Note fondée sur 30 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,4 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 mars 2024 sur Expedia
Prix des boissons et des menus plus du triple que les restaurants de la rue. Nettoyage de la salle de bains laisse à désirer, nettoyage de la chambre à 17.30 trop tard. L'accès à la plage est le parcours du combattant, les heures de prendre et déposer les linges de plage sont peu pratiques. Hormis la qualité des lits, rien ne nous encoragera à revenir dans cet hôtel.
Commentaires de Gestion de l’hôtel
28 août 2024 par General Manager, Gestion de l’hôtel
Dear Guest,Thank you for choosing Holiday Inn Resort Surin Beach as your holiday destination. It was our pleasure to have you with us. We would like to thank you review and comments, which is very important for us so we can improve our self. I am sorry to read your review that we have not delivered great experience for your holiday. We are doing many changes to make place better. We are upgrading the property, and renovations are ongoing as well.On behalf of all the team wish you all the bestWith warmest regardsNoel AasaGeneral Manager
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 nov. 2024 par General Manager, Gestion de l’hôtel
Dear Valued Guest,Thank you for your positive review! We’re delighted to hear that you had a very good experience at our resort. We look forward to welcoming you back for another great stay!Best regards,Noel AasaGeneral Manager
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Quiet location suitable for families. Good facilities like pool, kids club etc for young kids.
Commentaires de Gestion de l’hôtel
27 nov. 2024 par General Manager, Gestion de l’hôtel
Dear Valued Guest,Thank you for sharing your review! We’re delighted to hear that you enjoyed our quiet location and found it suitable for families. It’s great to know that the pool and kids club were appreciated by you and your little ones. We strive to create a family-friendly environment, and your feedback means a lot to us.We hope to welcome you and your family back soon for another enjoyable stay!Best regards,Noel AasaGeneral Manager
par un voyageur
Publié le 2 sept. 2024 sur Expedia
素晴らしいスタッフとサービス
娘も大変喜んでました。
Commentaires de Gestion de l’hôtel
27 nov. 2024 par General Manager, Gestion de l’hôtel
Dear Valued Guest,Thank you for your wonderful review! We’re so glad to hear that you had a great experience with our staff and service. It’s especially heartwarming to know that your daughter was happy as well. We truly appreciate your kind words and are thrilled that your stay was enjoyable.We hope to welcome you and your family back soon for another memorable stay!Best regards,Noel AasaGeneral Manager
par un voyageur
Very good experience
Publié le 1 sept. 2024 sur HotelsOverall, I am satisfied.
But there is one thing that is unacceptable. When using the shower, you cannot use the wash basin at the same time. Because of insufficient water pressure, the water supply is insufficient. It needs to be improved.
Commentaires de Gestion de l’hôtel
27 nov. 2024 par General Manager, Gestion de l’hôtel
Dear Valued Guest,Thank you for your feedback. We are glad to hear that overall you were satisfied with your stay. However, we sincerely apologize for the issue you encountered with the water pressure in your room. We understand how important it is for all facilities to function properly, and we will immediately look into this to ensure it is improved.We appreciate you bringing this to our attention, and we hope to welcome you back for an even better experience in the future.Best regards,Noel AasaGeneral Manager
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 nov. 2024 par General Manager, Gestion de l’hôtel
Dear Valued Guest,Thank you for your review. We’re glad to hear that your stay was okay. We appreciate your feedback and will continue to work on improving our services for future stays. We hope to welcome you back soon!Best regards,Noel AasaGeneral Manager
par un voyageur
Publié le 26 août 2024 sur Expedia
The staff was outstanding and very professional with guess services. The exterior of the property was well maintained.
Commentaires de Gestion de l’hôtel
27 nov. 2024 par General Manager, Gestion de l’hôtel
Dear Valued Guest,Thank you for your wonderful feedback! We’re thrilled to hear that you found our staff outstanding and professional, and that you were pleased with the maintenance of the property. Your kind words mean a lot to us, and we will be sure to pass along your compliments to our team.We hope to welcome you back soon for another great stay!Best regards,Noel AasaGeneral Manager
par un voyageur
Publié le 17 août 2024 sur Expedia
Die Unterkunft ist in die Jahre gekommen, daher Renovierungsbedürftig, Klimaanlage sehr laut, Betten
sollten erneuert werden.
Commentaires de Gestion de l’hôtel
28 août 2024 par General Manager, Gestion de l’hôtel
Dear Guest,Thank you for choosing Holiday Inn Resort Surin Beach as your holiday destination. It was our pleasure to have you with us. We would like to thank you review and comments, which is very important for us so we can improve our self. I am sorry to read your review that we have not delivered great experience for your holiday. We are doing many changes to make place better. We are upgrading the property, and renovations are ongoing as well.On behalf of all the team wish you all the bestWith warmest regardsNoel AasaGeneral Manager
par un voyageur
Publié le 1 août 2024 sur Expedia
Good value for money
Commentaires de Gestion de l’hôtel
27 nov. 2024 par General Manager, Gestion de l’hôtel
Dear Valued Guest,Thank you for your feedback! We’re glad to hear that you found our hotel to be good value for money. We always strive to offer great service and comfort at a fair price, and your review means a lot to us.We hope to welcome you back soon for another enjoyable stay!Best regards,Noel AasaGeneral Manager
par un voyageur de Singapore
Publié le 1 juill. 2024 sur Expedia
The hotel may need abit of renovation to refunish some area as it feel abit run-down especially aomw area leading to the room & inside the room.
Commentaires de Gestion de l’hôtel
27 nov. 2024 par General Manager, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your feedback. We’re glad you chose to stay with us, and we truly appreciate your comments. We understand your concerns about some areas of the hotel feeling a bit run-down, and we sincerely apologize for any inconvenience this may have caused. Please be assured that we are actively working on plans to renovate and refresh the property, including the areas you mentioned.Your feedback is valuable in helping us improve, and we hope to welcome you back in the future to provide you with a more updated experience.Best regards,Noel AasaGeneral Manager
