Ratings based on 80 Guest Reviews
Hear it directly from our travellers
2.2 Room cleanliness
2.9 Service & staff
2.5 Room comfort
2.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 19, 2024 on Expedia
have been a customer at this location for many business/leisure trips. This stay was horrible. When we checked into the location, I had to sanitize and clean the room because its never at standard. This time was worse. Myself and other customers checked in and there was blood all over the mattress cover and sheets. I requested new linen and changed the bedding order to meet sanitary standard. The next day there was a roach infestation. Per my request the room was sprayed but that made them worse. I checked out and requested a partial refund but it was denied. I am all for supporting smaller businesses but this location definitely needs to better.
Comment from Hotel Management
Sep. 13, 2024 by Amy, Hotel Management
Apologies for the problems you had faced, Deanna! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
by A traveller from greenville
Posted Aug. 13, 2024 on Expedia
This place is very bad they have poor service an also there are roaches an no clean rooms nothing about this place is well there’s no food at all I went to check in an the lady up front was very disrespectful
Comment from Hotel Management
Sep. 13, 2024 by Noah, Hotel Management
Hi, Laquicha! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim
by A traveller
Cockroach infested
Posted Aug. 5, 2024 on HotelsThe room actually was fine. Except it was cockroach infested. Absolutely cockroaches everywhere.
Comment from Hotel Management
Sep. 13, 2024 by Noah, Hotel Management
Apologies for the problems you had faced, Kerry! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
by A traveller
Bad bad bad bad for business. No bueno!
Posted Jul. 26, 2024 on HotelsThis place was infested with roaches. The moment i walked in the front door they began scattering up the walls. The bathroom was the worst place. I found pieces of weed and blunts on the floor. Burn markings in the sheets and blankets. Also pieces of food by the microwave and refrigerator. The microwave had roaches crawling out from underneath of it when i opened the door of it. 70 dollars was too much for this room that was unclean with a major roach infestation.
Comment from Hotel Management
Sep. 18, 2024 by Barbara, Hotel Management
Hi, Kimberly! Thank you for the suggestion. We checked this property, this facility is currently unavailable with the hotel. We have duly noted your feedback for future consideration. Have a wonderful day ahead :) Regards, Barbara
by A traveller
Posted Jul. 24, 2024 on Hotels
Room had roaches other room had black bugs on floor
Comment from Hotel Management
Jul. 31, 2024 by Barbara, Hotel Management
Hi, Quincy! We are sorry for the unpleasant experience. Cleanliness is something that we cannot compromise with and we never want our guests to experience such issues. Thanks for highlighting this issue, request you to be assured we will be taking this up and get it fixed with immediate effect. Have a great day ahead! Regards, Barbara
by A traveller from greenville
Posted Jul. 15, 2024 on Expedia
Comment from Hotel Management
Jul. 22, 2024 by Eva, Hotel Management
Sorry for the trouble caused, Laquicha! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Eva
by A traveller
Posted Jun. 30, 2024 on Expedia
Room needed refreshing, but had been cleaned, clean sheets, no bugs, a/c worked, water was hot, mattress was good, pillows were good, tv had channels, refrigerator & microwave in room. Desk attendant was nice.
Comment from Hotel Management
Jul. 15, 2024 by Noah, Hotel Management
Hi, John! Please accept our sincere apologies for the disappointment caused. We agree that the lack of cleanliness is highly unacceptable. So we request you to please take this as an off case since we are thoroughly fixated over cleanliness and is one of our basic aspects under consideration to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this issue. Have a great day ahead. Regards, Noah
by A traveller
Posted May 31, 2024 on Hotels
Comment from Hotel Management
Jun. 13, 2024 by Barbara, Hotel Management
Thank you for rating us with such awesome words, Nijah! We will strive to keep up with your expectations every time. Regards, Barbara
by A traveller
Overall
Posted May 18, 2024 on HotelsIt wasn't too bad. The ac in the room was really nosy. The room smelled of weed, but im guessing someone next door was smoking it. When you go to the service desk, you have to wait for a long time for some one to respond to you
Comment from Hotel Management
Jun. 3, 2024 by Ammy, Hotel Management
Hi, Kevin! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah
by A traveller
Posted May 10, 2024 on Hotels
Comment from Hotel Management
Jun. 4, 2024 by Tim, Hotel Management
Hi, Fantasia! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim
