually furnished. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 36-inch Smart televisions come with cable channels and first-run movies.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English, Spanish

Property amenities

Family friendly

  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • Free daily reception

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 36-inch Smart TV
  • Cable channels
  • First-run movies

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

More

  • Access via exterior corridors
  • Individually furnished
  • Laptop-friendly workspace
  • Local maps
  • Restaurant dining guide
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: MXN 200 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 132 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 200 per pet, per night
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Los Portales Chignahuapan
Hotel Los Portales Chignahuapan Hotel
Hotel Los Portales Chignahuapan Chignahuapan
Hotel Los Portales Chignahuapan Hotel Chignahuapan

Hotel Los Portales Chignahuapan Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 62 out of 84 reviews" "
Rating 8 - Good. 16 out of 84 reviews" "
Rating 6 - Okay. 4 out of 84 reviews" "
Rating 4 - Poor. 0 out of 84 reviews" "
Rating 2 - Terrible. 2 out of 84 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Horrible service from Front desk AM shift woman.
The morning shif front desk woman was rude and unfriendly when we asked if we could ch in a little earlier (we arrived earlier with our small dog). We have done this in other hotels and usually the staff is very flexible, they try their best to accommodate guest Even thought los portales is a small hotel we could tell there were rooms already ready, so it was not an availability issue at the moment of our arrival. We were charged a slightly higher amount because of our pet and that was not the problem, it was the way she responded when I wanted just to clarify the cost for my benefit, SHE rudely pointed with her disgusting fingernail to a piece of cardboard that listed the prices according to the room booked This hotel doesn’t have heat so we requested two extra blankets aside from the two that were already in the room. She said she will send them immediately and she never diid. So I went to front desk to tell her they were not needed anymore. My family decided to wait for the Night Shift person instead. What a big difference because this gentleman brought them to our room immediately. When it was time for check out we were on our way to front desk to return the key, she was walking our way and she said to hand her the keys right there and then, we did. Not a “ Thank you, hope you enjoyed your stay” “We hope to see you again” Because of her we won’t be staying in our next trips in Los portales Hotel. Owners be aware of who you are hiring to represent your Hotel.
Stayed 1 night in Nov 2022

10/10 Excellent

JORGE, JUAREZ

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & nice place to stay, a little bit expensive
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2021

8/10 Good

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

RAFAEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente. Nos gustó mucho!
Todo muy bien. La verdad el hotel es muy cómodo. Muchas gracias por todo!!
Stayed 1 night in Aug 2024

10/10 Excellent

Sergio, México

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 3 nights in Aug 2024

10/10 Excellent

Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Muy buen lugar para descansar dentro del centro de Chignahuapan
Stayed 1 night in Jul 2024

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Tiffani Mitchell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy limpio y tranquilo para descansar
Stayed 3 nights in Jul 2024

8/10 Good

Edgar Julian, Pachuca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 1 night in Jun 2024

10/10 Excellent

MARIA TERESA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para hospedarse si viajas a Chignahuapan
Stayed 1 night in May 2024

10/10 Excellent

Isbeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Montserrat

Stayed 1 night in Apr 2024

8/10 Good

Ismael

Stayed 2 nights in Mar 2024

10/10 Excellent

Carlos, Saltillo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Haitacion de buen tamaño, personal amable, estacionamiento amplio. Recomiendo pedir habitacion en planta alta.
Stayed 1 night in Mar 2024

10/10 Excellent

primo arturo guzman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente
Stayed 1 night in Mar 2024

10/10 Excellent

SUKY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien lugar para descansar y muy céntrico
Stayed 2 nights in Feb 2024

6/10 Okay

Francisco

Travelled with group
Liked: Cleanliness
Agua fría
En general, bien, porque el hotel está a unos cuantos pasos de la plaza principal, pero el asunto es que ahí hacia mucho frío y el agua caliente tardaba mucho en llegar.
Stayed 4 nights in Dec 2023

10/10 Excellent

Monica concepcion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me gustó mucho el hotel, lo único que me gustaría que agregaran es cafetera en el cuarto, porque solo lo venden en la recepción o que lo den de cortesía, ya que se antoja mucho al ser un lugar frío
Stayed 1 night in Dec 2023

10/10 Excellent

Leon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dulce Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es muy bonito y cómodo. Tuve un inconveniente, pero me resolvieron muy amables. Yo creo que si vuelvo a Chignahuapan, buscaré el mismo hotel.
Stayed 1 night in Jan 2024

8/10 Good

Rosalba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación amplia, la cama cómoda, todo muy limpio.
Stayed 1 night in Nov 2023