Note fondée sur 307 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,7 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de SNOQUALMIE
Publié le 29 sept. 2024
Commentaires de Gestion de l’hôtel
2 oct. 2024 par GM, Gestion de l’hôtel
Thanks, Shelley! We appreciate the review!
par un voyageur
Publié le 4 août 2024 sur Expedia
The cabin we stayed in was clean and very comfortable. Eveyone here are very welcoming. There was live music the evening we were here. Quite a little gem. We would book here again.
Commentaires de Gestion de l’hôtel
4 août 2024 par GM, Gestion de l’hôtel
Thank you for the review! We look forward to seeing you again!
par un voyageur
Publié le 3 août 2024 sur Expedia
No Room - No Money
I'm not sure who should be responsible. I booked through expedia and confirmed my booking and was charged. In the meantime we drove to the site. The resort sent me a message that they were double booked, but DID NOT REFUND my money. They indicated that Expedia needed to refund the money. I'm still trying to figure out how to get refund. Seems to me that the resort and Expedia should have a system where they quickly rectify the situation. The property might be great, but my experience not good. Might be Expedia's fault....?
Commentaires de Gestion de l’hôtel
4 août 2024 par GM, Gestion de l’hôtel
Hi Anthony, I am extremely sorry to hear about your experience. We have had issues with Expedia allowing bookings to go through when we have no availability. We have contacted them several times with no resolution. Please contact Expedia directly and they will get the refund process started. I assure you that you will get a full refund. If you have any issues please contact our resort directly.
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par GM, Gestion de l’hôtel
Any particular reason for the 2 stars? We can't improve if we don't know why you were unhappy.
par un voyageur de Garden Grove
Publié le 3 août 2024 sur Expedia
We accidentally book glamping by accident but it’s great experience
Commentaires de Gestion de l’hôtel
3 août 2024 par GM, Gestion de l’hôtel
Thank you! We are happy to hear you enjoyed your glamping experience!
par un voyageur
Publié le 2 août 2024 sur Expedia
No AC, no dishwasher, mimi fridge, tiny TV, soiled kitchen sponge and towels when we arrived (apparently left after clean up from prior guest). Close to Crater Lake park but not worth the high price, given the lack of amenities and out dated fel.
Commentaires de Gestion de l’hôtel
3 août 2024 par GM, Gestion de l’hôtel
Hi James, A/C is not listed as an amenity (although we just installed new units in all of our cabins). Dishwashers, full-sized refrigerators, and extra large TV's are also not amenities that are listed for all of our sites, but we do have cabins with full kitchens! I can assure you that the towels in your cabin were not soiled - it's also not something you mentioned to our staff. You did have have a left over sponge on accident and we rectified the situation by sending in a housekeeper to re-sanitize your dishes and bring you a new sponge. I'd call that great customer service!
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par GM, Gestion de l’hôtel
Thanks! Come back anytime!!!
par un voyageur
Publié le 30 juill. 2024 sur Expedia
The resort is in a setting of pure, natural beauty. It's right next to a creek flowing with cold, crystal-clear mountain water, and canoes are available for free for guests of the resort. It's also a great location about 20 miles from the south entrance to Crater Lake National Park.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par GM, Gestion de l’hôtel
Andrew, Thank you so much for the review! We love to hear positive experiences like this. Thank you so much for staying with us and we hope that you visit again!
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juill. 2024 par GM, Gestion de l’hôtel
Thanks Kelly! We appreciate your review and are happy to hear you enjoyed our property!
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juill. 2024 par GM, Gestion de l’hôtel
Thanks for the review, Andrew! Glad you enjoyed your stay!
