Ratings based on 917 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 21, 2024
by A traveller
Posted Jun. 27, 2024 on Hotels
by A traveller
Posted Jun. 26, 2024 on Expedia
Property was dirty and not at all taken care of. Staff were unfriendly and the rooms were gross. Walls were thin and could hear everything. Breakfast was a joke just a stupid mufffin, granola bar and instant coffee. I will never stay here again. I ended up leaving early and got a new hotel room.
Comment from Hotel Management
Jun. 27, 2024 by Hotel Management, Hotel Management
Dear Amanda, Thank you for taking the time to review your stay with us. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a beautiful experience. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
by A traveller
Posted Jun. 26, 2024 on Hotels
by A traveller
Posted Jun. 24, 2024 on Hotels
by A traveller
Posted Jun. 23, 2024 on Expedia
Very nice staff
Comment from Hotel Management
Jun. 23, 2024 by Hotel Management, Hotel Management
Dear James, Thank you for choosing Extended Stay America and for your great review. On behalf of our entire staff, thank you for the generous review. We love reading beautiful comments about our associates and will be sure to share this review with our entire team. We appreciate your feedback and look forward to your next visit!Sincerely,Hotel Management
by A traveller from Chino Hills
Posted Jun. 18, 2024 on Expedia
My family was very disappointed in our stay. The keys stopped working on our room once a day and constantly had to be asked to be reset. The staff barely confirmed it was our room before giving a new key. The room/hotel conditions were barely acceptable, not taken care of over time. The pillows were 1/2 inch thick, the toilet and chair were broken. The side door to the hotel didn't take a card one time in a week. I asked for extra pillows, blanket for my son, roll away bed or towels and all were denied because they didn't have enough. Tons of vagrants around the property. One drugged out looking dude hung around the outside with a clown mask and no one did anything about it. Freaked out my kid. Not a good experience.
Comment from Hotel Management
Jun. 19, 2024 by Hotel Management , Hotel Management
Dear Julie, Thank you for reviewing our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
by A traveller from Clovis
Posted Jun. 16, 2024 on Expedia
Hotel needs upgrades .
Comment from Hotel Management
Jun. 18, 2024 by Hotel management, Hotel Management
Dear Syda, Thank you for your feedback. We appreciate your honest input and understand your concerns regarding the need for upgrades. Please know that we are committed to improving our facilities to enhance our guest's experience. Your comments will be taken into consideration. We hope to have the opportunity to welcome you back and provide a more comfortable stay.Sincerely,Hotel Management
by A traveller from Bakersfield
Posted Jun. 14, 2024 on Expedia
The hotel claims to have breakfast. In fact, it was a snack bar only!
We asked for plates and silverware, the staff told me that she could not find the knives?!
by A traveller
Posted Jun. 14, 2024 on Hotels
