Note fondée sur 321 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,7 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 nov. 2024
Commentaires de Gestion de l’hôtel
17 nov. 2024 par GM, Gestion de l’hôtel
Thanks for the review!
par un voyageur de NAPA
Publié le 11 nov. 2024
quiet and peaceful right along a flowing stream. very near crater lake park.
Commentaires de Gestion de l’hôtel
17 nov. 2024 par GM, Gestion de l’hôtel
Thank you, Ben!
par un voyageur
Publié le 7 nov. 2024
Could not get TV to work!
Commentaires de Gestion de l’hôtel
22 nov. 2024 par GM, Gestion de l’hôtel
Thank you for your review. I am sorry to hear that you could not get your TV to work. We do provide an after hours number this type of issue. Although, sometimes the weather can cause problems that we cannot fix. Thank you for staying with us!
par un voyageur de SNOQUALMIE
Publié le 29 sept. 2024
Commentaires de Gestion de l’hôtel
2 oct. 2024 par GM, Gestion de l’hôtel
Thanks, Shelley! We appreciate the review!
par un voyageur
Publié le 26 août 2024 sur Expedia
Perfect little cabin nestled in next to a lovely creek. Nice walk through the property. Kind operators.
Commentaires de Gestion de l’hôtel
26 août 2024 par GM, Gestion de l’hôtel
Thank you so much! And thank you for choosing to stay with us!
par un voyageur
Surprise extra charges.
Publié le 24 août 2024 sur HotelsThe resort was a very nice campground. The cabin was nice. The towels were a bit old and small. They could use some new ones they smelled a little worn down.
If you use hotels.com be careful of all the extra charges the resort charge us after Hotel.com said the one amount was final. We had to pay extra taxes on the total amount from hotel.com. This just isn’t right getting taxed on our total amount that already had taxes included. So basically we got taxed on our taxes!!! The only extra charge that was in the disclosure was paying with a credit card. This is also ridiculous because who carries that much money!
Also 2 women were very friendly but the customer service I got from a dark hair gal from me inquiring all the charges just made me feel like I was just a nuisance. She finally just threw money on the counter and stated here is the difference and by the way that’s out of my own money. That’s not the answer or response I was looking for. She just made me feel like uncomfortable for taking her money. Sorry that I couldn’t get a detailed receipt. The total didn’t match what was on my credit card. I just didn’t understand why our charges were so different from hotels. Com. She couldn’t explain it very well either.
Overall nice place, cozy cabins, able to grill and supplies. Not a lot of choice for food around so be prepared for that.
Commentaires de Gestion de l’hôtel
25 août 2024 par GM, Gestion de l’hôtel
When you choose to pay at the resort at the time of check in, you must also pay the resort taxes. My front desk staff tried to explain this to you, but I was told you grew agitated. In response, she gave you money out of her own pocket to satisfy your dismay. I actually find it quite odd that you accepted her hard-earned 14, and then have the audacity to say she made you feel "uncomfortable" for taking her money (which she never should have offered to begin with.)
par un voyageur
Publié le 21 août 2024 sur Expedia
Beautiful tranquil setting.
Commentaires de Gestion de l’hôtel
22 août 2024 par GM, Gestion de l’hôtel
Thank you, Rachel!
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par GM, Gestion de l’hôtel
Thank you!
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par GM, Gestion de l’hôtel
Thank you!
par un voyageur
Great place
Publié le 13 août 2024 sur HotelsLovely cabin in the woods. Perfect for our family trip to Crater Lake.
Commentaires de Gestion de l’hôtel
16 août 2024 par GM, Gestion de l’hôtel
Thank you! We are happy you enjoyed your stay!
