Note fondée sur 302 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 oct. 2024 sur Expedia
I really want to love the Birchwood! I don’t need extravagance just a clean place to sleep! So I keep this in mind when I look at budget friendly hotels. They really have potential!
It looks like they started doing some updating. Painted the walls updated flooring. The bed was nice, newer, with clean linen and comfortable. The bathroom looked like it was clean. These are the pros.
Now the cons: First of all there is never staff in the office. Check in is finding doors keys in a mailbox. No one answers either of the numbers written on a piece of paper on the door. There was another guest who sat in her car an hour waiting for someone. We had to tell her to look in the mailbox for a key. This was after 9pm and she was alone. She tried calling phone numbers as well.
Husband brought fishing gear and we tried to call the number to locate the fishing pier advertised. Never answered. Went to the dock to fish.
Lastly the rooms just need finishing touches and proper cleaning. Tub and shower were clean but the caulk was missing and that space made the shower look dirty. The floor wasn’t updated and needed a good scrub it was dirty. The wall outside of the tub needs drywall repair and paint. All really easy cosmetic fixes. And please get your housekeeper a vacuum. Our floors were not vacuumed when we got there and they were visibly dirty.
It’s really a great location in such an awesome town. Would love to see the hotel brought up to its potential.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello Paula, Thank you for taking the time to share your detailed feedback with us. We appreciate your kind words about the updates and the comfort of your room. We will address the concerns you mentioned to ensure a smoother check-in process, improved cleanliness standards, and better maintenance. Your insights are valuable as we strive to enhance our guest experience and bring out the full potential of our property.
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Manager, Gestion de l’hôtel
Hello Cynthia,We are thrilled to hear that you enjoyed your stay with us! We hope to welcome you back again soon for another fantastic experience at our hotel.
par un voyageur
Clean, comfortable, and peaceful stay.
Publié le 8 oct. 2024 sur HotelsWe enjoyed our late September 2024, 2 night, 3 day stay at Birchwood. The room with amenities was slightly different, but substantially similar to the photos. The bathroom, linens, furniture were very clean and comfortable. The flooring is light brown color and looked clean and nice. We didn't notice that it wasn't well cleaned until we were walking around in our bare feet. We had quiet, peaceful and good nights sleep there. We didn't have anyone in the rooms beside us. Due to the weather we didn't try the pool, but it looked cleaned and well maintained. There are some nice cookout grills and picnic areas which we didn't use. Beautiful rose bushes skirt the parking lot.
It's not a luxury motel, but nice, comfortable and clean.
We couldn't always contact management. The office was sometimes closed and phone not answered during posted open times.
This was our first time to Chincoteague Island. We were really taken by its quaintness. Birchwood Inn is located just on the other side of the street from the Chincoteague Bay waterfront properties, so we were able to enjoy the view of the water. It is right beside the Chincoteague Volunteer Fire Department's fair ground, which was closed during our stay.
One caveat is "The Causeway", Chincoteague Road, from the mainland to the island lays only 1 foot or so above the water. Heavy rains or turbulent weather may cause the road to be closed at short notice blocking entrance and exit to the island.
I recommend Birchwood Inn.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Manager, Gestion de l’hôtel
Hello Karen, Thank you for taking the time to share your detailed feedback on your recent stay at Birchwood. We are delighted to hear that you enjoyed our clean and comfortable accommodations, as well as our peaceful surroundings. Your mention of the beautiful rose bushes and overall atmosphere is very much appreciated. We apologize for any inconvenience regarding contacting management; we will look into improving our communication channels. We are glad you discovered the charm of Chincoteague Island and its waterfront views. We hope to welcome you back in the future for another comfortable stay.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Despite our late arrival, the staff was exceptionally communicative and responsive. They arranged to leave our keys outside the office and provided clear instructions over the phone on how to check in. The office was also closed at checkout, but the same helpful staff member guided us through the process by phone. The motel offered great value for the price, though we were surprised by the low occupancy—fewer than five cars in the parking lot on a Saturday night. We had expected a bit more activity, but it was unusually quiet. Not sure why, but it made for a peaceful stay.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Hello Siraj,We are pleased to hear that you found our staff to be communicative and responsive during your stay. We strive to provide clear instructions for our guests even during times when our office is closed. Our low occupancy may have made for a quieter stay than expected, and we are glad you were able to enjoy a peaceful experience. Thank you for choosing our motel, and we hope to welcome you back in the future.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Teddy,We are glad to hear that you chose to stay with us. If you have any further suggestions or feedback, please feel free to reach out to us directly. We hope to welcome you back in the future for an even better experience!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Great location however property was dated, rooms has an unpleasant odor, wash clothes and towels had stains, carpet was extremely dirty. With some talc this place could be wonderful!
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Pamela,We appreciate your feedback and regret to hear about your experience. Guest satisfaction is important to us, and we will address your concerns accordingly. Thank you for bringing this to our attention.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Really nice area loved the view very nice room
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Manager, Gestion de l’hôtel
Hello Cynthia,We are delighted to hear that you enjoyed the beautiful views and appreciated your room. Your feedback is greatly appreciated. Thank you for choosing our hotel for your stay.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
New smoke detector still has bubble wrap covering it, how would it work? Dead flies on walls and cabinets from occupants swatting them. A/C filter doesn’t look like it’s been cleaned in years. Beds and linens ok. Never seen any staff.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello Robert,We appreciate your valuable feedback regarding your recent stay. Rest assured we take all comments seriously and have forwarded your concerns to the appropriate departments for further review and improvement. Should you have any further queries or require assistance, feel free to reach out to our management team directly.
par un voyageur
a nice place to stay
Publié le 13 sept. 2024 sur Hotelsthe room was clean and comfortable and it was very peaceful.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Manager, Gestion de l’hôtel
Hello JOSE,We are delighted to hear that you found your room clean, comfortable, and peaceful during your stay with us. Our team strives to provide a relaxing environment for all our guests to enjoy. If you have any further feedback or would like to share more about your experience, please feel free to contact our management team directly. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
par un voyageur
Place needs some love
Publié le 10 sept. 2024 sur HotelsI don't mind older motels and in fact really enjoy a nice old school vibe as long as they are clean and the bed is comfy and this was. But it did seem like this place was a bit beyond the dated furniture. The kitchenette was really not usable. No pots, pans or utensils were provided and the metal bases under the electric burners on the oven were rusted (one was completely missing). The cosmetic issues with the older appliances were touched up with a different color of paint, giving it a vibe of custodian dealing with lewd graffiti on a middle school locker. The gate to the pool was in need of repair. There were just a number of issues like that that made it feel a bit depressing and rundown vs. just in need of a makeover. Location was great so spent most of the time out of the room anyway.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Manager, Gestion de l’hôtel
Hello Elizabeth, We appreciate your feedback and are glad to hear the comfort of the bed met your expectations. We take note of your observations regarding the kitchenette and pool gate to address them accordingly. Your insights are valuable as we continuously strive to enhance our guests' experience. Our convenient location allows for easy exploration of the area, and we hope you enjoyed your time outside the room. Thank you for staying with us.
