Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,2 Service et personnel
3,3 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par fd, Gestion de l’hôtel
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!
par un voyageur
Publié le 24 sept. 2024 sur Expedia
WARNING DO NOT STAY HERE!!!
I recently had reservations from out of state. The pictures on the website were beautiful, but the reality was horrific and I must say, it was a disastrous experience. The hotel advertised itself as undergoing "small renovations," but the reality was far worse. Both the inside and outside were in complete disarray—there was no pool, no spa, no breakfast bar, and absolutely no lobby. It felt more like a construction site than a place to relax.
Upon entering, we were greeted by signs warning of loud noises and dust. The noise was unbearable; it sounded like a sledgehammer going off non-stop.They also had a sign stating they were not responsible for any damage to vehicles in the parking lot, which added to our discomfort.
My granddaughter was so frightened by the atmosphere that we felt we had no choice but to leave. She felt like she was in a haunted house.
To make matters worse, the hotel would not issue any refund or credit for our stay, despite our numerous attempts to speak with the manager, who was never available and the hotel worker was rude and unprofessional.
I advise anyone considering this hotel to look elsewhere. It was a truly unsettling experience, and I regret not heeding the warnings. Save yourself the trouble—don't stay here!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par fd, Gestion de l’hôtel
Hello Penny, Thank you for taking some time and leaving a review. We are very sorry to hear about the issues that you experienced. We will make sure that we will take care of it. However, we're sorry for the visual experience with the construction, we have tried to inform all the third parties possible. For the amenities we have already notified on the website that we are not able to serve breakfast and other amenities like pool,spa and fitness center as well. But, we will keep that updated as well. For the refund we have certain policies that the hotel has to abide with. We are sorry about that! Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Doing major remodel
Commentaires de Gestion de l’hôtel
25 sept. 2024 par fd, Gestion de l’hôtel
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par FD, Gestion de l’hôtel
Hello Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We hope to be able to welcome you to a better stay next time around. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!
par un voyageur
Under Construction
Publié le 22 sept. 2024 sur HotelsThe Hotel was under Construction! the WHOLE BUILDING! No pool, no spa, none of the amenities that was offered when we Booked our stay! They told us that our money was nonrefundable. It should not be open for Business. very disappointed. I'll be aware before we book again!
Commentaires de Gestion de l’hôtel
24 sept. 2024 par FD, Gestion de l’hôtel
Hello Michelle, Thank you for taking some time and leaving a review. We are very sorry to hear about the issues that you experienced. We will make sure that our we will take care of it. Thank you for bringing it to our notice. However, we're sorry for the visual experience with the construction, we have tried to inform all the third parties possible. For the amenities we have already notified on the website that we are not able to serve breakfast and other amenities like pool,spa and fitness center as well. But, we will keep that updated as well. For the refund we have certain policies that the hotel has to abide with. We are sorry about that! Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience
par un voyageur
Publié le 19 sept. 2024 sur Hotels
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par FD, Gestion de l’hôtel
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par FD, Gestion de l’hôtel
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Rooms smelled like smoke, tvs don’t work horrible
Commentaires de Gestion de l’hôtel
11 sept. 2024 par FD, Gestion de l’hôtel
Hello Michelle, Thank you for taking some time and leaving a review. We are very sorry to hear about the issues that you experienced. We apologize for the inconvenience caused to you. We will make sure that our we will take care of it. Thank you for bringing it to our notice. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience
par un voyageur
Publié le 9 sept. 2024 sur Expedia
I would never have stayed there if I knew they were underconstruction and the AC was not on and the pool was shut down and no services all the phones didn't even work. was a disaster there... never again
Commentaires de Gestion de l’hôtel
10 sept. 2024 par FD, Gestion de l’hôtel
Hello Michelle, Thank you for taking some time and leaving a review. We are very sorry to hear about the issues that you experienced. We will make sure that our we will take care of it. Thank you for bringing it to our notice. However, we're sorry for the visual experience with the construction, we have tried to inform all the third parties possible. For the amenities we have already notified on the website that we are not able to serve breakfast and other amenities like pool,spa and fitness center as well. But, we will keep that updated as well. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience
