Note fondée sur 24 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
5,0 Service et personnel
4,3 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Cottage was bare bones….furniture was old and in poor shape. shower floor was “squishy” and the stall moved (probably rotted floor underneath). There was evidence of mice. There was also a charge error that took over two weeks to correct. The view was nice and it was quiet, but I wouldn’t stay here again.
par un voyageur
Dissatisfactory Will not recommend for Families
Publié le 24 sept. 2024 sur HotelsOur stay at the Riverbay Inn cottage in Thousand Islands, New York, was a mix of frustration and disappointment, despite the incredible location and stunning views of Chippewa Bay. The sunsets were indeed beautiful, but that's about where the positives end. We arrived to find that the cabin lacked even the most basic amenities—no pillows, no towels, nothing that you would expect to be standard, especially when traveling with a 2-year-old toddler. To make matters worse, the propane heater wouldn’t start, leaving us in an uncomfortable situation. Although the staff was helpful enough to fix the TV, it didn't make up for the overall inconvenience and discomfort. This place has so much potential with its amazing location, but the lack of preparation and basic provisions made our stay far less enjoyable than it should have been.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par K, Gestion de l’hôtel
Thank you for taking to the time share your feedback regarding your recent experince with us. I genuinely appreciate hearing from our customers, as it helps us identify areas where we can improve and better serve you in the future.I'm truly sorry to hear that your visit Did not meet your expectations. At Riverbay Adventure Inn,we pride ourselves on providing exceptional service to our guests, it's disheartening to know we fell short in your case. I understand how frustrating it can be when things don't go as planned, and I sincerely apologize for any inconveinence this has caused you.We have tried to make our website as thorough as possible, providing all the information that we feel is important to our guests for a comfortable stay. We state in the first paragraph under accommodations that "Cottages DO NOT include linens, towels, pillows, personal items, or cleaning supplies".I'm sorry to hear that you had trouble with the propane heater and Telavision. In the future do not hesitate to reach out to ur staff. They are properly trained to assisst you and will accomodate you to the best of their ability.We take all feedback seriously and re committed to improving our services. Your experience is not reflective of our standards, and we would like to assure you that we are always actively working on enhancingour operations. Thank you once again for your feeedback. We hope to hear from you soon and look forward to the oppourtunity to serve you better in the future.
par un voyageur
Publié le 24 août 2024 sur Hotels
This place was clean and quiet. Cottage 2 that we stayed in isn't far from the water. It was so relaxing and the office people are very friendly can't wait to go again
Commentaires de Gestion de l’hôtel
1 oct. 2024 par T, Gestion de l’hôtel
We are delighted you enjoyed your stay and hope that you join us again!
par un voyageur
Publié le 11 avr. 2024 sur Expedia
The Cabin was dirty and in poor repair…The beds were so uncomfortable that we could not sleep…the dishes in the cabinet were dirty…we left after one night and were told that our fees would be adjusted but 5 days later there is no evidence of any changes. It is a beautiful area, just a shame that the facilities are so poorly maintained.
par un voyageur
Publié le 11 avr. 2024 sur Expedia
The cabin was very comfortable and great for 1 or 2 people staying there.
par un voyageur
Publié le 10 oct. 2023 sur Expedia
Best place for the price.
par un voyageur
Publié le 10 sept. 2023 sur Expedia
The location is where you want to be to get away from it all. The price was triple the value as the cabin was run down and borderline unsafe.
par un voyageur
Publié le 27 août 2023 sur Expedia
They went out of their way to assure I was comfortable. Love this place!
par un voyageur
Publié le 10 juin 2022 sur Hotels
Juat steps away from water with view of small boat docks. Very secluded. 20 minutes from Alexandria Bay
par un voyageur
Publié le 16 mai 2022 sur Hotels
