Note fondée sur 99 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 sept. 2024 sur Hotels
En général, le séjours s est bien passé.
Superbe accueilli.
Tres gentil.
Le lit est un peu dur
Le canapé était sale
Problèmes draps et de serviette
Un.peu sales des fois
Pas grand choses autour.
Et pour le restaurant...le cadre est sympathique.
Petit problèmes de communication concernent les commande.
Et....pour finir...
Vous avez un magnifiques four a pizzas..faite du vrai pain. De la pate a pizza roulée en baguettes et vous avez du pain fait maison. 😉😉😉
Evitez le pain a l'huile.
Sinon le cadre la piscine sont tout simplement magnifique.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Suttida Nakha (Guest Relation Manager), Gestion de l’hôtel
Dear Mr. Ismail,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our warm welcome upon your arrival, and found the setting of our restaurant and swimming pool to be magnificent. We really appreciate your comments about the bed comfort, cleanliness of the sofa, sheets, and towels. Please rest assured that we take these matters seriously, and we will address them with our housekeeping team to ensure we maintain our high standards. Regarding your dining experience, we apologize for any communication issues concerning orders. We strive for excellence in service, and your feedback will help us improve in this area. We’re so glad that you enjoyed our pizza oven! Our culinary team is always looking for ways to enhance our offerings.Thank you once again for your valuable feedback. We hope to welcome you back soon for an even better experience.Warmest regards,The Diamond Resort Team
par un voyageur
Publié le 3 févr. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
13 févr. 2020 par Diamond Resort Management , Gestion de l’hôtel
Dear Jean Luc,
Thank you very much for your outstanding score. We are so pleased that we could exceed your expectations and that you were able to enjoy your time here at the resort. We very much hope that we will be seeing you return again soon.
par un voyageur
Wonderful stay
Publié le 25 déc. 2019 sur HotelsWe have stayed 10 days at the Diamond Resort Phuket, it was really enjoyable.
Clean room, confortable (junior suite). People were nice and helpful.
Breakfast was good with different choice of food.
The swimming pool is wonderful, highlight of the hotel.
We will be back for sure.
Commentaires de Gestion de l’hôtel
13 févr. 2020 par Diamond Resort Management , Gestion de l’hôtel
Dear Valued Guest,
We are very glad that you enjoyed the experience and will be thanking the team on your behalf. We really do appreciate these kind comments and very much look forward to your return. Many thanks again and best wishes from all of us here at the resort.
par un voyageur
Publié le 21 oct. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
6 nov. 2019 par Management, Gestion de l’hôtel
Thank you for your amazing score. Please come back again soon and for now, have a wonderful Christmas and smashing New Year.
par un voyageur
Publié le 28 avr. 2019 sur Expedia
Bel hotel, en fait condo. Propre, sympa, etc ... pas grand chose a dire. Je dirais qu'il manque parfois un peu de soleil sur la piscine et qu'on peut difficilement se deplacer sans la navette de l'hotel (gratuite).
Commentaires de Gestion de l’hôtel
12 mai 2019 par Yana A., Gestion de l’hôtel
Cher client, merci pour votre avis et le meilleur score. Nous apprécions vos commentaires et essayons de fournir le meilleur service possible. Nous tenons à vous remercier d’avoir choisi Diamond Resort Phuket et espérons vous revoir bientôt. Meilleurs voeux, équipe Diamond Resort Phuket.
par un voyageur
Publié le 1 mars 2019 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2019 par Diamond Resort Phuket , Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur de France
Publié le 26 févr. 2019 sur Expedia
Très bon établissement
Navette pour la plage et le centre tard ds la soirée
Belle piscine
Seul bémol le petit déjeuner tout est bon,
excepté le café (dosage limite de l’eau transparent)
Commentaires de Gestion de l’hôtel
4 mars 2019 par Diamond Resort Phuket, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur de kuwait
Publié le 10 août 2024 sur Expedia
Very bad experience and I do not recommend it at all
Commentaires de Gestion de l’hôtel
12 août 2024 par Suttida Nakha (Guest Relation Manager), Gestion de l’hôtel
Dear Mr. Ali,Thank you very much for the review of your recent stay at our resort. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are truly sorry to hear that your recent stay did not meet your expectations and that you had a very bad experience. At Diamond Resort, we strive to provide our customers with the highest level of service, and it is disheartening to learn that we fell short in your case. Your feedback is invaluable, as it helps us identify areas where we can improve and enhance our offerings. We would appreciate the opportunity to understand more about what went wrong during your experience. If you could provide additional details regarding the specific issues you encountered, it would greatly assist us in addressing them effectively. Please know that your satisfaction is important to us, and we are committed to making things right. We hope you will consider giving us another chance in the future. Warmest regards,The Diamond Resort Team
par un voyageur
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Suttida Nakha (Guest Relation Manager), Gestion de l’hôtel
Dear Ms. Junita,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We take customer satisfaction seriously and are glad to hear from you. First, we would like to apologize for any inconvenience you experienced recently. To help us route your feedback to the appropriate department who can address your concerns, we'd be grateful if you can provide us with additional details.Looking forward to hear from you very soon.Warmest regards,The Diamond Resort Team
par un voyageur
Publié le 2 août 2024 sur Hotels
Hotellet var ganska sliten och rummen inte så rena. Luktar mögel. Överpris på frukosten. Bra läge nära stränder och fin området.
Commentaires de Gestion de l’hôtel
4 août 2024 par Suttida Nakha (Guest Relation Manager), Gestion de l’hôtel
Dear Mr. Marta,Thank you for taking the time to provide us with your feedback regarding your recent stay at our resort. We are sorry to hear that you found our resort to be tired and the rooms not up to standard. Your comments regarding cleanliness and a moldy smell have been noted, and we will address these issues with our housekeeping team immediately. We apologize if you found our breakfast overpriced. We strive to offer a variety of options to cater to different tastes and preferences, but we will take your feedback into consideration when reviewing our pricing structure. On a positive note, we are glad to hear that you enjoyed the location of our hotel near the beaches and in a nice area. We hope that this aspect of your stay helped contribute positively to your overall experience. We appreciate your honest feedback as it helps us improve our services for future guests. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warmest regards,The Diamond Resort Team
