Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Good property but shabbily maintained.
Publié le 7 févr. 2019 sur HotelsStaff are very friendly but the property is very shabby with many of the amenities not in working condition.
Commentaires de Gestion de l’hôtel
14 févr. 2019 par Castle Narela Lake Resort, Gestion de l’hôtel
Dear Guest, Thank you for sparing your valuable time to share your feedback about Castle Narela Lake Resort on this forum. It is with great concern that we received your comments sharing the problems you faced during your stay. Please accept our sincere apologies for any inconvenience caused. Thank you for appreciating our staff & food.I assure you that we will ensure that such an instance does not recur. We hope to have the pleasure of welcoming you back many more times. Kind regards, Castle Narela Lake Resort.
par un voyageur de Ahmedabad, Gujarat, India
Publié le 15 nov. 2018 sur Expedia
Hotel Location is great, Property inside is amazing. But, hotel staff is not trained, rooms are not so clean with stinky smell. Bathrooms are in really poor shape, water comes out of bath, doesn't flush properly, hot water issues, smelly bathrooms. Garden Side rooms are terrible, lift was not working. Hopefully they improve fast and better, may consider visit again then.
Commentaires de Gestion de l’hôtel
19 nov. 2018 par Castle Narela Lake Resort, Gestion de l’hôtel
Dear Guest, Thank you for sparing your valuable time to share your feedback about Castle Narela Lake Resort on this forum.Your feedback is taken into account as we are always keen on improving our services. We hope to host you again. Cheers! Castle Narela Lake Resort.
par un voyageur de UK
Publié le 3 nov. 2018 sur Expedia
On Expedia the hotel clearly has WiFi. This is not correct. It doesn’t
Commentaires de Gestion de l’hôtel
8 nov. 2018 par Castle Narela Lake Resort, Gestion de l’hôtel
Dear Guest, We thank you for staying with us and for your feedback. We are sorry to hear your disappointment with regards to your stay with us and our sincerest apology. Best Regards, Castle Narela Lake Resort
par un voyageur de India, udaipur
Publié le 22 oct. 2018 sur Expedia
Nice hospitality, new activities added, overall a good ambience with nice pool..
Commentaires de Gestion de l’hôtel
25 oct. 2018 par Castle Narela, Gestion de l’hôtel
Thank you for taking out time and sending us your feedback. Your feedback is valuable to us. Hope to serve you again. :)
